New
#1
Acer Aspire 8935G 904G50Bn
This is my first post so hope I am not breaking any rules! This will be of interest to UK owners of this laptop. In June I bought above laptop as it was on offer for £600. First of all I had to return it for replacement because the Blu-ray didn't work, and I found out it was a common problem. Then I had to return the 2nd laptop because there was a fault with the ATI Radeon HD4670, and I found from this forum that it was a common problem. I did try to fix the problem myself first. Now the retailer says that they will not be replacing it again as 'it's the best solution for the company'. Being an IT support person myself I got quite friendly with the senior engineer from the company and he told me that there were 'quite a few' laptops that were returned with the same ATI problem.
Also, I paid extra to have Windows 7 64-bit installed and I also bought an extended Acer 2 year warranty. However, the retailer made a mistake when I 'phoned once and put me through to Acer Tech Support. They were useless anyway because when I told them about the graphics problem (and I gave them all the details from the error and diagnostic logs), they told me it was a software problem and to re-install Windows 7! But I also found out that the extended warranty was useless. Apparently, because the laptop originally was pre-installed with Windows Vista and, even though Windows 7 was installed as part of the purchase, it's not covered. If any UK owners have paid extra for W7 32 or 64 bit and then taken out an extended warranty, beware, W7 is not covered on the warranty, only Vista.
So, I'm wondering if there are any other 8935G Quad Core owners out there who have had the same Blu-ray or ATI problem as me, and whether it is being sold at half price because Acer know the processor/graphics combination is faulty.