DVD playback locks up drive and explorer


  1. lopploio
    Posts : 70
    Windows 7 Home Premium 64 bit
       New #1

    DVD playback locks up drive and explorer


    Hi, I have an Dell Inspiron 1525 running windows 7 32-bit and has a PBDS DVD+-RW DS8W1P ATA Device drive. Whenever I play DVDs back in any player my system locks up and my DVD drive will not eject or read the disk while Explorer is at a standstill and task manager can't even kill the process. I have tried flashing the firmware on the drive which completed successfully and had some improvement but the symptoms still occur. My DVD drive is region one and this occurs in multiple DVDs so my discs aren't scratched. Also I am able to run and install software from DVDs as well as read files and burn discs.

    also here is the crash information for the failures
    Description:
    A problem caused this program to stop interacting with Windows.

    Problem signature:
    Problem Event Name: AppHangB1
    Application Name: explorer.exe
    Application Version: 6.1.7600.16450
    Application Timestamp: 4aeba271
    Hang Signature: 4972
    Hang Type: 0
    OS Version: 6.1.7600.2.0.0.256.4
    Locale ID: 1033
    Additional Hang Signature 1: 497227662588a1f40785eb4877026607
    Additional Hang Signature 2: 3c9b
    Additional Hang Signature 3: 3c9b709b391f974f526f30cdb4411fec
    Additional Hang Signature 4: 4972
    Additional Hang Signature 5: 497227662588a1f40785eb4877026607
    Additional Hang Signature 6: 3c9b
    Additional Hang Signature 7: 3c9b709b391f974f526f30cdb4411fec

    Below is the Binary Data

    - System

    - Provider


    [ Name] Application Hang


    - EventID 1002


    [ Qualifiers] 0



    Level 2


    Task 101


    Keywords 0x80000000000000

    - TimeCreated


    [ SystemTime] 2010-11-21T22:00:48.000000000Z



    EventRecordID 630


    Channel Application


    Computer Amanda-1525


    Security
    - EventData


    Explorer.EXE


    6.1.7600.16450


    900


    01cb89c71f7deeed


    60000


    C:\Windows\Explorer.EXE


    9c22aab3-f5ba-11df-929a-00219be44ba7


    55006E006B006E006F0077006E0000000000
    Binary data:

    In Words
    0000: 006E0055 006E006B 0077006F 0000006E
    0008: 0000

    In Bytes
    0000: 55 00 6E 00 6B 00 6E 00 U.n.k.n.
    0008: 6F 00 77 00 6E 00 00 00 o.w.n...
    0010: 00 00 ..

    and here is the process explorer stack for explorer.exe

    ntdll.dll!KiFastSystemCallRet
    kernel32.dll!WaitForMultipleObjectsEx+0x8e
    USER32.dll!GetMessageW+0x127
    USER32.dll!MsgWaitForMultipleObjects+0x1f
    EXPLORERFRAME.dll!Ordinal134+0x87f
    EXPLORERFRAME.dll!Ordinal110+0x85ae3
    explorer.exe+0x52454
    explorer.exe+0x2aa50
    kernel32.dll!BaseThreadInitThunk+0x12
    ntdll.dll!RtlInitializeExceptionChain+0x63
    ntdll.dll!RtlInitializeExceptionChain+0x36


    Any help would be appreciated as I am completely puzzled on this one thanks!
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  3. Ponmayilal
    Posts : 441
    Windows 7 Ultimate 32bit
       New #2

    topazkitty said:
    ..... Whenever I play DVDs back in any player my system locks up and my DVD drive will not eject or read the disk.....
    That "any player" immediately rings alarm bells in my mind.:) Too many players and too many codec packs is a sure recipe for inviting problems with playback.

    So could it be the cause of your problem? Though I am not not sure, it should be no problem to uninstall all such players and codec packs and see if the problem is resolved. You may also uninstall the optical drive from the Device Manager and let Windows install the necessary driver on reboot.

    Good luck.
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  4. HammerHead
    Posts : 1,965
    win 7 X64 Ultimate SP1
       New #3

    Rom Deck


    The last time that happend to me the rom deck was bad.
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  6. Ponmayilal
    Posts : 441
    Windows 7 Ultimate 32bit
       New #4

    Sometimes we do tend to overlook the obvious, but here the OP has stated that the drive reads and writes other DVDs without any problem. So it is quite unlikely that the optical drive is defective.

    The application hang is related to some software.

    Two years back, when a poster brought out that IE hangs ( may be in Vista Forum), Brink had suggested that he reset his IE and that resolved the problem. It was an add-on that was responsible for the Application HangB1.
    Last edited by Ponmayilal; 28 Nov 2010 at 01:41.
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  7. lopploio
    Posts : 70
    Windows 7 Home Premium 64 bit
    Thread Starter
       New #5

    hi, thanks for responding however I have clean install windows 7 several times used the default media player no codec packs and no other applications and the issue still occurs. So I don't think it is my application installs causing the problem. On another install The only application I have installed with it is VLC media player and it still occurs with that or the picture will be garbled.

    Attached is the Picture of the Resource monitor wait chain of crash
    Attached Thumbnails Attached Thumbnails DVD playback locks up drive and explorer-explorer-wait-chain.png  
    Last edited by lopploio; 29 Nov 2010 at 20:28. Reason: Added Resource Monitor Picture of Crash
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Hi, I have an Dell Inspiron 1525 running windows 7 32-bit and has a PBDS DVD+-RW DS8W1P ATA Device drive. Whenever I play DVDs back in any player my system locks up and my DVD drive will not eject or read the disk while Explorer is at a standstill and task manager can't even kill the process. I...
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