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Windows 7: Cintiq 21UX (DVI) on 8800GTS - VGA signal only

23 Mar 2010   #11

Windows 7 Professional 64Bit

what software are you having a problem with? Yes it is VERY annoying that they haven't fixed this issue. silly, really...

My System SpecsSystem Spec
14 Apr 2010   #12

Windows 7

I still haven't upgraded because I assume the problem hasn't been resolved yet. Going to try tomorrow after I pick up a DVI adapter.

The european tech support forum suggests what has already been stated in this thread that a DVI-I to DVI-D adapter will strip out the VGA signal. I guess I'll have to try that because finally I need the latest drivers to get all my software working.

There's also something in the manual that says don't install video drivers with the cintiq plugged in so I might try to uninstall them unplug the cintiq then installing the latest, if that doesn't work I'll try the adapter, if THAT doesn't work I'll revert back to the drivers I know work and try to raise the issue to nVidia and Wacom again.
My System SpecsSystem Spec
14 Apr 2010   #13

Windows 7

Quote   Quote: Originally Posted by chap415 View Post
what software are you having a problem with? Yes it is VERY annoying that they haven't fixed this issue. silly, really...
Games on older software like Quake Live and Prey have issues running in full screen on the old drivers. Mudbox seems to run fine but it says something about "you must upgrade to the latest nvidia drivers" etc...
My System SpecsSystem Spec

15 Apr 2010   #14

Windows 7 Professional 64Bit

the problem is resolved, however mine was SPECIFICALLY with an Nvidia Quadro FX 4500 graphics card. I was able to find drivers to use (version 182.64 for Windows VIsta 64 bit), and then i had to fool the computer in to thinking i was running vista to install the drivers through a process called SlipStreaming. Once that was done all is working like a charm.

a LOT of work though, nearly makes me want to get a Mac, but i don't take technology advice from Jeff Goldblum.

YouTube - Apple commercial - Jeff Goldblum
My System SpecsSystem Spec
15 Apr 2010   #15

Windows 7

That sounds pretty brutal. Since outdated drivers won't cut it for Mudbox 2011 I had to give the newest software (197.45) a try and shocker... Didn't work. so nVidia and Wacom are still behind this issue.

There are several posts about this on nVidia and Wacom boards:

Wacom Forum - Wacom Europe GmbH • View topic - cintiq dvi/vga
Wacom Forum - Wacom Europe GmbH • View topic - Cintiq 21UX getting VGA display only
Wacom Forum - Wacom Europe GmbH • View topic - Cintiq 21 driver for Os X 10.6.3


Cintiq 21ux not recognize DVI connection - NVIDIA Forums

I was able to find the DVI-I / DVI-D adapter (amazingly) that came with the cintiq and I guess it strips out the VGA signal so FINALLY I got a digital signal with latest drivers.

Sometimes I think about buying a mac when I see how small and sexy they are but then I remember that I can get a higher performance machine for half the price that runs more than 4 programs.
My System SpecsSystem Spec
16 Apr 2010   #16

Windows 7 Professional 64Bit

what is a DVI-I / DVI-D adapter? I wonder if i have mine still...
My System SpecsSystem Spec
17 Apr 2010   #17

Windows 7

Digital Visual Interface - Wikipedia, the free encyclopedia

The DVI-D connector doesn't have pins for the VGA signal like the DVI-I does. The adapter is just a male and female end so you can strip out the VGA signal altogether. If you can't find yours they'll have em at like computer parts stores or online I'm sure
My System SpecsSystem Spec
12 Jan 2011   #18

win7 64bit
No DVI-I to DVI-D adapter necessary though

I was having the same issue, Wacom Cyntiq was only appearing as a VGA monitor when attached to my second DVI output on graphics card one.

I have to following graphics configuration:

2x GTX480
1 monitor Samsung 24" 1920x1200
1 Cyntiq 20WSX 1680x1050
Previous the Nvidia display driver was version 258.96 but has just been updated to 260.99

Ideally I wanted to have the Samsung as monitor 1 and the Cyntiq as monitor 2 disregarding the tablet function (as I'm using an Intuos 3 for the tablet function but sometimes switch to the Cyntiq, when I feel for it, for the tablet function).

So plugged in the Samsung DVI in port 1 of GTX480 card 1 and the DVI that is attached to the Wacom 20WSX without any adaptors in port 2 of the same GTX480 card 1.

- Turned on computer, right click on desktop from OS win7-64bit and in the menu that pops up you'll have NVidia Control Panel and also Screen Resolution.
- Choose Screen Resolution and the Change the appearance of your displays-window pops up.
- Display 1 shows that it is a Samsung monitor display, 1920x1200 (recommended) resolution, Landscape orientated so that is all ok. This monitor uses its maximum settings.
- Next to Multiple display it says Extend these displays so that's also ok as I want to use the Cyntiq display on the right side of my main Samsung display in front of me.
- Display 2 however (click on its image) shows that it is a Generic Non-Pnp monitor display, 1024x768 resolution, Landscape orientated which is not ok as it's not the Cyntiq maximum settings in DVI. Somehow the system forces the VGA setting, our very issue, although the switch on the right top of the Cyntiq display is set to DVI. Note that the 1680x1050 resolution is not present in the Resolution list.

So do the following:

- When positioned on the Generic Non-PnP Monitor go next to Make this my main display to Advanced Settings. The Generic Non-Pnp Monitor and NVIDIA GeForce GTX 480 Properties window opens.
- At the bottom is a List All Modes button, click on it
- From this list select 1680 by 1050, True Color (32 bit), 60 Hertz and press ok and ok again. Now under resolution in the Change the appearance of your displays-window is the 1680x1050 resolution listed and we just have forced the Generic Non-Pnp Monitor (Cyntiq) to adapt to its maximum resolution.
- Press ok and the graphics card will ask if you want to keep the new settings, press ok or yes.

The Cyntiq as a second monitor should now work on its DVI settings with maximum resolution.
My System SpecsSystem Spec
24 Jan 2012   #19

W7 64bit
Thanks for your help. It worked!!

I know this is an older post, but I just wanted to say THANK YOU !!! to everyone on this thread. I have been loosing my mind trying to calibrate my Cintiq 21UX and not understanding why I could not get a digital signal. Thanks to you guys, I bought an $8 adapter online, calibrated my cintiq with a laptop setting, and Now have a digital signal and beautifully calibrated image. Thank you so much!!!!!! :)
My System SpecsSystem Spec

 Cintiq 21UX (DVI) on 8800GTS - VGA signal only

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