Black screen after graphics card install (Nitro R9 380)

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  1. Posts : 14
    Windows 7 Home x64
       #1

    Black screen after graphics card install (Nitro R9 380)


    Currently running a radeon 6850 and decided to upgrade to the Nitro R9 380, when I took my old card out and replaced with the 380 I only get a black screen and the power save mode message on my monitor. I cant figure out the onboard graphics thing because my 6850 is the only thing I see under device manager and in advanced bios there is no setting to disable onboard graphics. I installed the drivers that came with the 380 off of the disc and that didnt help either ...anyone know what I am doing wrong? Baby step walk me through the process because Im somewhat a novice these days lol, my other graphics card continues to work when I plug it back in so its got to be a driver issue unless my motherboard cant handle the new card which I find unlikely
      My Computer


  2. Posts : 20,583
    Win-7-Pro64bit 7-H-Prem-64bit
       #2

    Hi and welcome to SevenForums,
    Mostly gpu's are plug and play,
    If you're sure it is inserted correctly and the new one has 2-6 pin power connectors not sure if the old one does or not but if they too are connected :/
    Dud rma
      My Computer


  3. Posts : 14
    Windows 7 Home x64
    Thread Starter
       #3

    yeah I thought it was supposed to be plug n play too, I connected the 6-pins, both of the fans on the Nitro are running just fine on start up, it just that the screen remains black, its got to be a driver issue Im thinking
      My Computer


  4. Posts : 3,487
    Win 7 Pro x64/Win 10 Pro x64 dual boot
       #4

    Try plugging in the 6850 and remove the Radeon display driver. Put in the new 380 and boot.

    Do you see BIOS messages on bootup?

    If the video card shows video and you can boot into Windows (it should start up as Standard VGA), load the drivers for the new card.

    If it still doesn't work, try the card in a friends machine.

    If that doesn't work. RMA the card.

    EDIT:

    I checked the manual for that PC and it has no internal graphics card to conflict with your new GPU. The problem must lie with the new GPU or drivers.
      My Computer


  5. Posts : 14
    Windows 7 Home x64
    Thread Starter
       #5

    Yeah I have no internal graphics card so its complicated, I might have to call Saphire and see what they say, it seems like a lot of people have similar problems especially with Windows 7. I am going to try a few more things and than maybe upgrade to Windows 10 and try again, Im just hoping its not something like my motherboard but I dont think it is because my old card still works its just not as strong as I would like it to be
      My Computer


  6. Posts : 3,487
    Win 7 Pro x64/Win 10 Pro x64 dual boot
       #6

    How many Watts is your power supply? It might make a difference. Radeon cards are not known for their low power consumption.

    EDIT:

    I just looked it up and the power consumption is 225W, which is a fair chunk of a small power supply.
      My Computer


  7. Posts : 14
    Windows 7 Home x64
    Thread Starter
       #7

    I am pretty sure its 525w
      My Computer


  8. Posts : 50
    Windows 7 Ultimate x64 SP1
       #8

    Talking about PSU, actually the most important is how many ampers is provided on +12V rail, so check this in your PSU specs.
    For example my Corsair HX750 provides 62A on 12V rail and that would be more than enough for your new GPU.
    I think even 50A should do just fine.
      My Computer


  9. Posts : 14
    Windows 7 Home x64
    Thread Starter
       #9

    Yeah Ive been lookin at a new psu, I think mine is strong enough to push that it pushes the fans but nothing else
      My Computer


  10. Posts : 14
    Windows 7 Home x64
    Thread Starter
       #10

    figured it out, there was a tiny dip switch on the video card, I switched it and it took right off
      My Computer


 
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