Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Help! Pls on Bluetooth issues with win 7 home

02 Nov 2010   #1

windows 7 home premium 64bit
Help! Pls on Bluetooth issues with win 7 home

Hi all,

I have the ACER aspire 4820T that comes with bluetooth inbuilt. I have the Microsoft bluetooth mouse 5000. I have al;ways been using it with no problems. Suddenly it stopped working.

As usual, I thought I can just re-installing it by using the pairing function under the bluetooth panel "Add a device". Best part is the wizard just keeps going and never stops. My mouse is already in pairing mode.

Next check under devices/printers and believe it or not, it appears as indicated. However under the bluetooth control panel (Show Bluetooth devices), no mouse. In the devices & printers panel, the mouse shows up.

I cannot use the mouse or do a manual installation.

I have also tried to upgrade the drivers for the bluetooth and still not working. Tried the mouse with another computer and no problem. Can anybody advise how to do a reset of the bluetooth module or settings?

Short of a complete reinstallation of win 7 (which I hope to avoid just for one mouse), I have run out of ideas.

Hope somebody can render any insight as to how to resolve the issue.

Thanks for reading.

My System SpecsSystem Spec
02 Nov 2010   #2

Windows 8, Ubuntu 12.04 64bit, Pear Linux Triple Boot

Have you tried this yet?

Troubleshoot problems with Bluetooth enabled devices

Might help a bit

My System SpecsSystem Spec
02 Nov 2010   #3

windows 7 home premium 64bit

Hi Geeve,

Tried it already, no luck. The wizard said no problems found.
My System SpecsSystem Spec

03 Nov 2010   #4

Windows 8, Ubuntu 12.04 64bit, Pear Linux Triple Boot

Have you tried looking in the services.msc under Blutooth support service?


Here are the steps for you or anyone else who may have this problem:

1) Remove the mouse from the devices, so you can start fresh
2) Under the search in the start button typr in "services.msc " no quotes and select services in the left colum
2) Go through the list that appears till find Bluetooth Support Service and give it a double click
3) Make sure it is set to Automatic, then click the Log tab
4) Choose this account
5) Delete both passwords shown and leave them blank
6) Press o.k. and tell it to restart the service
7) pair the device again

That should get you working, If not we will try something else. I cannot take credit for this, I found it while searching for others with the same problem. I also can't remember who to credit for it
My System SpecsSystem Spec

 Help! Pls on Bluetooth issues with win 7 home

Thread Tools

Similar help and support threads
Thread Forum
Bluetooth headphones issues in Windows 7
So I have had this issue randomly after not using the Bluetooth headphones for a while. I could simply connect it the normal way and everything will connect and all that no issues at all. When I try to work with my music program, my sound has NO BASS. The sound is clear other than that. The...
Sound & Audio
HP G62 Bluetooth issues
Hi everyone, I recently installed windows 7 home premium on my HP G62 notebook PC. When I click on the start menu it shows bluetooth file transfer. When I click that it does says send and receive file but never scans. I tried installing drivers from the HP website. But it does not show on device...
Bluetooth issues - Bold 9700
I'm new to windows 7 but i learn quick. I was great with vista and even better with xp... needing some help guys! I have a blackberry bold 9700, and I have a generic CSR bluetooth adapter for my laptop. It installed just fine, I have the bluetooth icon in the taskbar now, and I can find and...
Hardware & Devices
Bluetooth issues
Hi guys. I'm having a problem with my bluetooth adapter on Win 7. I've already installed it. It has already discovered and paired with my bluetooth cellphone. When I go to bluetooth devices the cellphone appears but with an exclamation mark. The problem is: I CAN'T SEND OR RECEIVE ANYTHING FROM IT....
Hardware & Devices
Bluetooth Issues in 7201 x64
Hi Win7 Forums, I have an issue that maybe someone can help me with. I have a bluetooth card built into my Compal JFT02 laptop. I use it to connect to my mobile phone to put ringtones on by using QPST (use google....). Now in WinVista it would work fine....connect on com port 3 through QPST to...

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 03:47.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App