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Windows 7: Webcam 20013 help!!

25 Oct 2010   #1
feba

Windows Vista Home Premium
 
 
Webcam 20013 help!!

Hi
I have dell laptop with windows vista home premium.
system type; 32-bit operating system
processor; intel(R) Core(TM)2 Duo CPU T5750 @ 2.00GHz 2.00GHz
My webcam dont work!!!
when ever I go on the webcam it says 'No support camera detected. Please plug in to continue... (below)
Webcam 20013 help!!-.jpg

and when I go on MSN webcam it only shows up with video call it used to be just normal webcam and video call. Also the webcam doesnt work on MSN either it says 'no camera device available'
Webcam 20013 help!!-.jpg

then after i close all the other programs above it will come up like this on msn
Webcam 20013 help!!-.-.jpg

I really dont know whats wrong with my webcam I would really appreciate it if some helped me!
thank you!!
P.S I dont know much about computers...not that much anyway




My System SpecsSystem Spec
.
25 Oct 2010   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by feba View Post
Hi
I have dell laptop with windows vista home premium.
system type; 32-bit operating system
processor; intel(R) Core(TM)2 Duo CPU T5750 @ 2.00GHz 2.00GHz
My webcam dont work!!!
when ever I go on the webcam it says 'No support camera detected. Please plug in to continue... (below)
Attachment 107676

and when I go on MSN webcam it only shows up with video call it used to be just normal webcam and video call. Also the webcam doesnt work on MSN either it says 'no camera device available'
Attachment 107680

then after i close all the other programs above it will come up like this on msn
Attachment 107683

I really dont know whats wrong with my webcam I would really appreciate it if some helped me!
thank you!!
P.S I dont know much about computers...not that much anyway

Re-install the driver from the mfr
My System SpecsSystem Spec
25 Oct 2010   #3
feba

Windows Vista Home Premium
 
 

where do I find that?
My System SpecsSystem Spec
.

25 Oct 2010   #4
feba

Windows Vista Home Premium
 
 

oh and what do you mean by mfr?
My System SpecsSystem Spec
25 Oct 2010   #5
bassfisher6522

Windows 7 Ultimate 64 bit
 
 

What make and model webcam exactly do you have? I'll try and find driver and link for you.
My System SpecsSystem Spec
27 Oct 2010   #6
feba

Windows Vista Home Premium
 
 

really? yay thanks!!
its a built in dell web cam the details;
Webcam 20013 help!!-.-.jpg
the webcam details;
Webcam 20013 help!!-.jpg

hope it helps!


My System SpecsSystem Spec
28 Oct 2010   #7
bassfisher6522

Windows 7 Ultimate 64 bit
 
 

I see it's a built in webcam, so now I will need the exact make and model of the Dell laptop and service ID #. This can be found on the bottom of the laptop.
My System SpecsSystem Spec
01 Nov 2010   #8
feba

Windows Vista Home Premium
 
 

Dell Model: Inspiron 1525
Dell Model Number: 1525-2682

hope it helps!
My System SpecsSystem Spec
02 Nov 2010   #9
bassfisher6522

Windows 7 Ultimate 64 bit
 
 

Here you go......

http://support.dell.com/support/downloads/driverslist.aspx?c=us&cs=19&l=en&s=dhs&ServiceTag=&SystemID=INS_PNT_PM_1525&os=WLH&osl=en&catid=&imp id=

Look in Applications (11) and it should be the the second one in the list, called "Creative Labs - Applications: applies to: Dell Webcam Manager". Download it and install it.

To see only updated drivers for your laptop you need your service Tag ID....then you can see all software, drivers for just that computer....again it's on the bottom of your computer next to model number. It will say "Service Tag", followed by a number.
My System SpecsSystem Spec
Reply

 Webcam 20013 help!!




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