External hard drive problem


  1. chrisna
    Posts : 37
    Windows 7 Home Premium 32bit.
       New #1

    External hard drive problem


    hello,,,

    my Ext. HD is not working,,, until now, it said that it's not recognized... but the disk is running...... finish for checking cables but it's still not working...updated the driver, still not working i always keep it in the safe place,....
    i give you the screenshot...

    anyone know about this problem???
    Attached Thumbnails Attached Thumbnails External hard drive problem-ext.png  
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  3. fishnbanjo
    Posts : 1,035
    Vista 64 Ultimate, Windows 7 64 Ultimate, Ubuntu 9.10
       New #2

    How many USB devices do you have installed? Most USB external drives use a 2 USB connection setup and an external power source as well so as not to put too much strain on the power available for USB devices. If there is another PC you could test it on that would let you know if the problem is the drive. I'm thinking you are having a USB port issue though.
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  4. Bill2
    Posts : 5,056
    Windows 7 x64 pro/ Windows 7 x86 Pro/ XP SP3 x86
       New #3

    A few things you can try:

    1) Disconnect the usb device, power off the computer completely (remove the power cord from the wall outlet and if this is a notebook, remove the battery as well), wait for 10 minutes, re-power, reconnect the battery, then see if the drive is recognized.

    2) Try out a different usb cable.

    3) Right click on that "Unknown device", uninstall, then reboot the computer.
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  6. brianzion
    Posts : 3,612
    Operating System : Windows 7 Home Premium Edition 6.01.7600 SP1 (x64)
       New #4

    hi there season greetings :) try this Microsoft fix it Hardware devices are not working or are not detected in Windows LINK Hardware devices are not working or are not detected in Windows
    Attached Thumbnails Attached Thumbnails External hard drive problem-brys-snap-18-december-2010-19h44m50s.png  
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