ATI Mobility HD3470 problem after standby

webmar · 11 May 2010

After standby sometimes on my Toshiba laptop can't load windows 7.
After a few seconds I see blue scren with error and system restart.
I use driver from toshiba site

In action center error is:

Code:

Description
A problem with your video hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name:	LiveKernelEvent
OS Version:	6.1.7600.2.0.0.256.1
Locale ID:	9242

Files that help describe the problem
WD-20100511-0906.dmp
sysdata.xml
WERInternalMetadata.xml

Extra information about the problem
BCCode:	117
BCP1:	85E7C2B8
BCP2:	92A49B86
BCP3:	00000000
BCP4:	00000000
OS Version:	6_1_7600
Service Pack:	0_0
Product:	256_1

What is the problem and how to solve this?
Thanks.

Sory for bad english

dw96 · 11 May 2010

Hi and welcome to SevenForums.
Before trying something more advanced, try updating the drivers of your graphics card from HERE.
Let us know the outcome

webmar · 11 May 2010

Thanks :)
I downloaded and installed latest diver from Toshiba site. Bios is latest. I am reinstalled display driver several times but I still have problems after standby. I have dual boot with Vista and have similar problem. How to know maybe is hardware problem?

dw96 · 11 May 2010

Can you upload a minidump file that the BSOD creates? Thanks.

webmar · 11 May 2010

dw96 said:

Can you upload a minidump file that the BSOD creates? Thanks.

Do you mean this three files:

Code:

WD-20100511-0906.dmp
sysdata.xml
WERInternalMetadata.xml

dw96 · 12 May 2010

webmar said:

dw96 said:

Can you upload a minidump file that the BSOD creates? Thanks.

Do you mean this three files:

Code:

WD-20100511-0906.dmp
sysdata.xml
WERInternalMetadata.xml

Yes, those will help.

webmar · 12 May 2010

This is uploads.

dw96 · 12 May 2010

You should have set the dump file to a minidump (64K), but nevermind. I'm guessing that there is somekind of problem with some of the basic services required to run windows normally.

A few more questions:

What is the exact laptop model and did it come with Windows 7 preinstalled? If it did and it still has warranty, you can contact Toshiba for for customer support.

If you yourself installed Windows 7, though, you should try a repair via the install DVD.

webmar · 12 May 2010

Model is toshiba A300 series. I have vista preinstaled(OEM) and I installed later Win7. Dual boot.
I have warranty but if I send laptop to service i must wait 1 mounth. On Vista is similar problem with graphic, doubt is hardware problem :-(

dw96 · 13 May 2010

Seems like it... If you ARE having graphic problems with Vista and you also have this crash, then undoubtedly the problem is in the hardware. Sometimes GPU problems may be caused by a huge amount of dust blocking the fan of the graphics card, but I guess it can't be that bad. Since that laptop has a warranty I assume you'd rather wait 1 month for it, rather then opening it yourself and losing the warranty.
Really sorry I couldn't help here...