HD 4870, Win 7, Hannspree HF259

Hi there,

I have seen several threads that are similar, but none with the details that I have here:

Equipment:
Diamond HD 4870 512 GB
Phenom II X3 720 BE
WD 1TB
LG Blu-ray Multi Drive
Gigabyte UD2H motherboard
4 GB of 1066 RAM
Hannspree HF259 monitor, full HD, 1080P, with a DVI to HDMI cable (came with the monitor)

I have a triple boot system setup: XP Pro 32 bit, Vista Home 32 bit, Win 7 64 bit, all operating systems have all the service packs installed. The problem I'm having is with the Win 7 install and the Catalyst software setting the correct refresh rate for the monitor.

Let me start by saying that this is mainly my gaming computer, I use it for other things also, but mainly it is my toy. Both the XP and Vista installs work great. With the Catalyst driver pack that came with the video card, my monitor and the correct hz rating (60) is recognized and I get a great 1080P (1920 x 1080) picture, no issues what so ever. The problem is with the Win 7 install, and BTW, I had the same issue when I loaded Win 7 RC.
The Win 7 64 bit installs as expected, but the video that is displayed, is not using the whole screen, although it indicates that is displaying 1920 x 1080, but at 59hz. At this hz rating, the display is shrunk about 1 inch all the way around the monitor, and directly propotional left/right and top/bottom. If I select, thru Catalyst, 60 hz, the display then expands to fill the whole screen and is perfectly clear. I installed the .inf file for the monitor and all appears to be good. But upon reboot, the display looks like it did before I started, which requires me to repeat actions above to get the display corrected. This continues each time I reboot, and only on the Win 7 install. When I had Win 7 RC installed, one time I had a message to use the default settings of the monitor show up on the Catalyst software (I think), selected yes and then never had a problem with it again, on Win 7 RC. I cannot find that selection with the Win 7 install, and I'm not sure where it actually came from.

I have seen some threads talk about the HDMI cable and quality, but this is a special cable that came with the monitor, DVI from video card/HDMI into the monitor. And it works perfectly on the same equipment with XP and Vista, so I doubt that it is the cable.

Any ideas?

Thanks, Big Kahuna

Are you running Catalyst 9.10?

Tried that, no joy! None of the Catalyst packages work.

Whoa, really? Alright then, tell me the hardware id of your card. Right click it in the device manager, go to details tab, change dropdown to hardware ids.
Copy and paste what you find to here. I'll check it and see if I can make it run for you.

Thanks, as soon as I get home tonight, I'll post the info as requested.

torrentg,

As requested, here is the hardware ID from my video card, Hope you can help!

Big Kahuna


PCI\VEN_1002&DEV_9440&SUBSYS_22671787&REV_00
PCI\VEN_1002&DEV_9440&SUBSYS_22671787
PCI\VEN_1002&DEV_9440&CC_030000
PCI\VEN_1002&DEV_9440&CC_0300

I'm unsure how to help in this instance. The reason for that is because

"ATI Radeon HD 4800 Series" = ati2mtag_R7X, PCI\VEN_1002&DEV_9440

is already contained within the default install .inf as part of the current 9.10 Catalyst Suite driver software available straight from game.amd.com.

Please try installing that again. If you want pretty much fail-proof method, install by using the device manager after you've already ran setup.exe to extract. You can close setup.exe right after it does extract. Not needed now.

Right click video card in device manager ("standard vga" if you never installed driver before), choose properties. Update driver software. Browse. Let me pick. Have disk. Browse. Now find C7_83743.inf.

Reboot after install finishes, choose Aero theme by rt clicking desktop, personalize.

Run setup.exe in its entirety (let it finsh to completion) to get CCC.

torrentg,

I may have solved my problem. I read someplace on the forum out adjusting the scaling. So I loaded Cat 9.10 and rebooted with the same issue as before, smaller picture (not filling the screen) but this time the refresh was set correctly at 60hz. So I went into the scaling settings and the slider was set aobut 7% under scan. I slid the slider to the right to 0% and the screen was perfect as I expected. I rebooted to see if it changed and it did not. So, I think that I have it corrected.

Want I'm wondering, why would it default to 7% under scan?

Hmmmm....

Big Kahuna

That was perhaps a little misleading on your part, although possibly inadvertently.

"Tried that, no joy! None of the Catalyst packages work."

Could have saved me some research time by being more specific. Almost anyone would read that as you saying that the driver would not install correctly.

In any case, very glad your driver is installed well.

torrentg,

Sorry, didn't mean to be misleading, but the Catalyst should not default to an under scan with Win 7, Vista and XP work properly. Nonetheless, I'm a happy camper now and I can start loading my other goodies. Thanks again!

Big Kahuna