A problem with your video hardware caused Windows to stop working corr


  1. Posts : 1
    windows 7
       #1

    A problem with your video hardware caused Windows to stop working corr


    Hi !

    I have a new laptop (Asus K52JK ASUSTeK Computer Inc. - Notebooks - K52JK ) and I have installed Windows 7 ultimate.
    the problem is that it freezes for some seconds, then it resumes and displays the following message: There was a problem with the video card but it was solved correctly. (or something like that). and it keeps going on as if nothing had happened.

    The events manager says:
    A problem with your video hardware caused Windows to stop working correctly.

    I tried installing the drivers that came with the computer
    I have tried updating the drivers to the latest from ATI webpage.
    I have reinstalled windows and the drivers for the ATI 5000 series.
    I have reinstalled windows and the drivers for the ATI 4000 series.
    I have tried all that with Windows ultimate 64 bit and then x86 too.

    And it keeps doing it.
    Itīs completely random. It happened while using InDesing or while running a game or just using explorer. I have played Call of duty modern warefare 2 for more than an hour and it didnīt happen at all. another day I started the game and it happened twice in the menu screen (without even starting a game).
    It also gives me some random red pixels anywhere on the screen, if you move the cursor it disapears, itīs completely odd.

    I donīt know what else to do.

    Also, I canīt install win XP cos it gives me an error during installation and I donīt know why.

    I have attached the 3 temporal dump files in case it may help.

    A friend of mine has the same computer. I have installed the same windows and the same drivers and she told me that it never happened to her.
    Do you think it may be hardware ?

    Do you have any idea of what else can I do ?

    Thanks a lot, and thanks for your time.
      My Computer


  2. Posts : 5,642
    Windows 10 Pro (x64)
       #2

    You should probably bring it to the attention of Asus. It is possible the hardware is faulty.
      My Computer


 

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