New
#1
Random black screen while gaming and then crash.
So I just upgraded from a GTX 550 TI to a GTX 980 and since upgrading my computer will crash after 5-15 minutes of playing any game. The screen will go black and ill be able to hear some audio for a short period of time before it turns into a loud buzzing sound and then the computer resets. As soon as I log back in it gives me the "Windows Has Recovered From An Unexpected Shutdown" dialog. I tried several different fixes, I reinstalled all my drivers (doing a clean install), I've made sure they are the most recent version, I've replaced and tested the RAM (went and bought new RAM and tried playing with it, still crashes). I've taken the 980 out and put the 550 TI back in and tried to play the same games, no crashes whatsoever on the 550 TI. As soon as I put the 980 back in, crashes resume. I've tried a non-destructive reinstall of Windows 7.
And after a month of trying everything I can possibly find on it, I RMAed the card assuming it was a bad card. I finally got the replacement card from NewEgg just last week, and the first game I tried to play it did the same exact crash.
I figured it had to be some kind of driver issue, that somehow some old driver or something was still hiding somewhere on my install, so I did a completely fresh install, formatted the drive, and tried again.
Borderlands 2 went for 67 minutes before I decided to quit playing, and Call of Duty Ghosts went for ~30 minutes before crashing with the black screen and then resetting.
Here is the report that it gave me for the most recent crash:
Blue Screen Viewer gave me this:Code:BCCode: 116 BCP1: FFFFFA800D9054E0 BCP2: FFFFF88011979828 BCP3: FFFFFFFFC000009A BCP4: 0000000000000004 OS Version: 6_1_7601 Service Pack: 1_0 Product: 256_1
I attached the dump file in the zip below.Code:================================================== Dump File : 121614-31200-01.dmp Crash Time : 12/16/2014 8:46:45 AM Bug Check String : Bug Check Code : 0x00000116 Parameter 1 : fffffa80`0d9054e0 Parameter 2 : fffff880`11979828 Parameter 3 : ffffffff`c000009a Parameter 4 : 00000000`00000004 Caused By Driver : dxgkrnl.sys Caused By Address : dxgkrnl.sys+5d140 File Description : DirectX Graphics Kernel Product Name : Microsoft® Windows® Operating System Company : Microsoft Corporation File Version : 6.1.7601.18228 (win7sp1_gdr.130731-2222) Processor : x64 Crash Address : ntoskrnl.exe+75bc0 Stack Address 1 : Stack Address 2 : Stack Address 3 : Computer Name : Full Path : C:\Windows\Minidump\121614-31200-01.dmp Processors Count : 6 Major Version : 15 Minor Version : 7601 Dump File Size : 780,120 Dump File Time : 12/16/2014 8:48:00 AM ==================================================
I've looked around and done a bit of research and another possibility I've heard of is that it could be a bad PSU? I don't think it's that the PSU doesn't have enough power, I've checked several PSU calculator sites to make sure and all of them say I could even make it by with a 400W
Here are the computer specs if they help at all:
Any ideas on what it could be? Did I just end up with another bad card? Should I replace the PSU? I honestly have no idea what else to do at this point.Code:CPU: AMD Phenom II x6 1045T @ 2.7GHz RAM: 16GB 1600 DDR3, 8GB of G.Skill, 8GB of Ballistix HDD: Western Digital 1TB 2.5" GPU: PNY GTX 980 Motherboard: Asus M5A97 R2.0 PSU: 600W DiabloTek Cooler: Corsair H110