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Windows 7: Black Screen at boot up problem?

11 Nov 2010   #1
billberry12

Windows 7 Professional
 
 
Black Screen at boot up problem?

I realize this is a Windows 7 forum, but I am asking your help for my sons laptop.

Something has happened to his laptop. When he boots up, it goes to the Dell splash screen, but instead of going into windows, it goes to a black screen. He has tried rebooting, booting into safe mode, running diagnostics etc, (hard drive passes short test) to no avail. Any ideas on what he can do? This laptop has Windows XP Pro and has been fine until today.
thanks,
Bill


My System SpecsSystem Spec
.
11 Nov 2010   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by billberry12 View Post
I realize this is a Windows 7 forum, but I am asking your help for my sons laptop.

Something has happened to his laptop. When he boots up, it goes to the Dell splash screen, but instead of going into windows, it goes to a black screen. He has tried rebooting, booting into safe mode, running diagnostics etc, (hard drive passes short test) to no avail. Any ideas on what he can do? This laptop has Windows XP Pro and has been fine until today.
thanks,
Bill

Bill Hi and welcome

If you have the XP dvd you might be able to do a repair install. Can you boot from it?


Ken J
My System SpecsSystem Spec
11 Nov 2010   #3
billberry12

Windows 7 Professional
 
 

Thought of that, but no XP cd.
My System SpecsSystem Spec
.

Reply

 Black Screen at boot up problem?




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