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Windows 7: Microsoft wireless mouse 5000

05 Sep 2011   #11
Layback Bear

Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64

My updates were supplied through Windows updates. I use the same mouse and keyboard you do on Windows 7 Home Premium SP1 64 bit. I don't have any problems. Note: If the light on your mouse and or your keyboard are on replace the batteries.

My System SpecsSystem Spec
12 Sep 2011   #12

Windows 7 32 bit

I'm not sure what to make of your reply. When I run the file on my laptop, I get the following Microsoft Intellipoint message:
"Setup cannot continue because this software version is not supported on 64-bit operating systems. For system requirements and compatibility listings, refer to the product packaging".
The software doesn't install at all...?
My System SpecsSystem Spec
12 Sep 2011   #13

Windows 7 Ultimate SP1 64-Bit

Did you choose the correct region from the drop-down list as well?

Also, check the packaging to see if the mouse is genuine Microsoft hardware.

As mentioned by Layback Bear you may need new batteries. In addition, it might want cleaning too.
My System SpecsSystem Spec

19 Sep 2011   #14

Windows 7 64-bit

I had to reinstall my (back to "out of box" Windows 7 64-bit) operating system because of a virus that virus programs couldn't permanently eliminate. After I reinstalled my Windows 7 Desktop 3000 Keyboard software for the Microsoft Wireless Keyboard 3000 v2.0 and Microsoft Wireless Mouse 5000 from the included cd, I can access the Keyboard 3000 Properties by double clicking on its shortcut but I am having problems with the mouse. When I double click on its shortcut I get the User Account Control dialog box asking me if I want to let Microsoft make changes my computer. When I click yes, the dialog goes away and nothing happens; the Mouse 5000 Properties doesn't open.

Bear in mind:

1. Double clicking on the KB shortcut takes me directly to its Properties dialog w/o going through the User Account Control for permission.

2. My User Account Control Setting is set at 'Don't notify me when I make changes to Windows settings.'

I've uninstalled and reinstalled the mouse multiple times, always ending up with what I have described above. Incidentally, when I right click on Microsoft IntelliPoint 7.1, it says 'change' not 'uninstall'. The version is 7.10.344.0

What can I do to correct this problem and access the Mouse Properties?

I have applied all of the Microsoft updates to my laptop, over 100 of them!

Additional info:

I asked windows to troubleshoot my mouse problem and it came back with 'Incompatible Application Detected' Holding the mouse over this msg displays the program in question as dbLaunch.exe

Found the problem: I checked the properties of dbLaunch.exe in the mouse directory and it had the box checked for running the program as the administrator. I unchecked this box and it now works as it should. Sorry about all of this.

My System SpecsSystem Spec
19 Sep 2011   #15
Layback Bear

Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64

I wonder how that got checked. Thanks for getting back to us with the solution.
My System SpecsSystem Spec

 Microsoft wireless mouse 5000

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