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Windows 7: IE11 crashing on startup (Win7 Enterprise)

23 Sep 2014   #1

Windows 7 Enterprise
IE11 crashing on startup (Win7 Enterprise)

Hi SevenForums,
I have Dell XPS 14 (Windows 7 Enterprise) which I'm investigating a problem with the Internet Explorer 11 crashing on start-up. I can get round the problem by ticking the' use software rendering instead of GPU rendering' option. That is all well and good but it prevents printing from IE, thus crashing there.
I've spent a fair bit of time, rolling back Windows Restore, finding and installing drivers and re-installing IE none of which worked.
Has any one found a proper fix for this?
Any help or advice please share, I'm at my wits end with this!

My System SpecsSystem Spec
23 Sep 2014   #2

Win-7-Pro64bit 7-H-Prem-64bit

Hi and welcome to SevenForums,
Full system spec's of the machine and printer might help,
Also what type of browser add-ons exist make sure your set on show all add-ons gear symbol/ manage add-ons,

Have you tested using clean boot ?
Post startup and services pages check the box to hide all Microsoft services,
My System SpecsSystem Spec
23 Sep 2014   #3

Windows 7 Enterprise

Thanks for that.

I've just uninstalled IE11, rebooted and installed IE10 - no joy

I want to fix the issue with IE crashing with out the need for software rendering. The printing issue is secondary and will work when the former issue is fixed.

Please ask if I've missed anything off.

The laptop is a Dell XPS 14, spec below;

Processor type Intel Core i7
Processor speed 1.9 MHz
Cache size 4.0 KB
Processor count 2

Drives included 1.0
Drive size 500.0 GB
Hard Drive Speed 5400.0 RPM

Memory size 8000.0 MB
Memory type DDR3
Memory speed 1333.0 MHz
Memory max 8.0 GB
Intel HD Graphics 4000

Here is the event log error when it crashes;

Faulting application name: IEXPLORE.EXE, version: 10.0.9200.17088, time stamp: 0x53eedc10
Faulting module name: unknown, version:, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000
Faulting process id: 0x1790
Faulting application start time: 0x01cfd73a6ffb09a7
Faulting application path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
Faulting module path: unknown
My System SpecsSystem Spec

23 Sep 2014   #4

Windows 7 Enterprise

I've just tried with all add-ons disabled and it still crashed.
My System SpecsSystem Spec
23 Sep 2014   #5

Win-7-Pro64bit 7-H-Prem-64bit

Hi and thanks,
9 times out of 10 a crashing ie is a browser add-on,
You can test multiple ways,
One being In-private browsing,
Or No add-ons mode Ctrl+R and iexplore.exe -extoff

Third party security add-ons are the most common crasher which security is installed ?
Others can be BHO link helpers installed by other browsers like Chrome or third party toolbars,

Pretty much why the browser add-ons page is necessary,
Drivers for the card might be a player in why software rendering is needed I have the GT 640 without any issue with or without software rendering :/
But then again I keep a tight startup too
My System SpecsSystem Spec
23 Sep 2014   #6

Windows 7 Enterprise

It seems to work as Safe Mode with Networking.

This is with hardware rendering enabled
My System SpecsSystem Spec
23 Sep 2014   #7

Win-7-Pro64bit 7-H-Prem-64bit

That would point to definitely a third party utility.. as being in the way
Post the startup and services lists
My System SpecsSystem Spec
23 Sep 2014   #8

Windows 7 Enterprise

Very strange happenings? I just took the laptop back to the user and made sure their profile was ok (was testing with my profile) and suddenly it stops crashing when browsing with software rendering on and off.

The print issue is still there. Clicking print just says 'the program has stopped' and have to close and restart it.

I have attached the start-up items and the services for you to look at.


Attached Files
File Type: docx Startup.docx (39.3 KB, 2 views)
File Type: txt services.txt (47.7 KB, 2 views)
My System SpecsSystem Spec
23 Sep 2014   #9

Win-7-Pro64bit 7-H-Prem-64bit

I'm sure the printer needs to be uninstalled or upgraded,

There's many startup's that could be and should be removed,
Startup Programs - Change
ccleaner is supposed to have a good way to remove startup items without simply unchecking the box not familiar with it though :/
CCleaner - Delete Junk Files

Services was to long and text I don't believe you uncheck the box to hide Microsoft services
My System SpecsSystem Spec
19 Oct 2015   #10

Windows 7 Enterprise

This issue is no longer an issue, thank for all replies.
My System SpecsSystem Spec

 IE11 crashing on startup (Win7 Enterprise)

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