Dell XPS 8700 Win7 Pro I7 16gb Ram (jerkywhen scrolling page and mor)?


  1. jjr
    Posts : 315
    Microsoft Windows 7 Professional 64-bit
       #1

    Dell XPS 8700 Win7 Pro I7 16gb Ram (jerkywhen scrolling page and mor)?


    Purchase this new a few weeks ago. Ever since new when Im in my email or just browing and go to scroll, it seems to be jerky and then opening up all of a sudden. If I have a page like this open and want to put my mouse on the side bar to drag it down, I can do that and the a second later the page will move???

    Also when typing, I type it will take a second to see when I just did??

    I have tried to resize the vido that did not help.

    At a loss, the PC has 16gb of ram should that be possibly upgraded to 32gb?
    Graphics card
    NVIDIA GeForce GTX 745

    Running Malwarebytes and Zone alarm.

    All updates current as well as ran Dell's diagonistic and all showed ok?
      My Computer


  2. Posts : 6,021
    Win 7 HP SP1 64-bit Vista HB SP2 32-bit Linux Mint 18.3
       #2

    Update System Specifications

    Please update your system specifications in your UserCP => Edit System Spec setup. It will help us to help you!

    This SevenForums tutorial [Published by Brink and written by CyberZeus] uses an automated tool which makes this task very easy and quick to do. Click here => System Info - See Your System Specs.

    Thanks.
      My Computer


  3. jjr
    Posts : 315
    Microsoft Windows 7 Professional 64-bit
    Thread Starter
       #3

    Ok I ran that and put in what I could .
      My Computer


  4. jjr
    Posts : 315
    Microsoft Windows 7 Professional 64-bit
    Thread Starter
       #4

    Windows 7 Professional (x64) Service Pack 1 (build 7601.24535)
    Install Language: English (United States)
    System Locale: English (United States)
    Installed: 11/17/2019 5:25:02 PM
    Boot Mode: Legacy BIOS in UEFI (Secure Boot not supported)
    System Model
    Dell Inc. XPS 8700
    System Service Tag: DBVQV52 (support for this PC)
    Chassis Serial Number: DBVQV52
    Enclosure Type: Desktop
    Processor a
    3.60 gigahertz Intel Core i7-4790
    256 kilobyte primary memory cache
    1024 kilobyte secondary memory cache
    8192 kilobyte tertiary memory cache
    64-bit ready
    Multi-core (4 total)
    Hyper-threaded (8 total)
    Main Circuit Board b
    Board: Dell Inc. 0KWVT8 A03
    Serial Number: ..CN7220057300FN.
    Bus Clock: 100 megahertz
    UEFI: Dell Inc. A14 05/31/2019
    Drives
    4988.36 Gigabytes Usable Hard Drive Capacity
    2306.40 Gigabytes Hard Drive Free Space

    ASUS DRW-2014L1T SCSI CdRom Device [Optical drive]
    HL-DT-ST DVD+-RW GHB0N SCSI CdRom Device [Optical drive]

    CF/MD Card [Hard drive] -- drive 3
    HP photosmart 7900 USB Device [Hard drive] -- drive 7
    MS/Pro/Duo Card [Hard drive] -- drive 6
    SD/mini-MMC/RS Card [Hard drive] -- drive 5
    SM/xD Card [Hard drive] -- drive 4
    ST1000DM003-1ER162 [Hard drive] (1000.20 GB) -- drive 0, s/n Z4Y8KNWF, rev CC45, SMART Status: Healthy
    WDC WD20EZRX-00D8PB0 [Hard drive] (2000.40 GB) -- drive 1, s/n WD-WCC4NHHSKEPY, rev 80.00A80, SMART Status: Healthy
    WDC WD20EZRX-00D8PB0 [Hard drive] (2000.40 GB) -- drive 2, s/n WD-WCC4MAALCS6E, rev 80.00A80, SMART Status: Healthy
    Memory Modules c,d
    16336 Megabytes Usable Installed Memory

    Slot 'DIMM3' has 4096 MB (serial number 1D2A7F7F)
    Slot 'DIMM1' has 4096 MB (serial number 01AAD710)
    Slot 'DIMM4' has 4096 MB (serial number 0610246E)
    Slot 'DIMM2' has 4096 MB (serial number 013AD70E)
    Local Drive Volumes
    c: (NTFS on drive 0) * 987.56 GB 738.00 GB free
    d: (NTFS on drive 1) 2000.40 GB 877.60 GB free
    l: (NTFS on drive 2) 2000.40 GB 690.79 GB free
    * Operating System is installed on c:
    Network Drives
    None detected
    Users (mouse over user name for details)
    local user accounts last logon
    JJ 11/20/2019 5:10:59 PM (admin)
    UpdatusUser 11/20/2019 4:40:23 PM
    local system accounts
    X Administrator 9/2/2015 1:34:57 AM (admin)
    X Guest never
    HomeGroupUser$ never
    X Marks a disabled account; L Marks a locked account
    Printers
    Foxit Editor PDF Printer on FoxitEditorPDF:
    HP Photosmart 7960 series on USB001
    Microsoft Shared Fax Driver on SHRFAX:
    Microsoft XPS Document Writer on XPSPort:
    Controllers
    Intel(R) 8 Series/C220 Chipset Family SATA AHCI Controller
    Display
    NVIDIA GeForce GT 720 [Display adapter]
    DELL U2312HM [Monitor] (23.1"vis, s/n XX-02GFKN-XXXXX-41L-895L, January 2014)
    Bus Adapters
    Intel(R) 8 Series/C220 Series USB Enhanced Host Controller #1 - 8C26
    Intel(R) 8 Series/C220 Series USB Enhanced Host Controller #2 - 8C2D
    Intel(R) USB 3.0 eXtensible Host Controller
    Intel(R) USB 3.0 Root Hub
    Multimedia
    AnvSoft Virtual Sound Device
    Bluetooth Hands-free Audio
    NVIDIA High Definition Audio
    Realtek High Definition Audio
    Virus Protection
    Malwarebytes Anti-Malware Version 3.3.1.2183
    Last Disk Scan on Monday, November 18, 2019 6:38:05 PM
    Realtime File Scanning Off
    ZoneAlarm Extreme Security Antivirus
    Virus Definitions Version Up To Date
    Realtime File Scanning On
    Group Policies
    None detected
    Communications
    ↓ Bluetooth Device (Personal Area Network)
    Status: Cable unplugged
    Dhcp Server: none responded
    Physical Address: 40:B8:9A:F2:F00
    Connection Speed: 1 Mbps
    Bluetooth Device (RFCOMM Protocol TDI)
    ↑ Dell Wireless 1704 802.11b/g/n (2.4GHz)
    primary Auto IP Address: 192.168.1.85 / 24
    Gateway: 192.168.1.254
    Dhcp Server: 192.168.1.254
    Physical Address: 40:B8:9A:F2:F0:CF
    Connection Speed: 72 Mbps
    Microsoft ISATAP Adapter
    Realtek PCIe GBE Family Controller

    Networking Dns Server: 192.168.1.254
    Other Devices
    Dell Wireless 1704 Bluetooth v4.0+HS
    Microsoft Bluetooth Enumerator
    Bluetooth L2CAP Interface
    Bluetooth Remote Control
    USB Input Device (2x)
    HID Keyboard Device
    HID-compliant mouse
    Generic USB Hub (2x)
    HP Photosmart 7960 Series (DOT4USB)
    Realtek USB 2.0 Card Reader
    USB 2.0 MTT Hub
    USB Composite Device
    USB Mass Storage Device
    USB Printing Support
    USB Root Hub (2x)
    Generic volume shadow copy
    G:\
    H:\
    I:\
    J:\
    K:\
    USB Storage Use in past 30 Days
    Device (mouse over for details) Last Used
    CF/MD Card -- drive 3, s/n 00000, rev 1.00 11/20/2019 4:34:04 PM
    HP photosmart 7900 -- drive 7, rev 1.00 11/20/2019 4:34:04 PM
    MS/Pro/Duo Card -- drive 6, s/n 30000, rev 1.00 11/20/2019 4:34:04 PM
    SD/mini-MMC/RS Card -- drive 5, s/n 20000, rev 1.00 11/20/2019 4:34:04 PM
    SM/xD Card -- drive 4, s/n 10000, rev 1.00 11/20/2019 4:34:04 PM
    CT1000MX 500SSD1, s/n 201404251017 11/20/2019 9:59:04 AM*
    WDC WD20 EZRX-00D8PB0, s/n 201404251017 11/19/2019 6:52:48 AM*
    Single Flash Reader, s/n 058F63356336, rev 1.00 11/18/2019 10:23:27 AM*
    * Possibly used again before the reboot following this time.
    Hosted Virtual Machines
    None detected
    Personal Home Use Only
      My Computer


  5. jjr
    Posts : 315
    Microsoft Windows 7 Professional 64-bit
    Thread Starter
       #5

    cronis International - File Level (CDP) Time Machine Service version 3,0,1,4390
    ı i Acronis International - Sync Agent version 20,0,1,3400
    i Acronis International - TIB Mounter version 6,0,1,2810 (32/64-bit)
    i Acronis International - Tools version 1,0,1,1819
    i Acronis International - Tools version 12,0,1,3036
    ı i Acronis International - Tools version 8,0,1,11350
    ı i Acronis International - True Image 2020 version 24,4,1,21400
    ı i Adobe Systems - Acrobat Update Service version 1, 7, 0, 0
    i Adobe Systems - Flash Player Update Service version 17,0,0,169
    i Adobe Systems - Reader version 11.0.0.379
    ı i Adobe Systems - Reader and Acrobat Manager version 1.7.0.0
    i Adobe Systems - Shockwave Flash version 17,0,0,169 (32/64-bit)
    i Alexander Roshal - WinRAR version 3.93.0.0 (64-bit)
    ı i Andrea Electronics - APO Access Service (64-bit) version 1.0.64.10 (64-bit)
    ı i Anvsoft - Any Video Converter Ultimate version 5.5.7.1
    ı i Apple - Bonjour version 3,0,0,10 (64-bit)
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    ı i ArcSoft - MediaImpression version 1.0.1.163
    i ArcSoft - Panorama Maker version 4.2.0.59
    i ArcSoft - SlideShowPlayer version 1, 0, 0, 5
    ı i Belarc - Advisor version 9.0
    ı i Broadcom - Bluetooth Software version 6.5.1.5600 (64-bit)
    ı i Check Point Software Technologies - End Point Security version 8.60.05.6012
    ı i Check Point Software Technologies - End Point Security R80
    ı i Check Point Software Technologies - SandBlast Agent E80.71
    ı i Check Point Software Technologies - ZAPrivacyService version 1.0.0.0
    i Check Point Software Technologies - ZoneAlarm version 15.6.28.18012
    ı i Check Point Software Technologies - ZoneAlarm Anti-Ransomware version 1.1.1201.17998
    ı i Check Point Software Technologies - ZoneAlarm ICM version 2.2.28.17934
    ı i Dell - Data Vault version 5.2.9.106 (64-bit)
    ı i Dell - Dell.DFS.Agent.WinService version 3.1.3300.0--e18f3fe
    i Dell - DFS.Common.Agent version 1.0.0.2
    ı i Dell - DW WLAN Card Wireless Network Service version 6.30.223.228 (64-bit)
    ı i Dell - DW WLAN Card Wireless Network Tray Applet version 6.30.223.228 (64-bit)
    i Dell - EDocs version 2.0.1.0
    ı i Dell - Service version 3.3.3.13
    ı i Dell - SupportAssistUI version 3.3.3.13
    i Dell Products - Digital Delivery version 3.1.1002
    ı i Dell Products - Digital Delivery Windows Service version 3.1.1002
    i Foxit - Advanced PDF Editor version 3.0.5.0
    ı i Google - Chrome version 78.0.3904.97 (64-bit)
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    i Intel - Capability Licensing Service TCP IP Interface version 1,35,127,1 (64-bit)
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    ı i Intel - IAStorDataSvc version 12.8.0.1016
    i Intel - IAStorUI version 12.8.0.1016
    ı i Intel - Management and Security Application Local Management Service version 10.0.0.1168
    ı i Intel - ME Service version 10.0.0.1168
    ı i Intel - USB 3.0 Monitor version 3.0.0.34
    i Malwarebytes - Assistant version 3.0.0.1284
    ı i Malwarebytes - Malwarebytes version 3.0.0.1284
    ı i Malwarebytes - Service version 3.1.0.595 (64-bit)
    i Microsoft - .NET Framework version 2.0.50727.5483 (32/64-bit)
    ı i Microsoft - .NET Framework version 3.0.6920.5011 (64-bit)
    i Microsoft - .NET Framework version 4.0.41210.0 (32/64-bit) i Microsoft - .NET Framework version 4.8.3761.0 (32/64-bit)
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    i Microsoft - Outlook version 16.0.12130.20272
    ı i Microsoft - Windows Installer - Unicode version 5.0.7600.16385 (32/64-bit)
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    i MONOGRAM Multimedia - DSConfig version 1.0.0.1
    ı i MPC-HC Team - Media Player Classic - Home Cinema version 1.6.4.5978 (e187207)
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    i Nero - DiscSpeed version 6, 0, 7, 100
    i Nero - Express version 10,0,10,100
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    i Nero - SoundTrax version 4, 6, 2, 100
    ı i Nero - StartSmart version 10,0,12,100
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    i Nero - WaveEditor version 5, 6, 2, 100
    ı i No Company Name - Acronis Active Protection version 1.0.1237
    ı i No Company Name - DropboxOEM version 1.0.6.0
    i No Company Name - DU.Classic version 3.0.1.46
    i No Company Name - GraphStudioNext version 0.5.0.1
    i No Company Name - Intel Update Manager
    i No Company Name - MediaInfo
    ı i No Company Name - SBACipollaSrvHost version 8.60.05.6101
    ı i No Company Name - ServiceShell version 1.2.0.10
    i No Company Name - Setup/Uninstall version 51.1052.0.0
    i No Company Name - StatsReader version 2, 1, 0, 0
    i No Company Name - VobSubStrip
    i NVIDIA - 3D Vision Photo Viewer version 7.17.13.3266
    ı i NVIDIA - Driver Helper Service, Version 332.66 version 8.17.13.3266 (64-bit)
    i NVIDIA - GeForce 3D Vision version 7.17.13.3266
    ı i NVIDIA - Stereo Vision Control Panel API Server version 7.17.13.3266
    ı i NVIDIA - Update Components version 1.15.2.0
    i PC-Doctor - for Windows version 6.0.7033.2285 (64-bit)
    i Piriform - CCleaner version 5.63.0.7540 (32/64-bit)
    ı i Realtek Semiconductor - Audio Service version 1, 0, 0, 45 (64-bit)
    ı i Realtek Semiconductor - HD Audio Background Process version 1.0.0.149 (64-bit)
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    i SEIKO EPSON - Copy Utility version 3, 5, 0, 0
    i SEIKO EPSON - DspReadMe version 1.00
    ı i SEIKO EPSON - EEventManager Application version 3.0.0.3
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    i SEIKO EPSON - EPSON Driver Update version 3, 0, 2, 0
    i SEIKO EPSON - EPSON Scan version 3.9.0.0
    i SEIKO EPSON - EPSON Scan version 5.0.2.0
    ı i Seiko Epson - EPSON Scanner Driver version 1.0 (64-bit)
    i SoftThinks - Dell Backup And Recovery version 1.8.2.1291 (r 66781)
    ı i SoftThinks SAS - Agent Service version 3.0.0.49
    ı i VS Revo Group - Revo Uninstaller Pro version 2.5.5.0 (64-bit)
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  6. jjr
    Posts : 315
    Microsoft Windows 7 Professional 64-bit
    Thread Starter
       #6

    Above is from Belarc
      My Computer


  7. jjr
    Posts : 315
    Microsoft Windows 7 Professional 64-bit
    Thread Starter
       #7

    Just ran a complete Dell diagnostics and everything passed with the exception of the card readers being that I had no card in them.

    I really don't know what the correct term is but it seems that when you scroll its jerky or laggy. When I type it take a sec for the text to appear??

    Have tried different video resoultions w/o any luck.

    This pc came with 16gb or ram, I would think that would be enough? It can take uo to 32gb ..

    Could my Zone Alarm have anything to do w hhis?

    Im using Google Chrome, would Mozilla / Firefox halp with the chrome?

    Also went into Chrome settings and turned off Chrome, hardware acceleration and it seemed to help then got Firefox and still using chrome as browser. Now it seems like its back to normal?

    Could it be that this is a I7 processor and 16gb of ram that the accelerator was just moving everything to fast causing the jerkiness ?
    Last edited by jjr; 21 Nov 2019 at 11:48.
      My Computer


  8. Posts : 1
    Windows 7 Ultimate x64
       #8

    Did you try other browsers? maybe Slimjet, Vivaldi or Opera !
      My Computer


 

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