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Windows 7: Laptop freeze after installation of graphics driver software

30 Jul 2016   #1

windows 7 ultimate 32bit
Laptop freeze after installation of graphics driver software

Hello. I am using this Acer 4741z laptop Win 7 ultimate 32 bit more than 6 years. but from yesterday suddenly my laptop freeze and it was totally hanged. then shutdown it by using power button. after restating my laptop its again freeze and again i shut down it by same way. then i think it will be resolved by installing windows and installed windows today. after successful windows installation i install different driver software e.g LAN, Chipest, WLAN, Bluetooth etc. and finally when i installed intel Graphics Driver then my laptop again went to freeze. so i shut down it by power button and start with safe mode and uninstall the graphics driver. after uninstall of graphics driver software i start my laptop and then i did not face freezing problem. i think this freezing problem is occurring when graphics driver software is installed in my laptop. how can i get a solution of this freezing problem.

My System SpecsSystem Spec
30 Jul 2016   #2

Windows 7 pro 64-bit sp 1

There could be a bug in the newest version. Try installing the version that you had previously installed.
My System SpecsSystem Spec
30 Jul 2016   #3

windows 7 ultimate 32bit

thanks,i have installed previous version not newest version.
My System SpecsSystem Spec

30 Jul 2016   #4

Windows 7 Home Premium 64-bit


In Device Manager: Uninstall Display Adapter>Scan for Hardware Changes>Update Driver.

Doesn't work, go to Acer website and download latest driver.

My System SpecsSystem Spec
30 Jul 2016   #5

windows 7 ultimate 32bit

i have done above as you stated but doesn't work.
may it happen for hard drive?

My System SpecsSystem Spec
30 Jul 2016   #6

Windows 7 pro 64-bit sp 1

I recommend that you remove the driver using this program and reinstall the driver that you previously had installed. Guru3D - Driver Sweeper
My System SpecsSystem Spec
12 Aug 2016   #7

windows 7 ultimate 32bit

Dear Townsbg,
I have tried as you said above but not get any result. please suggest what can i do now.
My System SpecsSystem Spec
12 Aug 2016   #8

Win-7-Pro64bit 7-H-Prem-64bit

Hi and welcome back to SevenForums,
Click Start and type in the search box
system information
Hit the enter key or click on the suggestion
You should land on the system summery page
Go to Edit on the top left and select all
Then Edit and Copy

Open a reply here and right click and select Paste.

Then Expand Components on the left column and click on Display and repeat copy and paste here
My System SpecsSystem Spec
13 Aug 2016   #9

windows 7 ultimate 32bit

Thanks Trashzone.

OS Name Microsoft Windows 7 Ultimate
Version 6.1.7600 Build 7600
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name MASUD-PC
System Manufacturer Acer
System Model Aspire 4741
System Type X86-based PC
Processor Intel(R) Pentium(R) CPU P6000 @ 1.87GHz, 1866 Mhz, 2 Core(s), 2 Logical Processor(s)
BIOS Version/Date Phoenix Technologies LTD V1.31, 4/28/2011
SMBIOS Version 2.6
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "6.1.7600.16385"
User Name masud-PC\masud
Time Zone Central Asia Standard Time
Installed Physical Memory (RAM) 3.00 GB
Total Physical Memory 2.74 GB
Available Physical Memory 1.81 GB
Total Virtual Memory 5.48 GB
Available Virtual Memory 4.42 GB
Page File Space 2.74 GB
Page File C:\pagefile.sys


Name Standard VGA Graphics Adapter
PNP Device ID PCI\VEN_8086&DEV_0046&SUBSYS_03701025&REV_12\3&11583659&0&10
Adapter Type Not Available, (Standard display types) compatible
Adapter Description Standard VGA Graphics Adapter
Adapter RAM Not Available
Installed Drivers Not Available
Driver Version 6.1.7600.16385
INF File display.inf (vga section)
Color Planes Not Available
Color Table Entries Not Available
Resolution Not Available
Bits/Pixel Not Available
Memory Address 0xF0000000-0xF03FFFFF
Memory Address 0xD0000000-0xDFFFFFFF
I/O Port 0x00001800-0x00001807
I/O Port 0x000003B0-0x000003BB
I/O Port 0x000003C0-0x000003DF
Memory Address 0xA0000-0xBFFFF
Driver c:\windows\system32\drivers\vgapnp.sys (6.1.7600.16385, 25.50 KB (26,112 bytes), 7/14/2009 5:25 AM)
My System SpecsSystem Spec
13 Aug 2016   #10

Win-7-Pro64bit 7-H-Prem-64bit

Thanks yep you have a typo in your system spec's page that threw me off
You show Acer 4147Z and not what the system summery shows as Acer 4741

Since you have been reinstalling I would highly suggest using new media that has sp1 included in it
Post your Language and we can provide you with it

You need Win-7 32bit Ultimate and just let use know what language.

Display driver wise looks as though you'd be using onboard graphic's so the driver would be mostly on the chipset/ vga driver at Acer's website
There's no need to get it anywhere else.
My System SpecsSystem Spec

 Laptop freeze after installation of graphics driver software

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