while i installing ati drivers my screen goes black

unhapp · 21 Jun 2015

hey guys, i have a problem with my ati graphic card nearly for two months. two months earlier i was playing crysis 2 and suddenly screen had freeze and then restarted itself.
so i had discover the ati driver had crash and stopped working. (i have two graphic cards- Ati radeon 5470 and intel hd graphic card). but when i was reinstalling ati driver again my screen went black and i had to restart my laptop. so i went to safe mod and i had uninstall the ati driver and i could solve the black screen by using intel graphic card .then i saw in the device manager(under the display adapters) the STANDARD VGA GRAPHICS ADAPTER had a error(if you want please see the attachment), the device cannot start (code 10). so i think the problem is the standard vga graphic adapter, because ati drivers are installing on it . so can guys PLEASE help me to fix the error with the standard graphic adapter ?

things i have tried---------

installing latest version of ati driver
sfc/scannow

ICIT2LOL · 26 Jun 2015

Hello unhapp sorry for the wait. Mate if you can run Speccy and post back the temp on that card. https://www.piriform.com/speccy

Next go to Start and type in "msinfo32" without quote marks and in the screen that opens open out as I have done in my machine - see pic and see what is in problem devices / components.

unhapp · 30 Jun 2015

thanks for replying

unhapp · 30 Jun 2015

here is my system info windows

CountryBumkin · 30 Jun 2015

Go to ATI website and download the latest drivers for your ATI card. AMD Catalyst 15.6 Beta Driver for Windows
Uninstall the "Standard VGA Adapter" (which is you ATI card) and select the remove drivers option. Use the "scan for new hardware" at the top of the Device Manager page (under Action). When the ATI card is detected, have it use the drivers you downloaded.

Or delete the VGA Adapter and its drivers. The run the "ATI driver setup files" you just downloaded.

GokAy · 30 Jun 2015

That standard looks like the on board Intel? And is Windows up-to-date?

Boozad · 30 Jun 2015

Considering this is a laptop it would be best if you download the latest graphics driver from the vendor (HP in this case).

CountryBumkin · 30 Jun 2015

GokAy said:

That standard looks like the on board Intel? And is Windows up-to-date?

You think so? I was thinking it was the ATI as the driver shown above (the Intel HD ..) seemed to be the on-board gpu. But I'll defer to the more experienced.

Boozad · 30 Jun 2015

CountryBumkin said:

GokAy said:

That standard looks like the on board Intel? And is Windows up-to-date?

You think so? I was thinking it was the ATI as the driver shown above (the Intel HD ..) seemed to be the on-board gpu. But I'll defer to the more experienced.

Laptop GPU drivers are funny things, it's always best to use the vendor's driver especially if there are problems. Laptops switch graphics from 'onboard' to 'dedicated' for performance.

I hate trying to solve laptop graphics issues, they're muck. If we knew the model of the laptop the OP had maybe could find one.

unhapp · 30 Jun 2015

CountryBumkin said:

Go to ATI website and download the latest drivers for your ATI card. AMD Catalyst 15.6 Beta Driver for Windows
Uninstall the "Standard VGA Adapter" (which is you ATI card) and select the remove drivers option. Use the "scan for new hardware" at the top of the Device Manager page (under Action). When the ATI card is detected, have it use the drivers you downloaded.

Or delete the VGA Adapter and its drivers. The run the "ATI driver setup files" you just downloaded.

I already done that and when i install ati drivers came a bsod "atikmpag.sys".Then every time i start the computer (after the windows logo) the screen goes black.