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Windows 7: Display BSOD!!! Need HELP!!

04 Apr 2010   #1
Super Hadders

windows 7 64bit
 
 
Display BSOD!!! Need HELP!!

So I built my first computer about 1-1 1/2 months ago, it was all great for like the first week or two then I started getting "Display driver has stopped responding and has recovered" every few minutes whenever I installed any Amd driver for my graphics card. however lately I only seem to get a bsod here is the error:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA8003F57010
BCP2: FFFFF8800401C02C
BCP3: 0000000000000000
BCP4: 0000000000000002
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

I will also attach the dmp file below. AAAARGH!! I really need a fix for this I just hope it's not a hardware issue...... My Specs I think should be in sig, this is the first time I have used this forum. Anyway thanks in advance for any help i will really appreciate it!

PS

I think I may have attached all of the mini dump files.




Attached Files
File Type: zip 030310-23384-01.zip (415.4 KB, 3 views)
My System SpecsSystem Spec
.
04 Apr 2010   #2
Heroxoot

Windows 7 Pro
 
 

Do you have the latest CCC? I know it fixes the GSOD issues with it, maybe it will help with that too.
My System SpecsSystem Spec
04 Apr 2010   #3
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Super Hadders View Post
So I built my first computer about 1-1 1/2 months ago, it was all great for like the first week or two then I started getting "Display driver has stopped responding and has recovered" every few minutes whenever I installed any Amd driver for my graphics card. however lately I only seem to get a bsod here is the error:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA8003F57010
BCP2: FFFFF8800401C02C
BCP3: 0000000000000000
BCP4: 0000000000000002
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

I will also attach the dmp file below. AAAARGH!! I really need a fix for this I just hope it's not a hardware issue...... My Specs I think should be in sig, this is the first time I have used this forum. Anyway thanks in advance for any help i will really appreciate it!

PS

I think I may have attached all of the mini dump files.

All of these crashes were caused by dxgkrnl.sys which is the directx portion of your video driver. I would uninstall the current one completely and download and install a fresh copy.

Let us know if you need help

Ken



Code:
030310-23384-01.dmp    3/3/2010 10:18:10 PM        0x00000116    fffffa80`047d7010    fffff880`041b3024    00000000`00000000    00000000`00000002    dxgkrnl.sys    dxgkrnl.sys+5ccbc                    x64        C:\Users\K\Desktop\New folder (4)\030310-23384-01.dmp    4    15    7600    
030310-23914-01.dmp    3/3/2010 10:23:00 PM        0x00000116    fffffa80`03a674e0    fffff880`041b8024    00000000`00000000    00000000`00000002    dxgkrnl.sys    dxgkrnl.sys+5ccbc                    x64        C:\Users\K\Desktop\New folder (4)\030310-23914-01.dmp    4    15    7600    
030410-22791-01.dmp    3/4/2010 6:11:20 PM        0x00000116    fffffa80`03d42010    fffff880`042e8024    00000000`00000000    00000000`00000002    dxgkrnl.sys    dxgkrnl.sys+5ccbc                    x64        C:\Users\K\Desktop\New folder (4)\030410-22791-01.dmp    4    15    7600    
030610-21715-01.dmp    3/6/2010 2:19:44 PM        0x00000116    fffffa80`03b45010    fffff880`041b2024    00000000`00000000    00000000`00000002    dxgkrnl.sys    dxgkrnl.sys+5cef8                    x64        C:\Users\K\Desktop\New folder (4)\030610-21715-01.dmp    4    15    7600    
030610-23946-01.dmp    3/6/2010 12:56:48 PM        0x00000116    fffffa80`03be24e0    fffff880`0401c024    00000000`00000000    00000000`00000002    dxgkrnl.sys    dxgkrnl.sys+5cef8                    x64        C:\Users\K\Desktop\New folder (4)\030610-23946-01.dmp    4    15    7600    
030710-22807-01.dmp    3/7/2010 3:40:14 PM        0x00000116    fffffa80`065384e0    fffff880`04099024    00000000`00000000    00000000`00000002    dxgkrnl.sys    dxgkrnl.sys+5cef8                    x64        C:\Users\K\Desktop\New folder (4)\030710-22807-01.dmp    4    15    7600    
030710-24429-01.dmp    3/7/2010 4:36:10 PM        0x00000116    fffffa80`041314e0    fffff880`0416d024    00000000`00000000    00000000`00000002    dxgkrnl.sys    dxgkrnl.sys+5cef8                    x64        C:\Users\K\Desktop\New folder (4)\030710-24429-01.dmp    4    15    7600    
031510-30810-01.dmp    3/15/2010 7:19:36 PM        0x00000116    fffffa80`0380b4e0    fffff880`04042024    00000000`00000000    00000000`00000002    dxgkrnl.sys    dxgkrnl.sys+5cef8                    x64        C:\Users\K\Desktop\New folder (4)\031510-30810-01.dmp    4    15    7600    
031810-24523-01.dmp    3/18/2010 8:44:40 AM        0x00000116    fffffa80`03b64010    fffff880`04042024    00000000`00000000    00000000`00000002    dxgkrnl.sys    dxgkrnl.sys+5cef8                    x64        C:\Users\K\Desktop\New folder (4)\031810-24523-01.dmp    4    15    7600    
032010-21996-01.dmp    3/20/2010 2:27:16 PM        0x00000116    fffffa80`03ec0010    fffff880`041c6024    00000000`00000000    00000000`00000002    dxgkrnl.sys    dxgkrnl.sys+5cef8                    x64        C:\Users\K\Desktop\New folder (4)\032010-21996-01.dmp    4    15    7600    
032010-23634-01.dmp    3/20/2010 3:59:30 PM        0x00000116    fffffa80`055014e0    fffff880`0415f024    00000000`00000000    00000000`00000002    dxgkrnl.sys    dxgkrnl.sys+5cef8                    x64        C:\Users\K\Desktop\New folder (4)\032010-23634-01.dmp    4    15    7600    
032410-24648-01.dmp    3/24/2010 8:35:32 AM        0x00000116    fffffa80`0478e4e0    fffff880`03fbf024    00000000`00000000    00000000`00000002    dxgkrnl.sys    dxgkrnl.sys+5cef8                    x64        C:\Users\K\Desktop\New folder (4)\032410-24648-01.dmp    4    15    7600    
032810-23166-01.dmp    3/28/2010 8:24:04 PM        0x00000116    fffffa80`03ec74e0    fffff880`0404202c    00000000`00000000    00000000`00000002    dxgkrnl.sys    dxgkrnl.sys+5cef8                    x64        C:\Users\K\Desktop\New folder (4)\032810-23166-01.dmp    4    15    7600    
032810-23275-01.dmp    3/28/2010 5:59:28 PM        0x00000116    fffffa80`077284e0    fffff880`0401c02c    00000000`00000000    00000000`00000002    dxgkrnl.sys    dxgkrnl.sys+5cef8                    x64        C:\Users\K\Desktop\New folder (4)\032810-23275-01.dmp    4    15    7600    
040310-25521-01.dmp    4/3/2010 10:27:52 AM        0x00000116    fffffa80`08a444e0    fffff880`0416902c    00000000`00000000    00000000`00000002    dxgkrnl.sys    dxgkrnl.sys+5cef8                    x64        C:\Users\K\Desktop\New folder (4)\040310-25521-01.dmp    4    15    7600    
040410-24180-01.dmp    4/4/2010 3:17:32 PM        0x00000116    fffffa80`03f57010    fffff880`0401c02c    00000000`00000000    00000000`00000002    dxgkrnl.sys    dxgkrnl.sys+5cef8                    x64        C:\Users\K\Desktop\New folder (4)\040410-24180-01.dmp    4    15    7600
My System SpecsSystem Spec
.

04 Apr 2010   #4
Super Hadders

windows 7 64bit
 
 

Quote   Quote: Originally Posted by zigzag3143 View Post
Quote   Quote: Originally Posted by Super Hadders View Post
So I built my first computer about 1-1 1/2 months ago, it was all great for like the first week or two then I started getting "Display driver has stopped responding and has recovered" every few minutes whenever I installed any Amd driver for my graphics card. however lately I only seem to get a bsod here is the error:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA8003F57010
BCP2: FFFFF8800401C02C
BCP3: 0000000000000000
BCP4: 0000000000000002
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

I will also attach the dmp file below. AAAARGH!! I really need a fix for this I just hope it's not a hardware issue...... My Specs I think should be in sig, this is the first time I have used this forum. Anyway thanks in advance for any help i will really appreciate it!

PS

I think I may have attached all of the mini dump files.

All of these crashes were caused by dxgkrnl.sys which is the directx portion of your video driver. I would uninstall the current one completely and download and install a fresh copy.

Let us know if you need help

Ken



Code:
030310-23384-01.dmp    3/3/2010 10:18:10 PM        0x00000116    fffffa80`047d7010    fffff880`041b3024    00000000`00000000    00000000`00000002    dxgkrnl.sys    dxgkrnl.sys+5ccbc                    x64        C:\Users\K\Desktop\New folder (4)\030310-23384-01.dmp    4    15    7600    
030310-23914-01.dmp    3/3/2010 10:23:00 PM        0x00000116    fffffa80`03a674e0    fffff880`041b8024    00000000`00000000    00000000`00000002    dxgkrnl.sys    dxgkrnl.sys+5ccbc                    x64        C:\Users\K\Desktop\New folder (4)\030310-23914-01.dmp    4    15    7600    
030410-22791-01.dmp    3/4/2010 6:11:20 PM        0x00000116    fffffa80`03d42010    fffff880`042e8024    00000000`00000000    00000000`00000002    dxgkrnl.sys    dxgkrnl.sys+5ccbc                    x64        C:\Users\K\Desktop\New folder (4)\030410-22791-01.dmp    4    15    7600    
030610-21715-01.dmp    3/6/2010 2:19:44 PM        0x00000116    fffffa80`03b45010    fffff880`041b2024    00000000`00000000    00000000`00000002    dxgkrnl.sys    dxgkrnl.sys+5cef8                    x64        C:\Users\K\Desktop\New folder (4)\030610-21715-01.dmp    4    15    7600    
030610-23946-01.dmp    3/6/2010 12:56:48 PM        0x00000116    fffffa80`03be24e0    fffff880`0401c024    00000000`00000000    00000000`00000002    dxgkrnl.sys    dxgkrnl.sys+5cef8                    x64        C:\Users\K\Desktop\New folder (4)\030610-23946-01.dmp    4    15    7600    
030710-22807-01.dmp    3/7/2010 3:40:14 PM        0x00000116    fffffa80`065384e0    fffff880`04099024    00000000`00000000    00000000`00000002    dxgkrnl.sys    dxgkrnl.sys+5cef8                    x64        C:\Users\K\Desktop\New folder (4)\030710-22807-01.dmp    4    15    7600    
030710-24429-01.dmp    3/7/2010 4:36:10 PM        0x00000116    fffffa80`041314e0    fffff880`0416d024    00000000`00000000    00000000`00000002    dxgkrnl.sys    dxgkrnl.sys+5cef8                    x64        C:\Users\K\Desktop\New folder (4)\030710-24429-01.dmp    4    15    7600    
031510-30810-01.dmp    3/15/2010 7:19:36 PM        0x00000116    fffffa80`0380b4e0    fffff880`04042024    00000000`00000000    00000000`00000002    dxgkrnl.sys    dxgkrnl.sys+5cef8                    x64        C:\Users\K\Desktop\New folder (4)\031510-30810-01.dmp    4    15    7600    
031810-24523-01.dmp    3/18/2010 8:44:40 AM        0x00000116    fffffa80`03b64010    fffff880`04042024    00000000`00000000    00000000`00000002    dxgkrnl.sys    dxgkrnl.sys+5cef8                    x64        C:\Users\K\Desktop\New folder (4)\031810-24523-01.dmp    4    15    7600    
032010-21996-01.dmp    3/20/2010 2:27:16 PM        0x00000116    fffffa80`03ec0010    fffff880`041c6024    00000000`00000000    00000000`00000002    dxgkrnl.sys    dxgkrnl.sys+5cef8                    x64        C:\Users\K\Desktop\New folder (4)\032010-21996-01.dmp    4    15    7600    
032010-23634-01.dmp    3/20/2010 3:59:30 PM        0x00000116    fffffa80`055014e0    fffff880`0415f024    00000000`00000000    00000000`00000002    dxgkrnl.sys    dxgkrnl.sys+5cef8                    x64        C:\Users\K\Desktop\New folder (4)\032010-23634-01.dmp    4    15    7600    
032410-24648-01.dmp    3/24/2010 8:35:32 AM        0x00000116    fffffa80`0478e4e0    fffff880`03fbf024    00000000`00000000    00000000`00000002    dxgkrnl.sys    dxgkrnl.sys+5cef8                    x64        C:\Users\K\Desktop\New folder (4)\032410-24648-01.dmp    4    15    7600    
032810-23166-01.dmp    3/28/2010 8:24:04 PM        0x00000116    fffffa80`03ec74e0    fffff880`0404202c    00000000`00000000    00000000`00000002    dxgkrnl.sys    dxgkrnl.sys+5cef8                    x64        C:\Users\K\Desktop\New folder (4)\032810-23166-01.dmp    4    15    7600    
032810-23275-01.dmp    3/28/2010 5:59:28 PM        0x00000116    fffffa80`077284e0    fffff880`0401c02c    00000000`00000000    00000000`00000002    dxgkrnl.sys    dxgkrnl.sys+5cef8                    x64        C:\Users\K\Desktop\New folder (4)\032810-23275-01.dmp    4    15    7600    
040310-25521-01.dmp    4/3/2010 10:27:52 AM        0x00000116    fffffa80`08a444e0    fffff880`0416902c    00000000`00000000    00000000`00000002    dxgkrnl.sys    dxgkrnl.sys+5cef8                    x64        C:\Users\K\Desktop\New folder (4)\040310-25521-01.dmp    4    15    7600    
040410-24180-01.dmp    4/4/2010 3:17:32 PM        0x00000116    fffffa80`03f57010    fffff880`0401c02c    00000000`00000000    00000000`00000002    dxgkrnl.sys    dxgkrnl.sys+5cef8                    x64        C:\Users\K\Desktop\New folder (4)\040410-24180-01.dmp    4    15    7600
I know this is going to sound stupid but how do I unintsall Directx?
My System SpecsSystem Spec
04 Apr 2010   #5
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Super Hadders View Post
Quote   Quote: Originally Posted by zigzag3143 View Post
Quote   Quote: Originally Posted by Super Hadders View Post
So I built my first computer about 1-1 1/2 months ago, it was all great for like the first week or two then I started getting "Display driver has stopped responding and has recovered" every few minutes whenever I installed any Amd driver for my graphics card. however lately I only seem to get a bsod here is the error:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA8003F57010
BCP2: FFFFF8800401C02C
BCP3: 0000000000000000
BCP4: 0000000000000002
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

I will also attach the dmp file below. AAAARGH!! I really need a fix for this I just hope it's not a hardware issue...... My Specs I think should be in sig, this is the first time I have used this forum. Anyway thanks in advance for any help i will really appreciate it!

PS

I think I may have attached all of the mini dump files.

All of these crashes were caused by dxgkrnl.sys which is the directx portion of your video driver. I would uninstall the current one completely and download and install a fresh copy.

Let us know if you need help

Ken



Code:
030310-23384-01.dmp    3/3/2010 10:18:10 PM        0x00000116    fffffa80`047d7010    fffff880`041b3024    00000000`00000000    00000000`00000002    dxgkrnl.sys    dxgkrnl.sys+5ccbc                    x64        C:\Users\K\Desktop\New folder (4)\030310-23384-01.dmp    4    15    7600    
030310-23914-01.dmp    3/3/2010 10:23:00 PM        0x00000116    fffffa80`03a674e0    fffff880`041b8024    00000000`00000000    00000000`00000002    dxgkrnl.sys    dxgkrnl.sys+5ccbc                    x64        C:\Users\K\Desktop\New folder (4)\030310-23914-01.dmp    4    15    7600    
030410-22791-01.dmp    3/4/2010 6:11:20 PM        0x00000116    fffffa80`03d42010    fffff880`042e8024    00000000`00000000    00000000`00000002    dxgkrnl.sys    dxgkrnl.sys+5ccbc                    x64        C:\Users\K\Desktop\New folder (4)\030410-22791-01.dmp    4    15    7600    
030610-21715-01.dmp    3/6/2010 2:19:44 PM        0x00000116    fffffa80`03b45010    fffff880`041b2024    00000000`00000000    00000000`00000002    dxgkrnl.sys    dxgkrnl.sys+5cef8                    x64        C:\Users\K\Desktop\New folder (4)\030610-21715-01.dmp    4    15    7600    
030610-23946-01.dmp    3/6/2010 12:56:48 PM        0x00000116    fffffa80`03be24e0    fffff880`0401c024    00000000`00000000    00000000`00000002    dxgkrnl.sys    dxgkrnl.sys+5cef8                    x64        C:\Users\K\Desktop\New folder (4)\030610-23946-01.dmp    4    15    7600    
030710-22807-01.dmp    3/7/2010 3:40:14 PM        0x00000116    fffffa80`065384e0    fffff880`04099024    00000000`00000000    00000000`00000002    dxgkrnl.sys    dxgkrnl.sys+5cef8                    x64        C:\Users\K\Desktop\New folder (4)\030710-22807-01.dmp    4    15    7600    
030710-24429-01.dmp    3/7/2010 4:36:10 PM        0x00000116    fffffa80`041314e0    fffff880`0416d024    00000000`00000000    00000000`00000002    dxgkrnl.sys    dxgkrnl.sys+5cef8                    x64        C:\Users\K\Desktop\New folder (4)\030710-24429-01.dmp    4    15    7600    
031510-30810-01.dmp    3/15/2010 7:19:36 PM        0x00000116    fffffa80`0380b4e0    fffff880`04042024    00000000`00000000    00000000`00000002    dxgkrnl.sys    dxgkrnl.sys+5cef8                    x64        C:\Users\K\Desktop\New folder (4)\031510-30810-01.dmp    4    15    7600    
031810-24523-01.dmp    3/18/2010 8:44:40 AM        0x00000116    fffffa80`03b64010    fffff880`04042024    00000000`00000000    00000000`00000002    dxgkrnl.sys    dxgkrnl.sys+5cef8                    x64        C:\Users\K\Desktop\New folder (4)\031810-24523-01.dmp    4    15    7600    
032010-21996-01.dmp    3/20/2010 2:27:16 PM        0x00000116    fffffa80`03ec0010    fffff880`041c6024    00000000`00000000    00000000`00000002    dxgkrnl.sys    dxgkrnl.sys+5cef8                    x64        C:\Users\K\Desktop\New folder (4)\032010-21996-01.dmp    4    15    7600    
032010-23634-01.dmp    3/20/2010 3:59:30 PM        0x00000116    fffffa80`055014e0    fffff880`0415f024    00000000`00000000    00000000`00000002    dxgkrnl.sys    dxgkrnl.sys+5cef8                    x64        C:\Users\K\Desktop\New folder (4)\032010-23634-01.dmp    4    15    7600    
032410-24648-01.dmp    3/24/2010 8:35:32 AM        0x00000116    fffffa80`0478e4e0    fffff880`03fbf024    00000000`00000000    00000000`00000002    dxgkrnl.sys    dxgkrnl.sys+5cef8                    x64        C:\Users\K\Desktop\New folder (4)\032410-24648-01.dmp    4    15    7600    
032810-23166-01.dmp    3/28/2010 8:24:04 PM        0x00000116    fffffa80`03ec74e0    fffff880`0404202c    00000000`00000000    00000000`00000002    dxgkrnl.sys    dxgkrnl.sys+5cef8                    x64        C:\Users\K\Desktop\New folder (4)\032810-23166-01.dmp    4    15    7600    
032810-23275-01.dmp    3/28/2010 5:59:28 PM        0x00000116    fffffa80`077284e0    fffff880`0401c02c    00000000`00000000    00000000`00000002    dxgkrnl.sys    dxgkrnl.sys+5cef8                    x64        C:\Users\K\Desktop\New folder (4)\032810-23275-01.dmp    4    15    7600    
040310-25521-01.dmp    4/3/2010 10:27:52 AM        0x00000116    fffffa80`08a444e0    fffff880`0416902c    00000000`00000000    00000000`00000002    dxgkrnl.sys    dxgkrnl.sys+5cef8                    x64        C:\Users\K\Desktop\New folder (4)\040310-25521-01.dmp    4    15    7600    
040410-24180-01.dmp    4/4/2010 3:17:32 PM        0x00000116    fffffa80`03f57010    fffff880`0401c02c    00000000`00000000    00000000`00000002    dxgkrnl.sys    dxgkrnl.sys+5cef8                    x64        C:\Users\K\Desktop\New folder (4)\040410-24180-01.dmp    4    15    7600
I know this is going to sound stupid but how do I unintsall Directx?
My bad sorry. Just completely uninstall your video driver and re-install a fresh copy

Ken
My System SpecsSystem Spec
04 Apr 2010   #6
Super Hadders

windows 7 64bit
 
 

Nope just tried that and still got the error this is driving me crazy!!!!!!!!!!!
My System SpecsSystem Spec
04 Apr 2010   #7
pebbly

win 7 ultimate32bit, Win8.1pro wmc 32bit
 
 

are you using the latest catylist drivers for your card ? ATI Catalyst 10.3 Windows 7 | Vista (32-bit) download from Guru3D.com uninstall the old drivers and try these
My System SpecsSystem Spec
04 Apr 2010   #8
Super Hadders

windows 7 64bit
 
 

Quote   Quote: Originally Posted by pebbly View Post
are you using the latest catylist drivers for your card ? ATI Catalyst 10.3 Windows 7 | Vista (32-bit) download from Guru3D.com uninstall the old drivers and try these
yeah i am using the 10.3 catalyst drivers....
My System SpecsSystem Spec
04 Apr 2010   #9
Super Hadders

windows 7 64bit
 
 

wait a second when i installed the display driver from amd it says in the log that it is version 8.712 not 10.3???? can anyone explain?????????? here's a link file:///C:/Program%20Files/ATI/CIM/Reports/Report.xml
My System SpecsSystem Spec
04 Apr 2010   #10
pebbly

win 7 ultimate32bit, Win8.1pro wmc 32bit
 
 

i would suggest you uninstall the drivers (they may have been a corrupted download) run ccleaner then redownload from a diferent site to where you got the old drivers and reinstall
My System SpecsSystem Spec
Reply

 Display BSOD!!! Need HELP!!




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