Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Dell Laptop with 2 Graphics Cards; Discrete Card isn't Working

25 Apr 2018   #1
Siyeh

Windows 7 Pro x64
 
 
Dell Laptop with 2 Graphics Cards; Discrete Card isn't Working

Bought a refurbished Dell Latitude E6440 with 1080p display. It has Intel HD 4600 dedicated and AMD Radeon HD 8690M discrete graphics. According to Device Manager, both devices are working properly.

Because the pre-installed Radeon drivers didn't include the Catalyst Control Center, I installed the AMD driver update package from the Dell website. I then installed the Unigine Valley Benchmark program to test the graphics. Before starting the Valley program, I assigned it to a High Performance setting in the Catalyst Control Center.

When Unigine Valley runs on its the Extreme HD preset, I see Intel HD Graphics 4600 displayed in the upper right corner of the screen. The video quality isn't anything to write home about. Unless I'm missing something, I should be seeing AMD HD Graphics 8690M in the upper right corner.

I contacted Dell support about this. The tech support rep doesn't think its a driver issue and suspects a problem with the AMD card. He asked if I wanted to return the system for a refund.

I'm looking for a second opinion. Is there a more definitive way to test the Radeon card? Why does Device Manager indicate that the AMD device is working properly?


My System SpecsSystem Spec
.
25 Apr 2018   #2
fireberd

Windows 10 64 bit
 
 

You may want to post on the Dell forum (Laptop section). Those familiar with Dell's there.
Laptops - Dell Community

Also here is the link to the Dell support and on-line hardware diagnostics.
Support for Latitude E6440 | Diagnostics | Dell US
My System SpecsSystem Spec
Reply

 Dell Laptop with 2 Graphics Cards; Discrete Card isn't Working




Thread Tools




Similar help and support threads
Thread Forum
Laptop with two graphics cards - how to lock to the best?
Hi, My Multicom Xishan W350E Laptop has two graphics cards installed: Intel HD Graphics 4000 and GeForce GTX 660M. As far as I understand the laptop will start on the lower end Intel card and when called for in for example a game, the GeForce GTX card will start and at the same time a small...
Graphic Cards
Supported graphics card for my Dell Laptop
Hi there, I have a Dell Inspiron N5110 15R laptop. It has Intel Core i3 processor (2.30GHz). I wanted to know if there is a graphic card I can put into it to increase the video memory. I really want to upgrade my Graphics performance by installing an additional video card. So, you...
Hardware & Devices
Supported graphics card for my Dell Laptop
Hi there, I have a Dell Inspiron N5110 15R laptop. It has Intel Core i3 processor (2.30GHz). I wanted to know if there is a graphic card I can put into it to increase the video memory. I really want to upgrade my Graphics performance by installing an additional video card. So,...
Graphic Cards
Changing card graphics(HD3000 intel) in Dell Laptop. Is it possible?
Hi, I'm not sure if I'm posting this thread in the right section, its my first thread post here. I have a Dell n5110 i5(intel HD 3000 graphics),that I bought last year to assist me with my studies. I didn't care much about the graphics when I purchased it. I'm not a hardcore gamer, but I read...
Hardware & Devices
AMD Takes Discrete Graphics Market Lead from NVIDIA
This should get some interesting comments. That's the whole article, which is from.....
News


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 12:25.
Twitter Facebook Google+