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Windows 7: Cant get HIS Radeon HD 5870 to work

24 Mar 2010   #11
yowanvista

Windows 10 Pro x64, Arch Linux
 
 

Quote   Quote: Originally Posted by Bravobet View Post
I have installed the drivers, as I can run windows in 1920x1080 resoloution.
Everything works fine only apart from when one try to start games.
"application errror" is what I get.

I also get an "application error" when I try to configure 3D settings in the ATI catalyst center and video playback.
Install DirectX9.0 from MS site
Download details: DirectX Redist (February 2010)
Most games still use DirectX9.0


My System SpecsSystem Spec
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24 Mar 2010   #12
Bravobet

Windows 7 64bit
 
 

ok so I ran down to the store to buy a HDMI cable for the graphic card, turned off the internal graphic mode, but it still doesnt work. Black screen again. So I had to reset the jumper on my motherboard a second time.

However Yowantista`s tip of installing directX9 actually worked! I can now play the games that I like, even though it still seems that the graphic card isnt totally in order. I still have to use the inputs in the motherboard and not the graphic card (and the fan on the graphic card is still going on 100% rpm)
My System SpecsSystem Spec
24 Mar 2010   #13
Dwarf

Windows 8.1 Pro RTM x64
 
 

What happens if you remove the card and use the on-board graphics?
My System SpecsSystem Spec
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24 Mar 2010   #14
stormy13
Microsoft MVP

Win 7 Ultimate x64
 
 

What if any cable is connected to any of the onboard ports? If there are any disconnect them.

Also if this is your monitor,

Newegg.com - SAMSUNG P2450H Rose Black 24" 2ms(GTG) HDMI Widescreen LCD Monitor 300 cd/m2 DC 70000:1(1000:1) - LCD Monitors

then you shouldn't have had to buy a HDMI cable, as from looking at that it comes with both a DVI and VGA cable.
My System SpecsSystem Spec
24 Mar 2010   #15
Bravobet

Windows 7 64bit
 
 

Quote   Quote: Originally Posted by Dwarf View Post
What happens if you remove the card and use the on-board graphics?

I tried that now, and it is the onboard graphics who is running both in games and i windows, so the graphic card isnt operational at all
My System SpecsSystem Spec
24 Mar 2010   #16
Bravobet

Windows 7 64bit
 
 

Quote   Quote: Originally Posted by stormy13 View Post
What if any cable is connected to any of the onboard ports? If there are any disconnect them.

Also if this is your monitor,

Newegg.com - SAMSUNG P2450H Rose Black 24" 2ms(GTG) HDMI Widescreen LCD Monitor 300 cd/m2 DC 70000:1(1000:1) - LCD Monitors

then you shouldn't have had to buy a HDMI cable, as from looking at that it comes with both a DVI and VGA cable.

The card doesnt have a DVI or VGA port, but a HDMI, and two others who look soemwhat similar to DVI but not quite.

There also wasnt any cables connected to any of the other ports when I tried to boot without the internal graphic mode


Another wierd thing was when I tried to press the graphic card further down in its socket and turned on the computer, the fan ran quiter but then even if I ran it in Internal graphic mode I couldnt get any image on the screen at all so I had to erase RTC RAM several times to get back the image
My System SpecsSystem Spec
24 Mar 2010   #17
stormy13
Microsoft MVP

Win 7 Ultimate x64
 
 

This your card,

Newegg.com - HIS H587F1GDG Radeon HD 5870 (Cypress XT) 1GB 256-bit GDDR5 PCI Express 2.0 x16 HDCP Ready CrossFire Supported Video Card w/ATI Eyefinity - Desktop Graphics / Video Cards

if so it does have 2 DVI ports, as well as a HDMI port and a displayport,

Cant get HIS Radeon HD 5870 to work-his5870.jpg

the two long ports beside each other are the DVI ports.

Also did you remember to connect the two 2x6 pin power connectors on the card to the power supply?


My System SpecsSystem Spec
24 Mar 2010   #18
Bravobet

Windows 7 64bit
 
 

I finally got it to work!

Thanks to everyone who helped me out on tis thread, you guys are great!

Special thanks to stormy13 who never gave up on me




PS: The soloution was as simple as they often are. The Graphic card wasnt pushed firmly enough down in the PCI express slot. That was all
My System SpecsSystem Spec
24 Mar 2010   #19
Dwarf

Windows 8.1 Pro RTM x64
 
 

I'm glad that you have resolved your problem. Just make sure that everything is connected correctly, that the brackets are securely fastened to the case and that the retaining clip on the motherboard slot is engaged to lock the card firmly in place.
My System SpecsSystem Spec
24 Mar 2010   #20
stormy13
Microsoft MVP

Win 7 Ultimate x64
 
 

You're welcome.

And now that you have the card working, if you ever decide to run more than two monitors you can just enable the onboard video and the Surround View option (as long as the card is also from ATI, and which works very well).
My System SpecsSystem Spec
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 Cant get HIS Radeon HD 5870 to work




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