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Windows 7: USB Mouse Randomly Freezes

02 Dec 2010   #1

Windows 7 x64
USB Mouse Randomly Freezes

I see there are plenty of people with this problem and no answers. I have both a Razer Lachesis mouse and a OCZ Behemoth laser mouse. I am using Windows 6 Pro 64 bit OS. When using either mouse they will randomly freeze for about 2 seconds and then be okay. This happens constantly no matter what I'm doing. I bought the OCZ mouse because of the problems but it did not help. They are connected to the motherboard when in use. When the mouse freezes and then releases you get the sound like windows just discovered a new device. I am using windows mouse drivers. These are my computer specs.

INTEL i920 DO @ 2.66
OCZ 3P1600LV6GK 6GB 1600MHz Kit DDR3
2 Diamond HD 4870's w/1GB GDDR5 each (Crossfire)
Creative SB X-Fi Fatal1ty Platinum
ThermalrightUltra 120Extreme 1366RT CPU cooler
PCPWR & Cooling Silencer 910w
CM 932 HAF Case
3 230mm fans
1 120mm exhaust fan
1 Red Emermax 120mm CPU Apollish fan
Plextor PX-880SA x24 DL DVD combo
HP dvd1270 DL combo
3 300GB Velociraptors
WD 620 GB External
Rocketfish Card reader
Windows 7 PRO 64
Samsung Syncmaster T240

This was not always the case this problem is about 4 or 5 months old. This happens even on a fresh os install. Has anyone come up with a solution? At this point my pc is almost useless. I have tried different usb ports but that's no good either.

My System SpecsSystem Spec
02 Dec 2010   #2

Windows 7 Ultimate x86

You could try to run this software to pinpoint, what the computer is doing that freezes your mice
What's my computer doing? - Download
Perhaps that helps you one step further.

My System SpecsSystem Spec
02 Dec 2010   #3

Windows 7 x64

Thanks, but it really didn't help.
My System SpecsSystem Spec

03 Dec 2010   #4

Windows 7 Ultimate x64

Is there any chance that it could be a problem with the hard drive? That happened to me before my hard drive died.
My System SpecsSystem Spec
03 Dec 2010   #5

Windows 7 x64

I 'm running 3 Velociraptor's which I just did a chkdsk on. They are not in a raid array.
I can take a wireless usb mouse and use it and I don't have that problem, at least for the short time that I tried it. But I don't want a wireless mouse. It seems as though every time it locks up I get this error under "Service Control Manager"

The HP Network Devices Support service terminated with the following error:
The specified module could not be found.

I checked for updates for the printer and installed but was still getting the error last night. So far today no lock ups but this is how it will act. Sometimes when one mouse acts up if I switch to the other mouse it will clear up temporarily then start up again. Other times it is no help if i switch the mouse.
My System SpecsSystem Spec
03 Dec 2010   #6

W7 Professional x64

Have you tried a different USB port?
My System SpecsSystem Spec
04 Dec 2010   #7

Windows 7 x64

Yes, it happens on any port.
My System SpecsSystem Spec
01 May 2012   #8

Windows 7 ultimate 64bit

I had the same problem with a standard Logitech mouse on a USB port of an ASUS board with Windows 7 running.
This problem with USB mice seems to be very frequent, because I found many reports about that in many forums.
I tried all the software solutions poposed in these forums but to absolutely no avail. On the contrary, the mouse freezing for some seconds with the "USB device connect/disconnect" sounds happened more and more frequently.

Finally I found the very simple solution:
It is a simple hardware problem and had nothing to do with software:

The Logitech mice (and their various similarly constructed clones) have an extremely cheap cable connection. The relative thin and cheap cable has no antikink device at all. The only strain relief is an S-shaped channel through which the cable is lead into mouse case. Obviously the isolations of the wires inside the cable are chafed in the kinks of the S-shaped channel after longer use so thin, that tottering short circuits happen between the wires in the cable, which appear to the system like connecting and disconnecting the USB device.

I screwed the mouse encasement open and took the cable out of the S-shaped channel and bend it straight thus removing all kinks in it. Then I shoved the cable one inch into the case. so that I could lay a "fresh" (= unkinked before) section of the cable into the S-shaped channel.

I did that 2 weeks ago. I had no problems since then anymore.


P.S.: Be careful opening the mouse case:
Remove the single screw which holds the case closed.
Then lay the mouse on a table while you take off the cover of the case and keep it lying on the table while you do the above described operations with cable and close the case again before you lift it off the table.

By this you prevent that the mouse wheel falls out of its position, cause it is a lot of enervating hustle to put the wheel and the 2 spring wires holding it back into correct position, if you don't know how to do it. So better keep it untouched in its position while you do the cable operations.
My System SpecsSystem Spec

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