Installed New Graphics Card (XFX R7 360) Now Computer is Freezing

DNierstheimer · 31 Aug 2015

Hello everyone,

Recently I've upgraded from a ATI RADEON HD 4870 Sapphire Graphics Card (2008) to a XFX AMD R7 360. My specs are

Windows 7 64 bit (No Updated Available)
XFX R7 360B
Z77 Extreme 4 Motherboard (Updated to latest BIOS, just checked)
Intel(R) Core(TM) i5-3570k CPU @ 3.40GHz (4CPUs), ~3.4GHZ
8 GB Ram
Silencer 750 EPS12V 750W Power Supply

I have used Display Driver Uninstaller to remove the previous Driver from the previous graphics card that was formerly installed. I also removed the driver for the on-board graphics card to see if that was causing an issue.

The problem I'm currently having is, after installing the drivers for the new graphics card and rebooting after installation, the computer is freezing on the User Selection Screen. For some reason, it doesn't always fail there and I can continue.

I've successfully made it past the User Selection Screen after installing the new AMD Drivers for the XFX R7 360, but did get a notification saying the "Display driver stopped responding and has recovered."

I've uninstalled the new drivers using Display Drive Uninstaller, removed the R7 360, and repeated the steps of installing the R7 360 again, checking to make sure the capacitors were not domed out or cracked on the top, and making sure it was seated correctly to the motherboard.

I'm currently at the step where drivers need to be installed.

If there's any other information I can provide, please let me know.

Also, as a note, after I installed the graphics card and drivers for the first time it worked and I started a game (Fallout: New Vegas, optimized at Highest Quality) to see how things looked and it ran fine, the decided to try another game, (League of Legends) and when I got into the game, the game crashed and gave a BSoD, after this BSoD is when I found out the computer was freezing on the User Account Screen.

I just loaded dxdiag and I'm noticing that under System Information the System Manufacturer and System Model says "To Be Filled by O.E.M."

Mellon Head · 31 Aug 2015

DNierstheimer said:

I just loaded dxdiag and I'm noticing that under System Information the System Manufacturer and System Model says "To Be Filled by O.E.M."

This is normal if you don't have an OEM built machine. Since your machine is a custom build, there won't be any info there unless you add it yourself.

For a BSOD problem, I would recommend gathering the relevant information and posting in this thread:

https://www.sevenforums.com/bsod-help-support/

DNierstheimer · 31 Aug 2015

Thank you for your reply on the dxdiag and the BSoD, but I don't know if the solution to my BSoD problem is going to fix the freezing of the User Screen Selection, I'm hoping the fix for the freezing will fix the BSoD issue I'm having, if not, I will come back to the BSoD issue later.

Edit: After some more searching on this problem, I took the step to reinstall the ATI RADEON HD 4870 and Drivers for it, then using DDU to uninstall the drivers with the old graphics card installed, reinstalled the new XFX AMD R7 360, the drivers, and in a different PCIE slot, while using a different PCIE power connector from my power supply. After installing the drivers, I rebooted and the problem persisted, however this time I was able to restart the computer using the button on the tower instead of having to hold down the power button to shut it off and was able to log on to my user with the new graphics card and drivers installed, however the problem is still present. It just wants to work after every other reboot it seems like.