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Windows 7: Blu-Ray/DVD-Drive Disappears after Startup

19 Nov 2010   #11
A Guy

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

Try this Fixit, it will do it for you.

Your CD or DVD drive can't read or write media

The manual method

http://support.microsoft.com/kb/929461


A Guy


My System SpecsSystem Spec
.
19 Nov 2010   #12
bigred82

Windows 7 Professional 64bit
 
 

Quote   Quote: Originally Posted by A Guy View Post
It didn't work I deleted both upper and lower filters. Thanks for your response, though.

When I first restart the computer I look in the "computer" directory and see my blu-ray drive and the hard drives. When the green bar at the top of the window completes loading the blu-ray drive disappears. It works sometimes... more specifically if I hop into my motherboard's BIOS and then into windows (without even making any changes to the BIOS settings). This is terrible! It seems like a lot of people have this problem, too. I don't understand.
My System SpecsSystem Spec
19 Nov 2010   #13
kword88

windows 7 ultimate 64bit
 
 

My System SpecsSystem Spec
.

19 Nov 2010   #14
kword88

windows 7 ultimate 64bit
 
 

here is the instructions for deleting upper and lower filters:

Your CD drive or DVD drive is missing or is not recognized by Windows or other programs
My System SpecsSystem Spec
19 Nov 2010   #15
bigred82

Windows 7 Professional 64bit
 
 

Thanks for your response! It's still not working, though.

I removed both the upper and lower filters, I applied all three fixes to make the drive show even when media is not in the drive (which there is media in the drive) and it's still disappearing. I'm going to show a couple of screenshots before and after.

When the drive is working, for some reason there are 2 of them in "Computer." Later only one of them is showing - and I uploaded a screen shot of that as well.

Something to note, when I tried to apply the firmware update from LG, the update doesn't even recognize a DVD-rom to flash! It's using a generic Microsoft driver atm.


Attached Thumbnails
Blu-Ray/DVD-Drive Disappears after Startup-image-1.jpg   Blu-Ray/DVD-Drive Disappears after Startup-image-2.jpg  
My System SpecsSystem Spec
19 Nov 2010   #16
kword88

windows 7 ultimate 64bit
 
 

did you follw these instructions when updating the firmware?

Critical Instructions: (to be followed carefully)
1. Connect the drive at Computer.

2. Download the file BH08LS20_2.00(EW).ZIP to a folder of your choice.
This download includes this "Read me(ew)" text file, as well as the BH08LS20_2.00.EXE
program, which will auto-update your drive's firmware.

3. Close all other programs including: screen saver, antivirus and/or power-down programs.
(If these programs are not closed, they will try to engage the PC, during the updateprocess,
thus interrupting the update and damaging the drive).

4. Check the drive to ensure that there is no disk in the tray
before you start the update procedure.

5. Go into the folder with the update file and double click the BH08LS20_2.00.EXE program
and Firmware upgrade will be automatically started.
When the UPGRADE is complete the screen should indicate "Re Boot" message
and advise you to reboot the system. You will need to reboot your PC

The update will be complete, after you reboot your system.

-. WARNING:
Do not open any programs or start any system functions during the update,
as they will interfere with data transfer and damage the drive.
Do not cancel the operation once it has been started or the drive will
become permanently damaged, as a result.
My System SpecsSystem Spec
19 Nov 2010   #17
kword88

windows 7 ultimate 64bit
 
 

this firmware update is to specifically address compatibility issues with win7.
My System SpecsSystem Spec
19 Nov 2010   #18
bigred82

Windows 7 Professional 64bit
 
 

Quote   Quote: Originally Posted by kword88 View Post
this firmware update is to specifically address compatibility issues with win7.
I wish it would recognize it. The firmware update keeps saying "Can't find target drive" and doesn't even list my dvd-drive.

Should I try using Media Code Speed Edit to update the firmware?
My System SpecsSystem Spec
19 Nov 2010   #19
bigred82

Windows 7 Professional 64bit
 
 

MCSE doesn't even recognize that my drive is even there.
My System SpecsSystem Spec
19 Nov 2010   #20
kword88

windows 7 ultimate 64bit
 
 

maybe try switching the SATA cables. and for the time being, dont attach any other drive to that cable/channel.
My System SpecsSystem Spec
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 Blu-Ray/DVD-Drive Disappears after Startup




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