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Windows 7: Unknown Device with Card Reader

22 Aug 2010   #1

Win7 32Bit
Unknown Device with Card Reader

Specs are :

MCP6P M2+ Motherboard
AMD Athlon 64 X2 5600+

I used to have Win7 32bit in pc with everything working as normal..until I upgraded to 64bit
I have a Pluscom card reader installed : 3.5" Slot All-in-one 1 Internal Card Reader SD USB HUB on eBay (end time 02-Sep-10 14:51:30 BST)

Which all I get now is Unknown Device in Device Manager.
Its connected by USB Ports on Motherboard and yes tried swapping them around.
I have 3 (USB1-3) on the mobo...1 is for the card reader and the other for front audio..usb etc...
Also tried tried removing the front panel usb from board ..nothing!

This is what I have tried so far...

Tried AMD AwayMode for download...didnt work!
Uninstalled from Device Manager and reboot machine...didnt work!
Disabled and Enabled on restart...didnt work!
Tried the hotfix from Microsoft..system says its already installed!
Tried the Ricoh drivers for there card readers....didnt work!

How come it doesnt see it as it was working ok with the 32Bit

Properties with Unknown Device (what I could get anyway) :

Device class guid : {36fc9e60-c465-11cf-8056-444553540000}
Driver key : {36fc9e60-c465-11cf-8056-444553540000}\0009
Location Information : Port_#0010.Hub_#0001
DevNote Status : 01806400
Driver Node Strong Name : usb.inf:Generic.Section.NTamd64:BADDEVICE.Dev:6.1.7600.16445:usb\unknown

Driver assembly Version : 6.1.7600.16445

Any help would be appreciated.

My System SpecsSystem Spec
22 Aug 2010   #2
Microsoft MVP

Win 7 Ultimate x64

May take installing the Nvidia chipset driver,


to get it to be detected. Don't need to install the Physx driver or the Network Management Tools (the Away Mode driver isn't needed either), and the RAIDTOOL isn't needed unless running RAID (and even them it isn't really needed).
My System SpecsSystem Spec
22 Aug 2010   #3

Win7 32Bit

Will try the download and let you know in a sec...
Installed only gave me options to do :
Away Mode

.....still nothing!
My System SpecsSystem Spec

22 Aug 2010   #4
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8

Looks to me that there is no device driver for 64bit Win7 - one of the inconveniences of 64bit. You can run the Win7 Upgrade Advisor to check that: Free Download PC Upgrade Advisor Windows 7 Hardware Programs Issues
My System SpecsSystem Spec
22 Aug 2010   #5

Win7 x64 Ultimate SP1

It could be that it just won't work with 64bit
My System SpecsSystem Spec
22 Aug 2010   #6
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8

Quote   Quote: Originally Posted by ken9122 View Post
It could be that it just won't work with 64bit
The only reason I could think of was a missing driver. It did work with 32bit on the same system.
My System SpecsSystem Spec
22 Aug 2010   #7

Win7 32Bit

Tried the Advisor with no luck...
My System SpecsSystem Spec
30 Aug 2010   #8

Win7 32Bit

Still nothing!
My System SpecsSystem Spec
30 Aug 2010   #9
Windows Sniper

Windows 8.1

Have you tried forcing the Windows to accept the Driver in the properties window for the device?
i know its a bad move sometimes but i had to do it a couple times and my computer has had no trouble using Firewire or Card reader since...

Another way is lookin to see if there is a driver for Vista x64 for your card reader, since vista and Win 7 run from the same engines all the vista drivers work.

Let us know if either of these ways work for you...
My System SpecsSystem Spec
30 Aug 2010   #10

Win7 32Bit

As the card reader didnt come with a driver and tried to get a hold of one is like gold dust, until... I found this ...
The only driver I could find for the device : AU6370 PLUSCOM
Installed as it states and then I get a Code 10

Got the AU6370 from the chip when I opened the card reader up.
File also includes Low Level Format (whatever that does)??? basically still nothing, how do you mean force the driver?
My System SpecsSystem Spec

 Unknown Device with Card Reader

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