ATI Radeon Family stopped responding

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  1. Posts : 106
    Windows 7 Home Premium x64
       #1

    ATI Radeon Family stopped responding


    Hello!

    I have a pretty big problem (at least I think so).

    I bought a machine with Vista installed on it (brand new) with a Windows 7 Upgrade Option "ticket"..

    When I ran Vista Home Premium x64 I got "atikmdag.sys" BSOD and driver error. I though that Windows 7 would fix this, so I stopped playing games, and started surfing the internet while waiting for 7.

    When 7 came, I installed it (upgrade) and later that day I decided to do a clean installation.
    I started a game, and randomly I get this message: "Graphicdriver ATI Radeon Family stopped responding, and has sucessfully recovered"

    - I've tried to uninstall/install the newest drivers, even tried older ones without sucess.
    - Sent Microsoft/ATI an email, but they don't know what the problem is.
    - Used my warranty and got a new identical graphic card.
    - Increased fan speed to 60%. (I don't overclock graphic cards)
      My Computer


  2. Posts : 12,364
    8 Pro x64
       #2

    Try this:

    ˇDownload and install Driver Sweeper from:
    Guru3D - Driver Sweeper

    ˇUninstall ATI Catalyst Install Manager from "Control Panel\Programs>Uninstall a Program\" :
    ATI Radeon Family stopped responding-ati-install-manager.png



    ˇRe-Boot into Safe Mode and run Driver Sweeper (to ensure complete removal of items, Run Driver Sweeper as admin. "Right-click Driver Sweeper > properties > Compatibility tab tick 'Run this program as Administrator' " :
    ATI Radeon Family stopped responding-run-admin.png
    ˇIn Driver Sweeper select the ATI- Display only and then Analyse:
    ATI Radeon Family stopped responding-ati-driversweeper-analyse.png
    ˇNow select Clean to remove all ATI software:
    ATI Radeon Family stopped responding-ati-driver-sweeper-clean.png
    All ATI software should now completely removed.

    Re-boot normally and install the drivers.

    This should hopefully remove any 'left overs' and let you start from scratch.
      My Computer


  3. Posts : 106
    Windows 7 Home Premium x64
    Thread Starter
       #3

    I will defiantly try that one, smarteyeball.

    I will come back with the results.
      My Computer


  4. Posts : 12,364
    8 Pro x64
       #4

    Good luck :)
      My Computer


  5. Posts : 106
    Windows 7 Home Premium x64
    Thread Starter
       #5

    I tried your method, and installed the newest drivers.

    Still got the same error message.
    I can't seem to fix the problem, and its very annoying.
      My Computer


  6. Posts : 5,747
    7600.20510 x86
       #6

    First, extract the install folder from the driver .exe by running it. Use the latest version from ATI's site. Close the installer after it extracts.

    Boot to safe mode (+ networking to get to this page if you want.) Go to C:\Windows\System32\Drivers and delete atikmdag.sys.

    Then install the driver using the device manager. Right click on card. Update driver software. Browse my computer. Let me pick. Have disk. Browse. Double click on the C7 or CL inf file. After it installs, reboot to normal mode.
      My Computer


  7. Posts : 106
    Windows 7 Home Premium x64
    Thread Starter
       #7

    torrentg said:
    First, extract the install folder from the driver .exe.

    Boot to safe mode (+ networking to get to this page if you want.) Go to C:\Windows\System32\Drivers and delete atikmdag.sys.

    Then install the driver using the device manager. Use the latest version from ATI's site. Right click on card. Update driver software. Browse my computer. Let me pick. Have disk. Browse. Double click on the C7 or CL inf file. After it installs, reboot to normal mode.
    You need to explain better..
    Got the .exe file extracted, but can't find the C7 or CL inf file in there.

    Where exactly are they located?
      My Computer


  8. Posts : 5,747
    7600.20510 x86
       #8

    Go to C:\ATI

    In the top right of Windows Explorer, search for *.inf

    Only install in safe mode, after you deleted the file I said, in safe mode too.
      My Computer


  9. Posts : 106
    Windows 7 Home Premium x64
    Thread Starter
       #9

    This is all I can find when I search.
    Attached Thumbnails Attached Thumbnails ATI Radeon Family stopped responding-ati.png  
      My Computer


  10. Posts : 5,747
    7600.20510 x86
       #10

    ...and you've highlighted the C7 file.
      My Computer


 
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