Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: I need help with my custom built pc not turning on please.....

14 Dec 2010   #31
jimb0616

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by sygnus21 View Post
At this point in time, you could try another power supply, or call ASUS about the motherboard. I wouldn't just go dropping money hoping to find the issue.

I did find this statement curious.....
Quote   Quote: Originally Posted by jimb0616 View Post
Just an FYI, every fan, light and HD runs with the 8pin plug UNPLUGGED but when it's plugged in, it will not turn on at all.
Did you try the 4-pin connector? I'm not familiar with AMD boards, but some motherboards only require the 4-pin connector instead of the 8-pin one. What does your board's manual say about it?

You DID check the manual right? - This would also include the power supply's manual as well.

Yea, I'm going to call ASUS and see what they have to say about this situation. I've googled it and saw that many people ran into the same problem but with no fix. They all ended up RMA mobo or just buying a new one. My gut tells me it's the mobo but I must be 110% sure before I go buy a new one.

I will try the 4-pin connector and go through both the mobo and psu manuals (which, yes, I've done prior to installation ).

If you want to see what I read about other peoples posts on this issue, google "computer wont turn on with 8 pin plugged in"

I'll post as soon as I'm done. Thx for the replies, I really really appreciate your help everyone. Be back later.


James


My System SpecsSystem Spec
.
14 Dec 2010   #32
jimb0616

Windows 7 Ultimate x64
 
 

k, i tried switching the bios battery, i tried using the 4pin cable instead of 8pin and also tried the empty ram slots with both sticks and just 1 stick but with the same outcome. Will not boot at all while the 4pin or 8pin is plugged in, however it will turn on (the fans, lights etc...) when the 4pin/8pin is not plugged in. I'm going to call Asus and hope they have the fix for this. :\


James
My System SpecsSystem Spec
14 Dec 2010   #33
jimb0616

Windows 7 Ultimate x64
 
 

WOW, I just called the Asus tech support and got some guy who I could barely understand and after I told him what my problem is, he gave me a 1800# to call Microsoft... ?!?!??!!? I'm like, why do I need to call Microsoft? "Tech: Because it is a software issue and that is the type of operating system you have." I didn't even MENTION a word of what type of OS I had, so I then said; what are you talking about? This is not a software issue it's a hardware issue, isn't this Asus tech support...? "Tech: Yes, but we do not support hardware issues." .... honestly...? So I told him to get a new job and hung up, I then googled "asus tech support sucks" and shockingly there were TONS of hits! lol! But after awhile I finally found a new 1888# which I called and got someone whom I could understand but after I told him what my issue was AND what I had done thus far to try and fix this problem, he goes "hrm.... welp, sounds like you already did all the troubleshooting, here's your case # we'll e-mail you instructions to RMA your MB." k thx goodbye "Tech: Likewise, buhbye."

I'm going insane, even my wife told me to take a nap lol. So, for now I'm going to take a nap then check back here to see if there are any new posts/opinions and then most-likely I'll do the RMA process. Sorry for all the blabbing, but I want to thank you all again so much for your tips and help. I will stick with this website as a regular member! Later


James
My System SpecsSystem Spec
.

14 Dec 2010   #34
TVeblen

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 

You got a case # and a RMA? Does that mean they are going to replace it at no charge? That would be a pretty sweet deal on a 4 year old MB.

I just read a post on another thread I'm on about a mystery issue that was diagnosed to death that finally ended up being the MB. That conclusion was reach weeks ago. But Gigabyte dicked him around. The first RMA they "checked the board and updated the BIOS", which of course did not solve anything. He just posted that he got them to replace the MB and now all is good.

So my advice is to be sure you get what you expect to be done down in writing in your case file before you send it in RMA.
My System SpecsSystem Spec
14 Dec 2010   #35
linnemeyerhere

Microsoft Community Contributor Award Recipient

Windows 7 Ultimate 64
 
 

Always a good practice to take notes oneself and get names and what was discussed and then ask for the case id number and will the notes of the discussion be added to case history. This allows the next rep. a chance to get up to speed and you won't have to do as much repeating. Another hot tip is kill them with kindness, these rep's get yelled at a significant part of their work day and if you keep clam and ask for consideration many times if they can they will. If you need to escalate a problem then ask for a supervisor.
My System SpecsSystem Spec
14 Dec 2010   #36
sygnus21

Windows 10 Pro
 
 



Quote   Quote: Originally Posted by jimb0616 View Post
WOW, I just called the Asus tech support and got some guy who I could barely understand and after I told him what my problem is, he gave me a 1800# to call Microsoft... ?!?!??!!? I'm like, why do I need to call Microsoft? "Tech: Because it is a software issue and that is the type of operating system you have."
You need to call Asus back and demand to talk to someone more knowledgable as you OBVIOUSLY got someone who either doesn't know what they're talking about, was too lazy to diagnose your issue, or just frankly didn't want to hear what you had to say.

Sorry but anyone with one with a quater of a brain and basic common sense computer knowledge knows that if the computer doesn't turn on, the operating systems doesn't load!!! So how in the hell can that be Microsoft's fault!!!

You accept what you get! Can them back and tell them what the first tech told you and that you want to speak to a supervisor.

And If that tech said that, that doesn't speak too highly of Asus's tech support

My two cents.
My System SpecsSystem Spec
14 Dec 2010   #37
Zepher

Windows 7 Ultimate 64bit
 
 

Quote   Quote: Originally Posted by TVeblen View Post
You got a case # and a RMA? Does that mean they are going to replace it at no charge? That would be a pretty sweet deal on a 4 year old MB.

I just read a post on another thread I'm on about a mystery issue that was diagnosed to death that finally ended up being the MB. That conclusion was reach weeks ago. But Gigabyte dicked him around. The first RMA they "checked the board and updated the BIOS", which of course did not solve anything. He just posted that he got them to replace the MB and now all is good.

So my advice is to be sure you get what you expect to be done down in writing in your case file before you send it in RMA.
Doesn't mean they will fix it for free. You need an RMA# anytime you send something in to the manufacter, it's for tracking purposes at the receiving warehouse.
My System SpecsSystem Spec
15 Dec 2010   #38
jimb0616

Windows 7 Ultimate x64
 
 

K good news and bad news and kinda good news,

first the good news; even though I got the board approx 3yrs ago (give or take a couple months) they WILL send me a new mobo once they recieve mine.

bad news; i'll miss my mobo so much because it's awesome, and it will take a couple weeks atleast, probably, to get my new mobo back.

kinda good news; my wife knew how upset i was and came with me to where i get my pc parts and bought me a cheap but a better than none mobo! it's an asus m2n68-am plus. it doesn't support more than 1 gpu (which is bad because I am use to using crossfire 2 gpu's) but it's okay because I won't notice THAT much difference and ALSOOOOO.... she bought me a new logitech mx518 gaming mouse because she felt bad for me. i love her so much hehe.

Above all that, I really want to thank you all again and again for taking the time to help troubleshoot my problem, and after this 4 page thread (sorry about that lol) i'm going to stick around and become a regular member. I'll also link this forum site on the gaming community i own (www.TRHservers.com my alias is vi0lent with a zero). I'm going to get ready to install the new mobo and I'll let you all know how it turns out. Thanks again!

PS - sorry, i know my typing grammar isn't the greatest, somedays it's perfect and somedays i'm too lazy

Sincerely,
James
My System SpecsSystem Spec
15 Dec 2010   #39
linnemeyerhere

Microsoft Community Contributor Award Recipient

Windows 7 Ultimate 64
 
 

James,
You've got a good woman there! We look forward to seeing you around the SF.
My System SpecsSystem Spec
15 Dec 2010   #40
jimb0616

Windows 7 Ultimate x64
 
 

I know I've done this before but, I really need help with this small easy issue. If I'm correct, aren't I supposed to somehow remove the old thermal stuff from the cpu and add new thermal to it? Or can I just add some thermal to it along with whats still on the cpu? Thx

james
My System SpecsSystem Spec
Reply

 I need help with my custom built pc not turning on please.....




Thread Tools




Similar help and support threads
Thread Forum
Custom built PC, illogical fails
Hey guys, so, my PC is custom built, I built it myself after carefully learning about which components would match and such. This was about four years ago. After a while, about one year ago, it started acting up, random shutdowns, blue screens, freezes. I thought it was due to overheating (As...
PC Custom Builds and Overclocking
Constant BSOD's on new custom built PC
Hi All I am hoping somone here can help me as I am facing problems with fairly constant BSOD's since I completed the new PC build: Sometimes on the rare occasion I can go almost 30 mins to an hour without it but it does happen in the end. Safe mode with networking also ends up crashing but takes...
BSOD Help and Support
Had a Custom Built PC-Monthly BSOD, is now turning more frequently.
Hey Guys. I could really use some help with an issue I've been experiencing. It's a bit of a long story so bare with me and I'll try sum it up as best as I can. I custom built my computer almost six months ago now. Here are some basic specs: Windows 7 Home Proffesional 64 bit, Cpu: I7...
BSOD Help and Support
Custom Built PC Input
Hey all, I am thinking about building a new PC and was wondering if the components I have are worth it or being replaced with something a little better. This would be my second build and thought some input would be good. These are the components I was thinking about getting: MSI GTX 570...
PC Custom Builds and Overclocking
New custom built PC will not turn off
Hi, I recently built a new computer for my brother, and as of yesterday, the system will only power on, and the only way to power it off is by either turning off the PSU or unplugging the power cable, neither of which I feel particularly comfortable doing. When the computer's power is off,...
Hardware & Devices
Custom Built in Progress
Hi all, I'm in the process of putting together a new custom built overclocking PC for Windows 7 and some light gaming. Due to work and items on shipment, I have to delay the built and only can work on it on the weekends and when shipment arrives. Here's what I got so far: CPU - Phenom II...
Chillout Room


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 18:55.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App