Switchable Graphics - Device Not Recognized

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  1. Posts : 297
    Windows 7 Pro x64
       #1

    Switchable Graphics - Device Not Recognized


    Hello,

    See my system specs for my laptop make and model.

    Disclaimer: I did get a new mobo over Christmas break, but it was matching identical to the original I'm not sure why the AMD GPU is not wanting to recognize or install.

    My laptop has the bridged processor with two GPUs; the Intel HD3000 and the AMD Raedon 6770M. The Intel HD3000 works fine and the drive for it is installed, but it sucks my battery down because, as some of you know, that is the "high performance graphics" processor. The AMD Raedon 6770M is not even recognizing in Device Manager. It is as if it does not exist. I installed the new motherboard myself and can confirm that the AMD GPU is physically there. However, it simply is not working. I've tried two variations of the AMD High Definition Graphics Driver from the HP Website (sp55092.exe and sp54462.exe). Neither work. It'll install and say it went through with no errors, but the whole process only installs 60MB of data, which means that the device is physically not being recognized. I have a feeling I'm doomed. Help?
    Last edited by kbronski; 13 Mar 2014 at 11:19.
      My Computer


  2. Posts : 1,413
    Windows 7 Home Premium 64Bit
       #2

    AMD Catalyst 14.2 Beta Driver for Windows
    Here are the latest drivers for your AMD Card.
      My Computer


  3. Posts : 297
    Windows 7 Pro x64
    Thread Starter
       #3

    Didn't work. It installed catalyst control center, and I download the driver updater tool even, but both say my graphics hardware is not recognized. I just don't get it. The GPU on the motherboard literally has "AMD" and the AMD logo etched into it. So...
      My Computer


  4. Posts : 1,413
    Windows 7 Home Premium 64Bit
       #4

    Speccy - System Information - Free Download Download and install this and see if its recognized there Screenshots and Files - Upload and Post in Seven Forums

    Is it a reference card?(Straight from AMD not Sapphire etc)
    How old is it?
      My Computer


  5. Posts : 297
    Windows 7 Pro x64
    Thread Starter
       #5

    I don't know. I bought the mobo used from a Chinese vendor on ebay. It said "tested 100% working" and the seller had an excellent rating so I trusted it. Maybe I just got burned. The GPU could have been damaged.
      My Computer


  6. Posts : 297
    Windows 7 Pro x64
    Thread Starter
       #6

    Here ya go.
    Attached Thumbnails Attached Thumbnails Switchable Graphics - Device Not Recognized-speccy1.png  
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  7. Posts : 297
    Windows 7 Pro x64
    Thread Starter
       #7

    Also, I've included a TXT file in which I have compiled BIOS and device information.

    Here is what technet says:

    "Two devices have been assigned the same input/output (I/O) ports, the same interrupt, or the same Direct Memory Access channel. The assignment was made by either the basic input/output system (BIOS), the operating system, or a combination of the two."
    Switchable Graphics - Device Not Recognized Attached Files
      My Computer


  8. Posts : 297
    Windows 7 Pro x64
    Thread Starter
       #8

    Additionally: Here is a picture of the GPU. Looking at the number on it, I searched "AMD 216-0810001" and found THIS.

    It says it's an AMD HD 6700 which is sad, because I was really hoping the motherboard I installed would have the 6770 that my old one had. Alas, these are not transferrable between boards, or I'd just do that and solve all my own problems.



    Any ideas regarding my issue, anyone?
    Attached Thumbnails Attached Thumbnails Switchable Graphics - Device Not Recognized-amd1.png  
      My Computer


  9. Posts : 297
    Windows 7 Pro x64
    Thread Starter
       #9

    Bump?
      My Computer

  10.    #10

    What are the related BIOS settings for GPU? Check every tab to be thorough. A camera snap will help; expand all choices given.

    Include a screenshot of Device Manager with any erroring (!) Devices expanded. While you're at it include Disk Management - Post a Screen Capture Image.

    Enable Automatically deliver drivers via Windows Update (Step 3) and run all Important and Optional Updates, with reboots, to completion. There may be newer or missing drivers Win7 provides, as well as critical patches for your hardware that might even be queued under Optional. So install them all except the Bingware.

    Compare the install you did to the perfect install in Clean Reinstall - Factory OEM Windows 7 which compiles everything that has worked best in tens of thousands of installs we've helped with here.
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