Screen issue??


  1. Posts : 301
    Windows 7 x64 Pro
       #1

    Screen issue??


    This is simply a question because the 'issue' is not causing any real problems.

    We have a Windows 7 computer for watching videos, etc. The graphics output from the computer is routed to the display via a HDMI cable. Resolution had been set to 1920 x 1080, and when we turned the computer on, the image was just fine. We could run a program, visit a website (using Firefox), etc., without issue. However, when we would visit NetFlix.com, after a few seconds, the display would go black, then come back one with a message (from the display) saying ‘HDMI 1920x1080’.

    We recently set the resolution to 1600 x 900 pixels and when we go to NetFlix.com, the same thing happens. Interestingly, while the browser is still on NetFlix and I right-click the screen to see its resolution, it still says 1600 x 900 pixels.

    What on earth is going on?
      My Computer


  2. Posts : 7,107
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       #2

    Hi

    from Wiki, see screenshot
    Attached Thumbnails Attached Thumbnails Screen issue??-nflix.png  
      My Computer


  3. Posts : 5
    Windows 7 Home Premium 32bit
       #3

    Try to turn off hardware acceleration in the browser.

    Do you have NVIDIA or ATI drivers?
    Last edited by ufopera; 10 Sep 2023 at 04:22.
      My Computer


  4. Posts : 301
    Windows 7 x64 Pro
    Thread Starter
       #4

    Tried turning off hardware acceleration, but that did not help. Also, when we started a video in Kanopy tonight, the same thing happened as the video started.

    Still need to check the drivers.
      My Computer


  5. Posts : 5
    Windows 7 Home Premium 32bit
       #5

    Do you have NVIDIA or ATI drivers?
    DVI or HDMI ?

    Try about it. (I do not remember exactly)
    NVIDIA control panel: desktop parameters > display content > Program on the desktop.
    ---------------------------
    ATI: DVI settings
      My Computer


  6. Posts : 301
    Windows 7 x64 Pro
    Thread Starter
       #6

    I just ran HWiNFO on my computer and grabbed the following from the report:

    Intel HD Graphics 4600 ----------------------------------------------------

    [Video Chipset]
    Video Chipset: Intel HD Graphics 4600
    Video Chipset Codename: Haswell GT2
    Video Memory: 1024 MBytes
    [Video Card]
    Video Card: Intel Haswell-DT GT2 - Integrated Graphics [MSI]
    Video Bus: PCI
    GPU Type: Integrated
    Video RAMDAC: Internal
    [Performance]
    Graphics Processor Clock: 600.0 MHz
    Graphics Memory Clock: 800.0 MHz
    Resizable BAR (ReBAR) Support: Not Supported
    Hardware ID: PCI\VEN_8086&DEV_0412&SUBSYS_78171462&REV_06
    PCI Location (Busev:Fnc): 0:02:0
    [Driver Information]
    Driver Manufacturer: Intel Corporation
    Driver Description: Intel(R) HD Graphics 4600
    Driver Provider: Intel Corporation
    Driver Version: 10.18.14.4414
    Driver Date: 22-Mar-2016
    DCH/UWD Driver: Not Capable
    DeviceInstanceId PCI\VEN_8086&DEV_0412&SUBSYS_78171462&REV_06\3&11583659&0&10
    Location Paths PCIROOT(0)#PCI(0200)
    As such, I do not believe that I have either NVIDIA or ATI drivers.
      My Computer


  7. Posts : 7,107
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       #7

    Hi

    what are you actually linking too, tv/additional monitor or Casting???

    details please
      My Computer


  8. Posts : 301
    Windows 7 x64 Pro
    Thread Starter
       #8

    The HDMI cable routes to a receiver then to the TV. Pretty simple.
      My Computer


 

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