Screen is black after starting windows screen


  1. seven09
    Posts : 67
    Windows 7
       New #1

    Screen is black after starting windows screen


    I'm pretty stumped here, this first happened after I was playing fallout 3 for a couple hours on my laptop and restarted the computer. On restart, after the "starting windows" screen I got a BSOD with bug check string SYSTEM_SERVICE_EXCEPTION bug check code 0x0000003b..

    After a couple times restarting and fishing around in safe mode, the BSOD is just replaced by a black screen. The keys and wireless work because the wifi light is on, and I can use the keys with my memory to turn the PC off even though I cant see anything...

    I tried uninstalling graphics drivers with DDU in safe mode and I can boot in with windows basic, until I reinstall my drivers and restart the computer and I get the black screen again...

    Might be worth mentioning I can swap hard drives with another HP notebook that share the same SATA connector. And they have no issues inter-operating...right now I am typing this from the computer that has the graphics issue, but with the HDD from the other notebook I don't use. It installed and runs all the drivers with no issues. And vice versa with the HDD in the other notebook
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  3. Faladu
    Posts : 1,269
    Windows 7 Ultimate Retail Box (64-bit installed) + Service Pack 1
       New #2

    To be clear, you are claiming the Windows Install on SATA HD #1 is only messing up on System #1, but works fine on System #2, but at the same time System #2's HD works fine with System #1?

    That eliminates a lot and points to: RAM likely suspect, get a MEMTEST CD and run it on System #1, you can find that info here in tutorials.

    RAM - Test with Memtest86+
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  4. seven09
    Posts : 67
    Windows 7
    Thread Starter
       New #3

    THANKS more often than not, the computer doesn't last 2 mins in memtest without just switching off. No errors, No log off screen screen, the computer just goes dead. I replaced the powerjack cable(from power inlet to mobo little cable) thinking it might be PSU related and I thought it fixed that problem. Had no more shutdowns in BIOS/memtest/safe mode/anything non OS related, and was even got as far as reinstalling windows...until I got about 3/4 of the way through a huge windows update and the computer slowed to an absolute crawl..it took 20 minutes for it shut down and I didn't get to finish the updates. On start up again it got stuck on 32% configuring windows and just switched off by itself..restarted and same thing at 32% just switched off...I'm going to try some new RAM hopefully it fixes it.
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