Keypad mulfuntion-miss-match

Jimmys83 · 24 Oct 2010

TVeblen said:

You now have 2 issues: 1- need a driver for the Media Reader, 2- keyboard.

For #1: from the evidence you have given us those unknown devices are definitely the Media Card Reader and the problem is the driver is not installing correctly.

On the HP website, what version of Windows does it say the driver is compatible with?

When you install the driver package, are you executing the exe in Compatibility Mode?
Compatibility Mode

For #2: your numeric keypad problem could be similar or related = you need to install the keyboard or touchpad driver in compatibility mode. You may need to run ALL of the laptop's driver installations in Compatibility Mode.
Or you need to install or uninstall the "Hotkey" program/driver if there is one.

If the keyboard works fine in XP Pro but not in W7 that would further indicate a driver compatibility issue.

If you do due diligence and check all of this carefully and still have a problem then that can only lead to one last possibility: defective keyboard and/or laptop.

1) The HP website does not say something about compatibility mode but if i go to the properties of the driver with right click then i can see that it is compatible with Windows XP SP2 as it can be seen from the below attachment.
HP EliteBook 8730w Mobile Workstation - Ricoh Media Card Reader Driver - HP Business Support Center

2) The touchpad driver installed with Windows XP SP3 compatibility since this is the default settings as it can be seen from the attachment. All the drivers were installed in their default settings.
I didn't found any hotkey in HP website.

HP EliteBook 8730w Mobile Workstation - Download drivers and software - HP Business Support Center

The keyboard was working fine in Windows XP SP3 and also as i remember it was working fine in Windows 7 too until few days ago.

Can i do something else or should i take the laptop to HP service?

TVeblen · 24 Oct 2010

OK. Good information.

The Ricoh Card Reader Driver is compatible with all versions of Windows 7. You would not need to install this driver package in any compatibility mode. Just run the exe as is.

Regarding compatibility mode, in the window you show in your screenshot, that does not mean that the driver is already in XP mode. The default option is always XP mode. You manually choose your preferred OS mode to run a program in from the drop down box.

But that does not apply in your case. Your drivers from HP are good for W7. So forget compatibility mode for now.

On the second HP link you posted, go there and scroll down to the section for "Driver - Keyboard, Mouse and Input Devices". In that section there is a "HP Quicklaunch Buttons" driver. That is the equivalent to a "Hotkey" driver.
Have you installed that yet?

You also want to be running the most current version of the touchpad driver (actually, all the drivers). The one at the top: version 15.0.24.

It is best practice to uninstall any previous driver before installing a newer one. Do not rely on the driver package to overwrite the old one if you want to avoid any strange problems.

If the keyboard was working fine until recently then you want to look for any software changes since the behavior started, particularly any Windows Updates.

If you can't get the issue resolved through these procedures then yes, you probably need someone who can physically look at your system to help.

TVeblen · 24 Oct 2010

Did you see this?
HP EliteBook 8730w Mobile Workstation*-* Essential System Updates for Microsoft Windows 7 - HP Business Support Center
Did you install it?

Bingo: "Adds the fix from Microsoft Knowledge Base Article 975741, "Some function keys or keyboard shortcuts do not work correctly on a computer that is running Windows 7.""

Jimmys83 · 25 Oct 2010

Hi,

HP Quicklaunch Buttons already installed as the touchpad latest version. All drivers were installed after a clean installation of Windows 7.
I just installed the Essential system updates but unfortunately no change has been noticed. The problems are still here.

LiquidSnak · 25 Oct 2010

I should clarify. Yes, there is not a "driver" for the keyboard, but there is a program that makes it run, which is what I suspect is creating these problems, unless it is indeed hardware. Let me spend a few hours doing google-fu on this issue.

Jimmys83 · 25 Oct 2010

LiquidSnak, i will wait for you feedback.
Thanks in advance.

LiquidSnak · 25 Oct 2010

HP EliteBook 8730w Mobile Workstation*-* HP Quick Launch Buttons (Keyboard, Mouse and Input Devices)- HP Business Support Center

HP EliteBook 8730w Mobile Workstation*-* NVIDIA Graphics Driver for Microsoft Windows 7 - HP Business Support Center

These are the two things that I can find that are known to directly cause keyboard issues if they are not the windows7 ready drivers. THe links above are for windows 7. Can you download and run both driver updates?

Jimmys83 · 25 Oct 2010

LiquidSnak why should i install these old version of drivers since there are new versions for both drivers?

LiquidSnak · 25 Oct 2010

These are just the ones I found that fix problems associated with the keyboard. Sometimes the newest is not the best

Jimmys83 · 25 Oct 2010

1)After installing the Essential System Updates from Hp the Ricoh media card reader problem solved since windows recognized the drivers.

2)I uninstalled the previous drivers for the graphic card and for the quick launch buttons. Restart and then install the recommended drivers by LiquidSnak.

Unfortunately, no change has been noticed. The problem with the keyboard is still here.