Radeon Mobility HD 4570 Not working after win 7 upgrade

Oh yeah. I didn't realize that this was the thread about the 2 different gpus. I just read the latest comment(s) and replied.

So ya, ATI is the best chance here.

seb1188 said:

This is only a temporary solution until Acer or ATI release a driver or Power Xpress that is compatible with Windows 7 but

I now have my HD 4570 working.
Power Xpress won't switch between them automatically anymore, but at least you'll have the graphics you've paid for, and you can still switch between the two graphics cards manually if you wish to!

This will also work with other ATI dual graphics cards systems on Windows 7 using Power Xpress.


Proof that it's working for me:

Windows user experience rating with 3200 was 3.8. After fiddling about I now have 4.1 (see attached images) and the 3D gaming rating is up at 5.9. I'm 99.9% sure this HAS worked for me, I can't see how my rating would have gone up if it hasn't started using the 4570.


So how did I do it?

Firstly, bear in mind that you may not have all the exact same issues I had, but this will probably still get your powerful GPU working. It seems the problem varies a little between different people (probably because of the other stuff they've tried to do to fix it). Just plough through it and let us know how it worked out for you!

Well first I totally removed all the ATI software. Go to "uninstall a program" (can type it into start menu box) find ATI isntall manager (or a name similar to that) and uninstall it. Express uninstall everything. Then reboot. Update the drivers for the 4570 graphics card. The code 10 error should now be gone. If it isn't, go into safe mode (keep hitting F8 on start up to get to it), go into "Device manager" (type that into start menu box for quick access too - this is also where you check for the code 10 error), uninstall both drivers and make sure on uninstalling you ccheck the box that says "Delete driver software for this device". Just to be safe, I recommend running Driver Sweeper as the other person suggested to make sure it's all gone. Then reboot. When windows launches, it should search for and install the drivers for you - you may need to be connected to the internet.

Now if you've succesfully got both drivers installed and updated, with no code 10 error, you may notice this strange little gem, which is the key to the whole problem: moving your mouse cursor to the right edge of the screen, it should keep going past the edge and moving left again take a while to reappear. This is because Windows is treating the two graphics cards as extended desktops on two displays. Your 4570 IS working, but it's outputting to a non-existent display (hence why the other guy here got it working on a projector). Don't worry if you don't have this issue, this will probably still get your 4570 working.

To solve this is really simple. Right click desktop, click screen resolution. See those two monitors? AHA! Click identify. Whichever number appears on your screen, you want to set the "Multiple displays" option to "show desktop only on __" where the number is the OTHER number (NOT the one that popped up on your sccreen). Click apply. Voila! Your 4570 hits you smack bang in the face!

To check it all worked, run the user experience rating thing. It should push up the score somewhat. If it didn't work, try the other display number in the multiple display setting. If it still doesn't work, I've obviously forgotten something special I did, and if you let me know I'll try and work it out for you ASAP.


To switch between the cards: couldn't be easier, just right click desktop, select screen resolution and change the "Show desktop only on __" to the other display number. On mine "2" is the HD 4570 and "1" is the HD 3200.

Hi Seb
you are a life saverI had the same problem emailed Acer the only advise they sent me was to reinstal the update disc with the drivers needless to say the 4570 HD card still not working, followed your temp fix and now the card has been reconised and I can tell the difference in speed that it is working
The trouble as youy say the two do not switch between cards how do I switch between the cards ?
I sent Acer a snotty reply saying it may pay them to sort out these problems before they advertise up grade to windows 7 once again thanks

Any news on a permanant fix?

I haven't messed about with anything since sorting Seb's fix.

Buzzlight - you should be able to switch between the cards by rightclicking your desktop, --- then clicking monitor resolution ----- and changing between "monitor 1" and "monitor 2". You need to change the numbers on both display AND multiple display. That should do it.

In my experience the 3200 doesn't seem to make a tremendous difference to battery life, so happy with the 4570 for now

has anyone tried flashing the bios to the windows 7 only download that was released 17th Nov? Would that make a difference? (im talking about the 7535G)

I was having the same issue post upgrade to Win 7 32 Home on my Acer Aspire 7535G. Thanks to Seb I was able to at least get the Radeon 4570 working after following his instructions.

I then however upgraded to Windows 7 64 Professional so I could utilise all of the 4GB memory and have been unable to get the Radeon 4570 working since, even using Seb's workaround solution. Very frustrating... is any one else hitting the same wall using Windows 7 64 on the Acer Aspire 7535G and if so has anyone managed to get the Radeon 4570 working on it (i.e. without the 'Code 10' error?).

Regards & Many Thanks,

Paul.

Same here:

7535G, Win 7 Ultimate 64--the fix posted above doesn't seem to be working for me, I still get the code 10 error and the HD4570 won't start. Is this common to all 64-bit installs? The workaround does work with 32-bit Win7 but not with the 64-bit version?

This is absurd, how long are Acer and/or ATI going to leave us with crippled graphics?

As the Angry Scots Worms would say, "this is pure crap by the way!"...

arkeo

Did you install the 64 bit drivers for the graphics card from the Acer or ATI website? Maybe torrentg can help you, the code 10 error goes away when you get a better driver for the card, the rest of the workaround should still be the same for you once you have a working driver.

Hi Seb, Thanks for your response. I have tried installing 64 bit graphics drivers from both ATI & Acer and have not managed to get rid of the code 10 issue. I looked back at the 'Torrentg' messages in the thread that I suspect you are referencing but I suspect my limited technical knowledge is letting me down here as I am unclear what he is suggesting doing regarding editing the " '.inf' for any graphics card... etc." Is this something you think may fhelp fix the issue.

Many Thanks, Paul.

I don't know if this will help but Gateway released newer drivers for most of their ATI mobility line.

ftp://esupport:vImvF88@ftp.gateway.c...8.672.3_7a.zip

Code:

"ATI Mobility Radeon HD 2400 XT" = ati2mtag_M72, PCI\VEN_1002&DEV_94C8&SUBSYS_011A1025
"ATI Mobility Radeon HD 2400 XT " = ati2mtag_M72, PCI\VEN_1002&DEV_94C8&SUBSYS_012C1025
"ATI Mobility Radeon HD 2400 XT  " = ati2mtag_M72, PCI\VEN_1002&DEV_94C8&SUBSYS_012B1025
"ATI Mobility Radeon HD 2600" = ati2mtag_M76, PCI\VEN_1002&DEV_9581&SUBSYS_012C1025
"ATI Mobility Radeon HD 2600 " = ati2mtag_M76, PCI\VEN_1002&DEV_9581&SUBSYS_012B1025
"ATI Mobility Radeon HD 3400 Series" = ati2mtag_M72, PCI\VEN_1002&DEV_95C4&SUBSYS_013D1025
"ATI Mobility Radeon HD 3400 Series " = ati2mtag_M72, PCI\VEN_1002&DEV_95C4&SUBSYS_011F1025
"ATI Mobility Radeon HD 3470" = ati2mtag_M72, PCI\VEN_1002&DEV_95C4&SUBSYS_013E1025
"ATI Mobility Radeon HD 3470 " = ati2mtag_M72, PCI\VEN_1002&DEV_95C4&SUBSYS_013B1025
"ATI Mobility Radeon HD 3470  " = ati2mtag_M72, PCI\VEN_1002&DEV_95C4&SUBSYS_01401025
"ATI Mobility Radeon HD 3470   " = ati2mtag_M72, PCI\VEN_1002&DEV_95C4&SUBSYS_01401025
"ATI Mobility Radeon HD 3470    " = ati2mtag_M72, PCI\VEN_1002&DEV_95C4&SUBSYS_01211025
"ATI Mobility Radeon HD 3470     " = ati2mtag_M72, PCI\VEN_1002&DEV_95C4&SUBSYS_011F1025
"ATI Mobility Radeon HD 3470      " = ati2mtag_M72, PCI\VEN_1002&DEV_95C4&SUBSYS_013F1025
"ATI Mobility Radeon HD 3470       " = ati2mtag_M72, PCI\VEN_1002&DEV_95C4&SUBSYS_01381025
"ATI Mobility Radeon HD 3470        " = ati2mtag_M72, PCI\VEN_1002&DEV_95C4&SUBSYS_013C1025
"ATI Mobility Radeon HD 3470         " = ati2mtag_M72, PCI\VEN_1002&DEV_95C4&SUBSYS_02201025
"ATI Mobility Radeon HD 3470          " = ati2mtag_M72, PCI\VEN_1002&DEV_95C4&SUBSYS_024B1025
"ATI Mobility Radeon HD 3650" = ati2mtag_M76, PCI\VEN_1002&DEV_9591&SUBSYS_01451025
"ATI Mobility Radeon HD 3650 " = ati2mtag_M76, PCI\VEN_1002&DEV_9591&SUBSYS_01211025
"ATI Mobility Radeon HD 3650  " = ati2mtag_M76, PCI\VEN_1002&DEV_9591&SUBSYS_013D1025
"ATI Mobility Radeon HD 3650   " = ati2mtag_M76, PCI\VEN_1002&DEV_9591&SUBSYS_01381025
"ATI Mobility Radeon HD 3650    " = ati2mtag_M76, PCI\VEN_1002&DEV_9591&SUBSYS_013C1025
"ATI Mobility Radeon HD 3650     " = ati2mtag_M76, PCI\VEN_1002&DEV_9591&SUBSYS_02201025
"ATI Mobility Radeon HD 3650      " = ati2mtag_M76, PCI\VEN_1002&DEV_9591&SUBSYS_024B1025
"ATI Mobility Radeon HD 4330" = ati2mtag_M9x, PCI\VEN_1002&DEV_9552&SUBSYS_02801025
"ATI Mobility Radeon HD 4330 " = ati2mtag_M9x, PCI\VEN_1002&DEV_9552&SUBSYS_02851025
"ATI Mobility Radeon HD 4330  " = ati2mtag_M9x, PCI\VEN_1002&DEV_9552&SUBSYS_02881025
"ATI Mobility Radeon HD 4330   " = ati2mtag_M9x, PCI\VEN_1002&DEV_9552&SUBSYS_028B1025
"ATI Mobility Radeon HD 4330    " = ati2mtag_M9x, PCI\VEN_1002&DEV_9552&SUBSYS_02821025
"ATI Mobility Radeon HD 4330     " = ati2mtag_M9x, PCI\VEN_1002&DEV_9552&SUBSYS_02651025
"ATI Mobility Radeon HD 4330      " = ati2mtag_M9x, PCI\VEN_1002&DEV_9552&SUBSYS_022A1025
"ATI Mobility Radeon HD 4330       " = ati2mtag_M9x, PCI\VEN_1002&DEV_9552&SUBSYS_022B1025
"ATI Mobility Radeon HD 4330        " = ati2mtag_M9x, PCI\VEN_1002&DEV_9552&SUBSYS_03041025
"ATI Mobility Radeon HD 4570" = ati2mtag_M9x, PCI\VEN_1002&DEV_9553&SUBSYS_019E1025
"ATI Mobility Radeon HD 4570 " = ati2mtag_M9x, PCI\VEN_1002&DEV_9553&SUBSYS_013B1025
"ATI Mobility Radeon HD 4570  " = ati2mtag_M9x, PCI\VEN_1002&DEV_9553&SUBSYS_015E1025
"ATI Mobility Radeon HD 4570   " = ati2mtag_M9x, PCI\VEN_1002&DEV_9553&SUBSYS_013C1025
"ATI Mobility Radeon HD 4570    " = ati2mtag_M9x, PCI\VEN_1002&DEV_9553&SUBSYS_017E1025
"ATI Mobility Radeon HD 4570     " = ati2mtag_M9x, PCI\VEN_1002&DEV_9553&SUBSYS_02011025
"ATI Mobility Radeon HD 4570      " = ati2mtag_M9x, PCI\VEN_1002&DEV_9553&SUBSYS_021E1025
"ATI Mobility Radeon HD 4570       " = ati2mtag_M9x, PCI\VEN_1002&DEV_9553&SUBSYS_013D1025
"ATI Mobility Radeon HD 4570        " = ati2mtag_M9x, PCI\VEN_1002&DEV_9553&SUBSYS_02591025
"ATI Mobility Radeon HD 4570         " = ati2mtag_M9x, PCI\VEN_1002&DEV_9553&SUBSYS_02611025
"ATI Mobility Radeon HD 4570          " = ati2mtag_M9x, PCI\VEN_1002&DEV_9553&SUBSYS_02801025
"ATI Mobility Radeon HD 4570           " = ati2mtag_M9x, PCI\VEN_1002&DEV_9553&SUBSYS_02851025
"ATI Mobility Radeon HD 4570            " = ati2mtag_M9x, PCI\VEN_1002&DEV_9553&SUBSYS_02881025
"ATI Mobility Radeon HD 4570             " = ati2mtag_M9x, PCI\VEN_1002&DEV_9553&SUBSYS_028B1025
"ATI Mobility Radeon HD 4570              " = ati2mtag_M9x, PCI\VEN_1002&DEV_9553&SUBSYS_02821025
"ATI Mobility Radeon HD 4570               " = ati2mtag_M9x, PCI\VEN_1002&DEV_9553&SUBSYS_02651025
"ATI Mobility Radeon HD 4570                " = ati2mtag_M9x, PCI\VEN_1002&DEV_9553&SUBSYS_022A1025
"ATI Mobility Radeon HD 4570                 " = ati2mtag_M9x, PCI\VEN_1002&DEV_9553&SUBSYS_022B1025
"ATI Mobility Radeon HD 4570                  " = ati2mtag_M9x, PCI\VEN_1002&DEV_9553&SUBSYS_020E1025
"ATI Mobility Radeon HD 4570                   " = ati2mtag_M9x, PCI\VEN_1002&DEV_9553&SUBSYS_02051025
"ATI Mobility Radeon HD 4570                    " = ati2mtag_M9x, PCI\VEN_1002&DEV_9553&SUBSYS_02121025
"ATI Mobility Radeon HD 4570                     " = ati2mtag_M9x, PCI\VEN_1002&DEV_9553&SUBSYS_02961025
"ATI Mobility Radeon HD 4650" = ati2mtag_M9x, PCI\VEN_1002&DEV_9480&SUBSYS_019E1025
"ATI Mobility Radeon HD 4650 " = ati2mtag_M9x, PCI\VEN_1002&DEV_9480&SUBSYS_015E1025
"ATI Mobility Radeon HD 4650  " = ati2mtag_M9x, PCI\VEN_1002&DEV_9480&SUBSYS_017E1025
"ATI Mobility Radeon HD 4650   " = ati2mtag_M9x, PCI\VEN_1002&DEV_9480&SUBSYS_02011025
"ATI Mobility Radeon HD 4650    " = ati2mtag_M9x, PCI\VEN_1002&DEV_9480&SUBSYS_013D1025
"ATI Mobility Radeon HD 4650     " = ati2mtag_M9x, PCI\VEN_1002&DEV_9480&SUBSYS_02591025
"ATI Mobility Radeon HD 4650      " = ati2mtag_M9x, PCI\VEN_1002&DEV_9480&SUBSYS_021E1025
"ATI Mobility Radeon HD 4650       " = ati2mtag_M9x, PCI\VEN_1002&DEV_9480&SUBSYS_02611025
"ATI Mobility Radeon HD 4650        " = ati2mtag_M9x, PCI\VEN_1002&DEV_9480&SUBSYS_02521025
"ATI Mobility Radeon HD 4650         " = ati2mtag_M9x, PCI\VEN_1002&DEV_9480&SUBSYS_020E1025
"ATI Mobility Radeon HD 4650          " = ati2mtag_M9x, PCI\VEN_1002&DEV_9480&SUBSYS_02051025
"ATI Mobility Radeon HD 4650           " = ati2mtag_M9x, PCI\VEN_1002&DEV_9480&SUBSYS_02961025
"ATI Mobility Radeon HD 4670" = ati2mtag_M9x, PCI\VEN_1002&DEV_9488&SUBSYS_019E1025
"ATI Mobility Radeon HD 4670 " = ati2mtag_M9x, PCI\VEN_1002&DEV_9488&SUBSYS_021E1025
"ATI Mobility Radeon HD 4670  " = ati2mtag_M9x, PCI\VEN_1002&DEV_9488&SUBSYS_02521025
"ATI Mobility Radeon HD 5145" = ati2mtag_M9x, PCI\VEN_1002&DEV_9553&SUBSYS_03111025
"ATI Mobility Radeon HD 5145 " = ati2mtag_M9x, PCI\VEN_1002&DEV_9553&SUBSYS_031C1025
"ATI Mobility Radeon HD 5145  " = ati2mtag_M9x, PCI\VEN_1002&DEV_9553&SUBSYS_036D1025
"ATI Mobility Radeon HD 5165" = ati2mtag_M9x, PCI\VEN_1002&DEV_9480&SUBSYS_031C1025
"ATI Mobility Radeon HD 5165 " = ati2mtag_M9x, PCI\VEN_1002&DEV_9480&SUBSYS_03111025
"ATI Mobility Radeon HD 5165  " = ati2mtag_M9x, PCI\VEN_1002&DEV_9480&SUBSYS_036D1025
"ATI Mobility Radeon HD 5470" = ati2mtag_Manhattan, PCI\VEN_1002&DEV_68E0&SUBSYS_03561025
"ATI Mobility Radeon HD 5470 " = ati2mtag_Manhattan, PCI\VEN_1002&DEV_68E0&SUBSYS_03681025
"ATI Mobility Radeon HD 5470  " = ati2mtag_Manhattan, PCI\VEN_1002&DEV_68E0&SUBSYS_036D1025
"ATI Mobility Radeon HD 5470   " = ati2mtag_Manhattan, PCI\VEN_1002&DEV_68E0&SUBSYS_031C1025
"ATI Mobility Radeon HD 5470    " = ati2mtag_Manhattan, PCI\VEN_1002&DEV_68E0&SUBSYS_03111025
"ATI Mobility Radeon HD 5470     " = ati2mtag_Manhattan, PCI\VEN_1002&DEV_68E0&SUBSYS_036D1025
"ATI Mobility Radeon HD 5470      " = ati2mtag_Manhattan, PCI\VEN_1002&DEV_68E0&SUBSYS_033E1025
"ATI Mobility Radeon HD 5470       " = ati2mtag_Manhattan, PCI\VEN_1002&DEV_68E0&SUBSYS_03471025
"ATI Mobility Radeon HD 5470        " = ati2mtag_Manhattan, PCI\VEN_1002&DEV_68E0&SUBSYS_033D1025
"ATI Mobility Radeon HD 5470         " = ati2mtag_Manhattan, PCI\VEN_1002&DEV_68E0&SUBSYS_02961025
"ATI Mobility Radeon HD 5470          " = ati2mtag_Manhattan, PCI\VEN_1002&DEV_68E0&SUBSYS_02051025
"ATI Mobility Radeon HD 5470           " = ati2mtag_Manhattan, PCI\VEN_1002&DEV_68E0&SUBSYS_03641025
"ATI Mobility Radeon HD 5470            " = ati2mtag_Manhattan, PCI\VEN_1002&DEV_68E0&SUBSYS_037E1025
"ATI Mobility Radeon HD 5470             " = ati2mtag_Manhattan, PCI\VEN_1002&DEV_68E0&SUBSYS_03821025
"ATI Mobility Radeon HD 5470              " = ati2mtag_Manhattan, PCI\VEN_1002&DEV_68E0&SUBSYS_03791025
"ATI Mobility Radeon HD 5470               " = ati2mtag_Manhattan, PCI\VEN_1002&DEV_68E0&SUBSYS_04121025
"ATI Mobility Radeon HD 5650" = ati2mtag_Manhattan, PCI\VEN_1002&DEV_68C1&SUBSYS_03681025
"ATI Mobility Radeon HD 5650 " = ati2mtag_Manhattan, PCI\VEN_1002&DEV_68C1&SUBSYS_038C1025
"ATI Mobility Radeon HD 5650  " = ati2mtag_Manhattan, PCI\VEN_1002&DEV_68C1&SUBSYS_036D1025
"ATI Mobility Radeon HD 5650   " = ati2mtag_Manhattan, PCI\VEN_1002&DEV_68C1&SUBSYS_031C1025
"ATI Mobility Radeon HD 5650    " = ati2mtag_Manhattan, PCI\VEN_1002&DEV_68C1&SUBSYS_03111025
"ATI Mobility Radeon HD 5650     " = ati2mtag_Manhattan, PCI\VEN_1002&DEV_68C1&SUBSYS_036D1025
"ATI Mobility Radeon HD 5650      " = ati2mtag_Manhattan, PCI\VEN_1002&DEV_68C1&SUBSYS_04121025
"ATI Mobility Radeon HD 5750" = ati2mtag_Manhattan, PCI\VEN_1002&DEV_68C1&SUBSYS_03581025
"ATI Mobility Radeon HD 5750 " = ati2mtag_Manhattan, PCI\VEN_1002&DEV_68C1&SUBSYS_035C1025
"ATI Mobility Radeon HD 5750  " = ati2mtag_Manhattan, PCI\VEN_1002&DEV_68C1&SUBSYS_03561025
"ATI Mobility Radeon HD 5750   " = ati2mtag_Manhattan, PCI\VEN_1002&DEV_68C1&SUBSYS_035A1025
"ATI Mobility Radeon HD 5750    " = ati2mtag_Manhattan, PCI\VEN_1002&DEV_68C1&SUBSYS_030A1025
"ATI Mobility Radeon HD 5750     " = ati2mtag_Manhattan, PCI\VEN_1002&DEV_68C1&SUBSYS_033E1025
"ATI Mobility Radeon HD 5750      " = ati2mtag_Manhattan, PCI\VEN_1002&DEV_68C1&SUBSYS_03471025
"ATI Mobility Radeon HD 5750       " = ati2mtag_Manhattan, PCI\VEN_1002&DEV_68C1&SUBSYS_033D1025
"ATI Mobility Radeon HD 5750        " = ati2mtag_Manhattan, PCI\VEN_1002&DEV_68C1&SUBSYS_02961025
"ATI Mobility Radeon HD 5750         " = ati2mtag_Manhattan, PCI\VEN_1002&DEV_68C1&SUBSYS_02051025
"ATI Mobility Radeon HD 5750          " = ati2mtag_Manhattan, PCI\VEN_1002&DEV_68C1&SUBSYS_03641025
"ATI Mobility Radeon HD 5750           " = ati2mtag_Manhattan, PCI\VEN_1002&DEV_68C1&SUBSYS_037E1025
"ATI Mobility Radeon HD 5750            " = ati2mtag_Manhattan, PCI\VEN_1002&DEV_68C1&SUBSYS_03821025
"ATI Mobility Radeon HD 5750             " = ati2mtag_Manhattan, PCI\VEN_1002&DEV_68C1&SUBSYS_03791025
"ATI Mobility Radeon. HD 5470" = ati2mtag_Manhattan, PCI\VEN_1002&DEV_68E0&SUBSYS_035C1025
"ATI Mobility Radeon. HD 5470 " = ati2mtag_Manhattan, PCI\VEN_1002&DEV_68E0&SUBSYS_03581025
"ATI Mobility Radeon. HD 5470  " = ati2mtag_Manhattan, PCI\VEN_1002&DEV_68E0&SUBSYS_035A1025
"M82" = ati2mtag_M72, PCI\VEN_1002&DEV_95C4&SUBSYS_011F1025
"M82 " = ati2mtag_M72, PCI\VEN_1002&DEV_95C4&SUBSYS_012B1025
"M86" = ati2mtag_M76, PCI\VEN_1002&DEV_9591&SUBSYS_011F1025
"ATI Mobility Radeon HD 3650       " = ati2mtag_M76, PCI\VEN_1002&DEV_9591&SUBSYS_0704107B
"ATI Mobility Radeon HD 3650        " = ati2mtag_M76, PCI\VEN_1002&DEV_9591&SUBSYS_0704107B
"ATI Mobility Radeon HD 4650            " = ati2mtag_M9x, PCI\VEN_1002&DEV_9480&SUBSYS_0704107B
;

Their based on Catalyst 9.11