black screen at loading windows 7 64bit in normal mode

Hi guys,
i've got a problem thats driving me mad. i got my new system in the mail and was stoked to be playing new games on maximum settings untill i got a blank screen while loading windows on the 3rd day of owning it. Sometimes the screen will even turn off after i've entered my password and pressed enter. or even go a blueish green colour with no text or mouse cursor.

i did a little trouble shooting and think i've narrowed it down to the graphics card which is a xfx radeon hd 5850 xxx edition. which was abit of a shock because it's only been used for about 3 days... it will display fine on safe mode.

i can load all safe modes with no problems, then i disable the video device and can log into windows normal mode, i've got the latest driviers installed and tried unistalling them and installing the ones that came with the card to no avail..

i tried the windows repair but i think all it did was a system restore which didnt fix anything either..

any ideas on how i can pin point the problem so that i've got my homework done for when i talk to the manufacturer?

Bigdannoz said:

Hi guys,
i've got a problem thats driving me mad. i got my new system in the mail and was stoked to be playing new games on maximum settings untill i got a blank screen while loading windows on the 3rd day of owning it. Sometimes the screen will even turn off after i've entered my password and pressed enter. or even go a blueish green colour with no text or mouse cursor.

i did a little trouble shooting and think i've narrowed it down to the graphics card which is a xfx radeon hd 5850 xxx edition. which was abit of a shock because it's only been used for about 3 days... it will display fine on safe mode.

i can load all safe modes with no problems, then i disable the video device and can log into windows normal mode, i've got the latest driviers installed and tried unistalling them and installing the ones that came with the card to no avail..

i tried the windows repair but i think all it did was a system restore which didnt fix anything either..

any ideas on how i can pin point the problem so that i've got my homework done for when i talk to the manufacturer?

Probably the video driver. Have you gone to the mfr site for the newest video driver?

of coarse. i made sure that i have the very latest drivers from the xfx support site.

i've done a fresh install of windows 7 and that fixed it for awhile. installed all the drivers and all was well.

then i installed battlefield bad company 2, while i was doing this windows installed an update and when i started up bfbc2 the screen went black but still had signal. then my gpu fan went up to full speed and i had to reset the system a minute later...

You are fortunate in that you have already narrowed the cause down to the installation of the game. Now you just have to figure out what is being changed and what that change is doing.

Open Windows Update and select "View Update History" and see if it lists what it is that it is installing.

Also could check your DirectX info to see if the game is re-installing that.