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Windows 7: External Monitor Cannot Turn on After Short Electricity Outage

25 Nov 2016   #1

Windows 7 Home Premium 64 Bit
External Monitor Cannot Turn on After Short Electricity Outage

Have a dell xps laptop that i connect an external monitor to. My main screen would be the external monitor and my laptop screen would be the secondary screen.

Im located outside the us and where im at, its very common to have power outrages. Thus internet going out and also electricity going out. But when electricity goes out, it usually isn't that long. Many times it would go out for a few minutes then it would all come back etc. Theres been few times when the outage has been much longer.

I would immediately know this when my external monitor turns off and when my fans turn off. Then usually it comes back again. Well earlier this happened and everything turned off. So when this happens, the power in the refridgerator is off as well. Then the electricity seemed to have came back on.

However, I then went to power on my external monitor and nothing turns on because i notice the external monitor didn't turn back on which is almost always does.

Its an asus 24' monitor and its this one ASUS VS24AH-P 24.1" WUXGA 1920x1200 HDMI DVI VGA Eye Care Monitor: Computers & Accessories

Can someone tell me how do i fix this issue? I connect my monitor to my laptop with an hdmi cable. The thing is when have the hdmi connected, on laptop screen it looks like how it should look. Basically there is nothing there. I extend both monitors where the main screen is my external monitor. I do notice that when i drag my mouse from my laptop screen to to the monitor... the mouse disappears from my laptop screen which means that my monitor should be working right?

Does anyone know what i can do here? Also as of now my electricity came back but my internet is not working. However, why is nothing showing up in my external monitor? I do have occasions where my internet would be out but now my electricity came back. So why does my monitor not turn on?

My System SpecsSystem Spec
25 Nov 2016   #2

Windows 7 Home Premium 64 Bit

I went to device manager and under display adapters, it shows

intel r hd graphics 530
nvidia geforce gtx 960m

when i click on each of it, both shows the device is working properly. This is when i unplugged the hdmi cable from my externall monitor. Thus right now im only using my laptop monitor as the screen since if i connect it to external monitor, i cannot type anything as the main screen would be my external monitor but it doesn't turn on. I click on the bottom buttons under this monitor and nothing turns on.

Also i like to add that i only have 2 electric outlets where my computer is located. One i used directly for the external monitor. The other one, i used a surge protector since i plug few things into it such as my laptop charger and my internet modem. Thus i need a surge protector because i dont have enough outlets.

Can someone tell me what i can do here? That should mean it has nothing to do with my graphics cards right since it does show working properly? Nothing turns on with the asus monitor. I clicked on all the buttons under it... nothing shows up...
My System SpecsSystem Spec
25 Nov 2016   #3

Windows 7 Home Premium 64 Bit

I like to add, I cannot just get a new monitor. This monitor is 1920x1200 resolution and i cannot get this here where im located.

Can someone tell me what i can check here? I will most likely going to the computer repair shop here for them to take a look at this if i can't get this issue fixed.

Basically i have to get this monitor fixed even if it cost a lot of money because i cannot just order this monitor and get it because im not in the us. The monitors here are not 1920x1200 resolution. Its basically close to impossible to get one of these.

I know that electric outlet where my monitor was connected to isn't the issue because i connected something else to it and it works.

I read online that it could be something with Bios? However when i click on the power button or any of the other buttons on the asus monitor, nothing lights up. So does that mean my monitor went bad due to the short electric outage. This is very frustrating.

The other thing would be use someone else computer to see if it connects to this monitor via hdmi? However most people where im located dont have a computer so that makes it even more frustrating. Of course i could do this at a computer repair shop. But can someone tell me advice on what i can do here? The thing that bothers me is nothing lights up on my monitor. I mean, it can't be the hdmi cable going bad right? Since when its connected to it, it does show my laptop monitor as secondary monitor? Obviously if its just replacing the hdmi cable that would be very easy.

So most likely its my monitor? I have to get the monitor fixed asap and now i dont know what to do.
My System SpecsSystem Spec

26 Nov 2016   #4

OEM Windows 7 Ult (x64) SP1


The reply posted to your identical thread in the other forum seems like reasonable advice:

External Monitor Cannot Turn on After Short Electricity Outage - External Hardware

My System SpecsSystem Spec
29 Nov 2016   #5

Windows 7 Home Premium 64 Bit

Went back from repair shop. They told me they cannot fix it. Said the board is broken. Does anyone know exactly where this is in the back of the monitor? He showed me but i forgot where exactly.

I asked so its not possible to fix it... they said it isn't possible.

So that meant even replacing parts on it doesn't do anything right? I didn't ask any more questions since i figured if they could, well obviously they would try.
My System SpecsSystem Spec
29 Nov 2016   #6
Layback Bear

Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64

First of all where is your location that you can get another monitor?

Let me try a get 2 and 2 to add up to 4.

Anything is possible to fix with enough money, time and expertise if parts are available.
For a monitor it would probably cost more to fix than to buy one or two exact monitors.
That in my opinion is probable the reason the repair shop stated it's not fixable.

From the information you have posted that is the conclusion I have come up with.

My System SpecsSystem Spec
29 Nov 2016   #7

Windows 7 Home Premium 64 Bit

im located in mexico. They have monitors here but i cannot find 1920 x 1200 anywhere. I did saw 1920 x 1080 but thats still very rare. Monitor with high resolution are just hard to find here.

The thing is i dont mind paying more than it would cost to get this monitor fixed because well i cannot get this monitor here.
My System SpecsSystem Spec
29 Nov 2016   #8

win 7 64 bit

why not buy from amazon they ship to Mexico. Help: Shipping Rates to Latin America
My System SpecsSystem Spec
29 Nov 2016   #9

Windows 7 Home Premium 64 Bit

1. It will take very long
2. Very good chance it will get lost, trust me on this
3. I will have no clue where it is. This isn't like the us where you get a tracking number and know exactly where it is.
My System SpecsSystem Spec
29 Nov 2016   #10

Windows 7 Home Premium 64 Bit

The thing is if i could order a monitor on amazon and get it quickly, none of this would be an issue. Its where im located and how shipping is where i have problems due to this. Thus if it cost same as getting a replacement if they could fix it, i would have it fixed 100 percent.
My System SpecsSystem Spec

 External Monitor Cannot Turn on After Short Electricity Outage

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