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Windows 7: ATI Radeon Family stopped responding

11 Nov 2009   #1
Hemulen

Windows 7 Home Premium x64
 
 
ATI Radeon Family stopped responding

Hello!

I have a pretty big problem (at least I think so).

I bought a machine with Vista installed on it (brand new) with a Windows 7 Upgrade Option "ticket"..

When I ran Vista Home Premium x64 I got "atikmdag.sys" BSOD and driver error. I though that Windows 7 would fix this, so I stopped playing games, and started surfing the internet while waiting for 7.

When 7 came, I installed it (upgrade) and later that day I decided to do a clean installation.
I started a game, and randomly I get this message: "Graphicdriver ATI Radeon Family stopped responding, and has sucessfully recovered"

- I've tried to uninstall/install the newest drivers, even tried older ones without sucess.
- Sent Microsoft/ATI an email, but they don't know what the problem is.
- Used my warranty and got a new identical graphic card.
- Increased fan speed to 60%. (I don't overclock graphic cards)


My System SpecsSystem Spec
.
11 Nov 2009   #2
smarteyeball

 
 

Try this:

ˇDownload and install Driver Sweeper from:
Guru3D - Driver Sweeper

ˇUninstall ATI Catalyst Install Manager from "Control Panel\Programs>Uninstall a Program\" :
ATI Radeon Family stopped responding-ati-install-manager.png



ˇRe-Boot into Safe Mode and run Driver Sweeper (to ensure complete removal of items, Run Driver Sweeper as admin. "Right-click Driver Sweeper > properties > Compatibility tab tick 'Run this program as Administrator' " :
ATI Radeon Family stopped responding-run-admin.png
ˇIn Driver Sweeper select the ATI- Display only and then Analyse:
ATI Radeon Family stopped responding-ati-driversweeper-analyse.png
ˇNow select Clean to remove all ATI software:
ATI Radeon Family stopped responding-ati-driver-sweeper-clean.png
All ATI software should now completely removed.

Re-boot normally and install the drivers.

This should hopefully remove any 'left overs' and let you start from scratch.


My System SpecsSystem Spec
11 Nov 2009   #3
Hemulen

Windows 7 Home Premium x64
 
 

I will defiantly try that one, smarteyeball.

I will come back with the results.
My System SpecsSystem Spec
.

11 Nov 2009   #4
smarteyeball

 
 

Good luck
My System SpecsSystem Spec
11 Nov 2009   #5
Hemulen

Windows 7 Home Premium x64
 
 

I tried your method, and installed the newest drivers.

Still got the same error message.
I can't seem to fix the problem, and its very annoying.
My System SpecsSystem Spec
11 Nov 2009   #6
torrentg

7600.20510 x86
 
 

First, extract the install folder from the driver .exe by running it. Use the latest version from ATI's site. Close the installer after it extracts.

Boot to safe mode (+ networking to get to this page if you want.) Go to C:\Windows\System32\Drivers and delete atikmdag.sys.

Then install the driver using the device manager. Right click on card. Update driver software. Browse my computer. Let me pick. Have disk. Browse. Double click on the C7 or CL inf file. After it installs, reboot to normal mode.
My System SpecsSystem Spec
11 Nov 2009   #7
Hemulen

Windows 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by torrentg View Post
First, extract the install folder from the driver .exe.

Boot to safe mode (+ networking to get to this page if you want.) Go to C:\Windows\System32\Drivers and delete atikmdag.sys.

Then install the driver using the device manager. Use the latest version from ATI's site. Right click on card. Update driver software. Browse my computer. Let me pick. Have disk. Browse. Double click on the C7 or CL inf file. After it installs, reboot to normal mode.
You need to explain better..
Got the .exe file extracted, but can't find the C7 or CL inf file in there.

Where exactly are they located?
My System SpecsSystem Spec
11 Nov 2009   #8
torrentg

7600.20510 x86
 
 

Go to C:\ATI

In the top right of Windows Explorer, search for *.inf

Only install in safe mode, after you deleted the file I said, in safe mode too.
My System SpecsSystem Spec
11 Nov 2009   #9
Hemulen

Windows 7 Home Premium x64
 
 

This is all I can find when I search.


Attached Thumbnails
ATI Radeon Family stopped responding-ati.png  
My System SpecsSystem Spec
11 Nov 2009   #10
torrentg

7600.20510 x86
 
 

...and you've highlighted the C7 file.
My System SpecsSystem Spec
Reply

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