Laptop freeze after installation of graphics driver software

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  1. Posts : 18
    windows 7 ultimate 32bit

    Laptop freeze after installation of graphics driver software

    Hello. I am using this Acer 4741z laptop Win 7 ultimate 32 bit more than 6 years. but from yesterday suddenly my laptop freeze and it was totally hanged. then shutdown it by using power button. after restating my laptop its again freeze and again i shut down it by same way. then i think it will be resolved by installing windows and installed windows today. after successful windows installation i install different driver software e.g LAN, Chipest, WLAN, Bluetooth etc. and finally when i installed intel Graphics Driver then my laptop again went to freeze. so i shut down it by power button and start with safe mode and uninstall the graphics driver. after uninstall of graphics driver software i start my laptop and then i did not face freezing problem. i think this freezing problem is occurring when graphics driver software is installed in my laptop. how can i get a solution of this freezing problem.
      My Computer

  2. Posts : 1,754
    Windows 8.1 Industry Pro x64

    There could be a bug in the newest version. Try installing the version that you had previously installed.
      My Computers

  3. Posts : 18
    windows 7 ultimate 32bit
    Thread Starter

    thanks,i have installed previous version not newest version.
      My Computer

  4. Posts : 2,167
    Windows 7 Home Premium 64-bit


    In Device Manager: Uninstall Display Adapter>Scan for Hardware Changes>Update Driver.

    Doesn't work, go to Acer website and download latest driver.

    Last edited by AmericanPharaoh; 30 Jul 2016 at 15:15.
      My Computer

  5. Posts : 18
    windows 7 ultimate 32bit
    Thread Starter

    i have done above as you stated but doesn't work.
    may it happen for hard drive?

      My Computer

  6. Posts : 1,754
    Windows 8.1 Industry Pro x64

    I recommend that you remove the driver using this program and reinstall the driver that you previously had installed. Guru3D - Driver Sweeper
      My Computers

  7. Posts : 18
    windows 7 ultimate 32bit
    Thread Starter

    Dear Townsbg,
    I have tried as you said above but not get any result. please suggest what can i do now.
      My Computer

  8. Posts : 20,583
    Win-7-Pro64bit 7-H-Prem-64bit

    Hi and welcome back to SevenForums,
    Click Start and type in the search box
    system information
    Hit the enter key or click on the suggestion
    You should land on the system summery page
    Go to Edit on the top left and select all
    Then Edit and Copy

    Open a reply here and right click and select Paste.

    Then Expand Components on the left column and click on Display and repeat copy and paste here
      My Computer

  9. Posts : 18
    windows 7 ultimate 32bit
    Thread Starter

    Thanks Trashzone.

    OS Name Microsoft Windows 7 Ultimate
    Version 6.1.7600 Build 7600
    Other OS Description Not Available
    OS Manufacturer Microsoft Corporation
    System Name MASUD-PC
    System Manufacturer Acer
    System Model Aspire 4741
    System Type X86-based PC
    Processor Intel(R) Pentium(R) CPU P6000 @ 1.87GHz, 1866 Mhz, 2 Core(s), 2 Logical Processor(s)
    BIOS Version/Date Phoenix Technologies LTD V1.31, 4/28/2011
    SMBIOS Version 2.6
    Windows Directory C:\Windows
    System Directory C:\Windows\system32
    Boot Device \Device\HarddiskVolume1
    Locale United States
    Hardware Abstraction Layer Version = "6.1.7600.16385"
    User Name masud-PC\masud
    Time Zone Central Asia Standard Time
    Installed Physical Memory (RAM) 3.00 GB
    Total Physical Memory 2.74 GB
    Available Physical Memory 1.81 GB
    Total Virtual Memory 5.48 GB
    Available Virtual Memory 4.42 GB
    Page File Space 2.74 GB
    Page File C:\pagefile.sys


    Name Standard VGA Graphics Adapter
    PNP Device ID PCI\VEN_8086&DEV_0046&SUBSYS_03701025&REV_12\3&11583659&0&10
    Adapter Type Not Available, (Standard display types) compatible
    Adapter Description Standard VGA Graphics Adapter
    Adapter RAM Not Available
    Installed Drivers Not Available
    Driver Version 6.1.7600.16385
    INF File display.inf (vga section)
    Color Planes Not Available
    Color Table Entries Not Available
    Resolution Not Available
    Bits/Pixel Not Available
    Memory Address 0xF0000000-0xF03FFFFF
    Memory Address 0xD0000000-0xDFFFFFFF
    I/O Port 0x00001800-0x00001807
    I/O Port 0x000003B0-0x000003BB
    I/O Port 0x000003C0-0x000003DF
    Memory Address 0xA0000-0xBFFFF
    Driver c:\windows\system32\drivers\vgapnp.sys (6.1.7600.16385, 25.50 KB (26,112 bytes), 7/14/2009 5:25 AM)
      My Computer

  10. Posts : 20,583
    Win-7-Pro64bit 7-H-Prem-64bit

    Thanks yep you have a typo in your system spec's page that threw me off
    You show Acer 4147Z and not what the system summery shows as Acer 4741

    Since you have been reinstalling I would highly suggest using new media that has sp1 included in it
    Post your Language and we can provide you with it

    You need Win-7 32bit Ultimate and just let use know what language.

    Display driver wise looks as though you'd be using onboard graphic's so the driver would be mostly on the chipset/ vga driver at Acer's website
    There's no need to get it anywhere else.
      My Computer

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