Help; stuck on Standard VGA Graphics Adapter; cannot update


  1. Posts : 4
    Windows 7 Professional 64bit
       #1

    Help; stuck on Standard VGA Graphics Adapter; cannot update


    I've tried about almost every "solution" I could find on the internet and it's just been one problem after another.

    I've just recently received this laptop and I went and tried to play The Sims 3 on here, but when I tried and go play it an error popped up stating "Can't run The Sims 3 with the video card in this system" blah blah. So when I finally found the issue and went to try and update the graphic card, it would say the installation was successful and that I just needed to restart my computer. But I restart my laptop and it still shows up as "Standard VGA Graphics Adapter" under Device Manager. That happened when I went to install the "Intel(R) HD Graphics Family". I've tried every single method I could find to updating this stupid graphics driver, but I've just been running into one problem after another. I thought I finally found a solution when I went to go and try and install the beta version of "Intel(R) HD Graphics 4400", but at the end a window pops up talking about "The driver selected for this device does not support this version of Windows." Every single thing I've tried so far as resulted in nothing but failure. I don't know if it's my laptop that's the problem or what. All I know is I'm about ready to give up at this point.

    I'm using a Dell Latitude 3340
    Windows 7 Professional 64-bit
    Intel(R) Core(TM) i3-4010U @ 1.70GHz
    Hardware IDS:
    PCI\VEN_8086&DEV_0A16&SUBSYS_061F1028&REV_09
    PCI\VEN_8086&DEV_0A16&SUBSYS_061F1028
    PCI\VEN_8086&DEV_0A16&CC_030000
    PCI\VEN_8086&DEV_0A16&CC_0300


    If any of that information is useful.

    Thank you.
    Last edited by senseiiju; 04 Nov 2016 at 18:38.
      My Computer


  2. Posts : 13,576
    Windows 10 Pro x64
       #2

    Did you get the graphics driver from the laptop manufacturer ?

    That`s the driver you have to use.
      My Computer


  3. Posts : 4
    Windows 7 Professional 64bit
    Thread Starter
       #3

    Thanks for the reply.

    And yes I did and it refuses to install onto my laptop
      My Computer


  4. Posts : 4
    Windows 7 Professional 64bit
    Thread Starter
       #4

    AddRAM said:
    Did you get the graphics driver from the laptop manufacturer ?

    That`s the driver you have to use.
    Yes and it refuses to install onto my laptop
      My Computer


  5. Posts : 13,576
    Windows 10 Pro x64
       #5

    No clue why it won`t, is it giving you any error messages during the install, what are they ?

    Apparently, from this article it is a very low budget PC.

    Review Dell Latitude 3340 Notebook - NotebookCheck.net Reviews

    No clue why Windows Update wouldn`t install the Intel HD 4400 Graphics driver.

    http://ark.intel.com/products/75107/...Cache-1_70-GHz

    Download and Install Intel`s Driver Update Utility and run it, see if it will help.

    Intel(R) Driver Update Utility
      My Computer


  6. Posts : 13,576
    Windows 10 Pro x64
       #6

    The video driver is here on this page, try again.

    Support for Latitude 3350 | Dell US
      My Computer


  7. Posts : 4
    Windows 7 Professional 64bit
    Thread Starter
       #7

    AddRAM said:
    The video driver is here on this page, try again.

    Support for Latitude 3350 | Dell US
    This is what popped up when i tried to download the Driver Update Utility link:
    Help; stuck on Standard VGA Graphics Adapter; cannot update-error.png

    This popped up when I tried to download that graphics card:
    Help; stuck on Standard VGA Graphics Adapter; cannot update-error-2.png
      My Computer


 

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