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Windows 7: Win 7 x64 crashing my HD 5970

08 Jan 2010   #31
computersplus

Windows 7 Ultimate 32 bit
 
 
ATI External Event Utility

I am seeing in a lot of places and in a lot of cases it's the ATI External Event Utility background service causing tons of BSOD's disable it and see if your troubles stop


My System SpecsSystem Spec
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08 Jan 2010   #32
DannyHvE

Windows 7 x64 Home Premium
 
 

Quote   Quote: Originally Posted by computersplus View Post
I am seeing in a lot of places and in a lot of cases it's the ATI External Event Utility background service causing tons of BSOD's disable it and see if your troubles stop
Disabled it, still hangs when using A.I. in CCC. I can play with A.I. disabled, but performance is low, don't like it.
My System SpecsSystem Spec
08 Jan 2010   #33
K3VL4R

Windows 7 Ultimate X64
 
 

The ATI uninstaller works quite well. Have you tried using it as well ? (click on the ATI driver like you were going to install it and proceed until you get to where it gives you the option of installing or uninstalling) This way you can remove the old drivers and install the new ones before you have to reboot.

It may not work but it will eliminate if there is an issue with the driver cleaners or the automated WDDM driver that gets installed after a reboot.
My System SpecsSystem Spec
.

08 Jan 2010   #34
DannyHvE

Windows 7 x64 Home Premium
 
 

Quote   Quote: Originally Posted by K3VL4R View Post
The ATI uninstaller works quite well. Have you tried using it as well ? (click on the ATI driver like you were going to install it and proceed until you get to where it gives you the option of installing or uninstalling) This way you can remove the old drivers and install the new ones before you have to reboot.

It may not work but it will eliminate if there is an issue with the driver cleaners or the automated WDDM driver that gets installed after a reboot.
Yeah thats what I always do, and it doesn't remove all ati stuff. But if you read a bit you'll know thats not the issue here.
My System SpecsSystem Spec
08 Jan 2010   #35
DannyHvE

Windows 7 x64 Home Premium
 
 

Quote   Quote: Originally Posted by computersplus View Post
I am seeing in a lot of places and in a lot of cases it's the ATI External Event Utility background service causing tons of BSOD's disable it and see if your troubles stop
I also tried something else:

Boot into Safe Mode
Disable all services
Boot into normal mode
Test

I thought maybe I there's a conflict with one of the windows services, but it locked up in 3D just as normal. So that narrows it down a whole lot.
My System SpecsSystem Spec
08 Jan 2010   #36
jfar

Vista Ult64, Win7600
 
 

Hi, try this while you are waiting for the new drivers, it may eliminate whatever is causing the problem if you think it is something in windows.

Step 1: Perform a clean boot
Note If the computer is connected to a network, network policy settings may prevent you from following these steps. We strongly recommend that you do not use the System Configuration utility to modify the advanced boot options on the computer unless a Microsoft support engineer directs you to do this. Doing this may make the computer unusable.
Log on to the computer by using an account that has administrator rights.
Click Start, type msconfig.exe in the Start Search box, and then press ENTER to start the System Configuration Utility.

If you are prompted for an administrator password or for confirmation, type your password, or click Continue.
On the General tab, click Selective Startup, and then click to clear the Load startup items check box. (The Use Original Boot.ini check box is unavailable.)
On the Services tab, click to select the Hide all Microsoft services check box, and then click Disable all.

Note Following this step lets Microsoft services continue to run. These services include Networking, Plug and Play, Event Logging, Error Reporting, and other services. If you disable these services, you may permanently delete all restore points. Do not do this if you want to use the System Restore utility together with existing restore points.
Click OK, and then click Restart.
Back to the top
Step 2: Enable half of the services
Follow steps 1a and 1b to start the System Configuration utility.
Click the Services tab, and then click to select the Hide all Microsoft services check box.
Click to select half of the check boxes in the Service list.
Click OK, and then click Restart.
Back to the top
Step 3: Determine whether the problem returns
If the problem still occurs, repeat step 1 and step 2. In step 2, click to clear half of the check boxes that you originally selected in the Service list.

If the problem does not occur, repeat step 1 and step 2. In step 2, select only half of the remaining check boxes that are cleared in the Service list. Repeat these steps until you have selected all the check boxes.

If only one service is selected in the Service list, and you still experience the problem, the selected service causes the problem. Go to step 6. If no service causes this problem, go to step 4.
Back to the top
Step 4: Enable half of the Startup items
Perform a clean boot by repeating step 1.
Click the Startup tab, and then click to select half of the check boxes in the Startup Item list.
Click OK, and then click Restart.
Back to the top
Step 5: Determine whether the problem returns
If the problem still occurs, repeat step 1 and step 4. In step 4, click to clear half of the check boxes that you originally selected in the Startup Item list.

If the problem does not occur, repeat step 1 and step 4. In step 4, select only half of the remaining check boxes that are cleared in the Startup Item list. Repeat these steps until you have selected all the check boxes.

If only one startup item is selected in the Startup Item list, and you still experience the problem, the startup item that is selected in the list is the service that is causing the problem. Go to step 6.

If no startup item causes this problem, a Microsoft service most likely causes the problem. To determine which Microsoft service may be causing the problem, repeat step 1 and step 2 without selecting the Hide all Microsoft services check box in either step.
Back to the top
Step 6: Resolve the problem
After you determine the startup item or the service that causes the problem, contact the program manufacturer to determine whether the problem can be resolved. Or, run the System Configuration Utility, and then click to clear the check box for the problem item.
Back to the top
Step 7: Reset the computer to start as usual
After you have finished troubleshooting, follow these steps to reset the computer to start as usual:
Click Start, type msconfig.exe in the Start Search box, and then press ENTER.

If you are prompted for an administrator password or for confirmation, type your password, or click Continue.
On the General tab, click the Normal Startup option, and then click OK.
When you are prompted to restart the computer, click Restart.
Back to the top
How to start the Windows Installer service when system services are not loaded
If you run a Setup program without starting the Windows Installer service, you may receive the following error message:
The Windows Installer service could not be accessed. Contact your support personnel to verify that the windows Installer service is properly registered.
The Windows Installer service does not start if you clear the Load system services check box. To use the Windows Installer service when system services are not loaded, you must start the service manually. To do this, follow these steps:
Click Start, right-click Computer, and then click Manage.

If you are prompted for an administrator password or for confirmation, type your password, or click Continue.
In the console tree, click Services and Applications, and then click Services.
In the details pane, right-click Windows Installer, and then click Start.
My System SpecsSystem Spec
08 Jan 2010   #37
DannyHvE

Windows 7 x64 Home Premium
 
 

I disabled all services, but the windows essentials (which are about 5), in safe mode. Like I said in the post before yours. It was derived from the same tutorial as yours.

So I figured the card is not conflicting with any of the windows services, as I had none active when I booted into normal mode. I wish it was conflicting with something, would give me a fighting chance.

It has been enough I think, the card is just broken. Theres nothing left to troubleshoot almost. Unless the 10.1 drivers perform a miracle, I'm gonna wait it out until the no good supplier has some stock again.

I install a fresh install of windows, no extras, just the drivers, card works perfectly, windows messes something up, card locks up in 3D permanently, like in any other previous scenario.
My System SpecsSystem Spec
08 Jan 2010   #38
K3VL4R

Windows 7 Ultimate X64
 
 

Quote   Quote: Originally Posted by DannyHvE View Post
Quote   Quote: Originally Posted by K3VL4R View Post
The ATI uninstaller works quite well. Have you tried using it as well ? (click on the ATI driver like you were going to install it and proceed until you get to where it gives you the option of installing or uninstalling) This way you can remove the old drivers and install the new ones before you have to reboot.

It may not work but it will eliminate if there is an issue with the driver cleaners or the automated WDDM driver that gets installed after a reboot.
Yeah thats what I always do, and it doesn't remove all ati stuff. But if you read a bit you'll know thats not the issue here.

That was the whole point of using it. In the OP you stated you were using driver cleaners so I wanted to see if the cleaners or the combination of the cleaners and the rebooting with the WDDM drivers auto installing were a factor.

Anyway after doing some searching on some other forums, it looks like the 9.12's are a total hit and miss with the new 5XXX cards anyway. So if you can get them stable and stay away from the 3d stuff that is provoking them to act up you should do that for a couple of days. The Catalyst 10.1's are rumored to be out within a day or two. If they are not then there should be a beta release that will get out. Then you should have a much better driver than the 9.12, since it is not working well for you.
My System SpecsSystem Spec
08 Jan 2010   #39
Zardoc

Windows 7 x64 Ultimate SP1
 
 

I agree. ''driver sweeper'' is a tool that I have never used. The card is just too new and needs driver updates. I see a whole bunch of dudes having issues with the new card. I have a 5850 and so far, it's been running smooth. I didn't even disable the auto driver install. I just uninstalled old drivers and installed new 9.12s and that was it.

My System SpecsSystem Spec
08 Jan 2010   #40
DannyHvE

Windows 7 x64 Home Premium
 
 

Quote   Quote: Originally Posted by K3VL4R View Post
Quote   Quote: Originally Posted by DannyHvE View Post
Quote   Quote: Originally Posted by K3VL4R View Post
The ATI uninstaller works quite well. Have you tried using it as well ? (click on the ATI driver like you were going to install it and proceed until you get to where it gives you the option of installing or uninstalling) This way you can remove the old drivers and install the new ones before you have to reboot.

It may not work but it will eliminate if there is an issue with the driver cleaners or the automated WDDM driver that gets installed after a reboot.
Yeah thats what I always do, and it doesn't remove all ati stuff. But if you read a bit you'll know thats not the issue here.

That was the whole point of using it. In the OP you stated you were using driver cleaners so I wanted to see if the cleaners or the combination of the cleaners and the rebooting with the WDDM drivers auto installing were a factor.

Anyway after doing some searching on some other forums, it looks like the 9.12's are a total hit and miss with the new 5XXX cards anyway. So if you can get them stable and stay away from the 3d stuff that is provoking them to act up you should do that for a couple of days. The Catalyst 10.1's are rumored to be out within a day or two. If they are not then there should be a beta release that will get out. Then you should have a much better driver than the 9.12, since it is not working well for you.
Yes I was using a combination of express uninstall followed up by a driver sweep in safe mode to delete the remaining ati files. But haven't done so after the reinstall of windows.


All drivers have the same outcome for me.
  • I install (any version) drivers
  • The card performs perfectly on 2 GPUs with A.I. enabled
  • The moment I perform a task in windows other than opening a bench or game the drivers are corrupted and the card will lock up in 3D if A.I. is enabled
  • Even in a fresh Windows install
This is a stupid problem I think, which doesn't leave much left to troubleshoot. I have seen this particular issue before on some forum with a person that had the exact same issue when trying to add a second 5970. But its just weird it occurs after performing tasks sometime after driver installation.

So I have proven the card is in working order, unless tasks are performed after driver installation (any driver). And thats just nuts.
My System SpecsSystem Spec
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 Win 7 x64 crashing my HD 5970




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