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Windows 7: WD External Hard disk Help

02 Nov 2010   #1
chubalz

Windows 7 Ultimate 64 Bit SP1
 
 
WD External Hard disk Help

I have WD 320 Gig External.

Windows detect the drive and can be seen on my computer but their is no size on the drive.

Check properties no size.

I try to open but windows hangs.

What could be the problem of this?

The USB cable? or my drive is damage?

I also try insert to different computer and all the USB port front or back same result.


My System SpecsSystem Spec
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02 Nov 2010   #2
Anak

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Did you initialize the drive?

This may not be the right instructions for your drive:
http://wdc.custhelp.com/cgi-bin/wdc.cfg/php/enduser/std_adp.php?p_faqid=1018&p_

Because you did not offer more than it being a WD 320GB external.

WD FAQ:
http://wdc.custhelp.com/cgi-bin/wdc....p_new_search=1
My System SpecsSystem Spec
02 Nov 2010   #3
chubalz

Windows 7 Ultimate 64 Bit SP1
 
 

I forgot to tell your my WD 320 Gig is working on XP and 7..

The external is almost a year already from the date of purchased.

Its just Yesterday the problem started.

Do i still need to follow the instruction the link you've given to me?
My System SpecsSystem Spec
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02 Nov 2010   #4
Anak

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Quote   Quote: Originally Posted by chubalz View Post
I forgot to tell your my WD 320 Gig is working on XP and 7..

The external is almost a year already from the date of purchased.

Its just Yesterday the problem started.

Do i still need to follow the instruction the link you've given to me?
No, if you have been using the drive for almost a year, and your problem just started yesterday then there is something else causing the problem.

Quote:
I also try insert to different computer and all the USB port front or back same result.
Do you have another USB cable that you can try, one you know is good?

If you have been moving the HDD a lot, the connector may be bad.
Do not use one that is longer than the original or you can have a voltage drop. If you can not find one as long as the original shorter is better.

If you know the Model number you could download a diagnostic program to check the drive:
WD Support > Downloads > Select Product

Check that USB cable for now, and I'll get back to you.
My System SpecsSystem Spec
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 WD External Hard disk Help




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