New
#1
Black Backgeround and Files are showing blank
Hi I am hoping someone can help me, I recently did windows update and there were 9 of them, one failed for internet explorer 11 and the others successfully went through. I restarted my laptop and now all I get is a black background and all my files show the name but nothing else they are just blank. I can still click on them and they will open so the files are still there.
I yahoo'd so much as well as youtubed.
The first step was trying to remove the updates but when I go to the list to remove them none of the updates show that I can remove them. When I look into the history it shows the updates but I cant remove them. I checked under the programs to see if they showed there but nothing.
my next step showed me how to clear the icon cache and delete it I have had to do this a lot because my icons kept dissappearing
I followed a youtube video and it showed my how to delete the theme and try again. that was of no help. I keep checking for updates to see if they put out a new one that would fix this and a few pop up and rebooting but nothing changes.
I also checked the ease of access settings like an article on here showed as well as the folder options making sure all foldeers and files were shown.
I dont want to reset the laptop or have to create a new user if I dont have to. I am honestly at the end of my rope with this laptop. it has been in the shop so much and there are still issues with blue screen and over heating when there was a new fan put in.
I am running windows 7 64 bit hp pavilion dv6 series it has had a few software reloads from the computer shop. Brand new hard drive put in about 2 months ago, its probably 11 years old but I cant afford a new one right now. Thank you for anyone that can help me. if need be I can provide a screen shot of what the files are doing.
Edit the only way I can get the files to show is by clicking medium icon view, if I switch it to large it goes back to being blank
Last edited by EmDee8907; 04 Oct 2018 at 02:55.