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Windows 7: incompatible device

22 Dec 2010   #11
sygnus21

Windows 10 Pro
 
 

Yeah, unfortunately that support page doesn't look very supportive. I see no driver for the scanner as well. Nor is there any information given on any of the drivers? posted there. Hmmm


My System SpecsSystem Spec
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23 Dec 2010   #12
Dave Heff

Windows 7 64bit & Windows 7 starter
 
 

Thanks to everyone for their suggestions & help, I will keep trying. Happy holidays
My System SpecsSystem Spec
23 Dec 2010   #13
Dave Heff

Windows 7 64bit & Windows 7 starter
 
 

Have tried compatibility but device not listed and dont know the correct path. When I plug the device in I get the message "driver installed correctly" but the device does not show in "my computer" If I look in devices & printers. There is a hyphen against a usb camera icon. If I click on that icon, it refers to an "ovt scanner" when I run the trouble shooter, it advises that "ovt has a driver problem and needs to be installed. I try to update the driver and I am advised that the latest driver is installed. One of the error messages says the device cannot start code 10.

help again!
My System SpecsSystem Spec
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23 Dec 2010   #14
thefabe

Windows 7 ultimate 64 bit / XP Home sp3
 
 

Would you mind posting a screen shot of your USB devices in device manger expanded view?
Then if you have a yellow exclamation point next ot one of the devices hopefully the ovt camera one, you could try downloading the vista driver for your scanner to your desktop> extract if needed>stop>click on properties>compatibility>drop down menu select Vista>check the box at the bottom run in compatibility mode.

Then go to the device in the device manager click on update driver software>:browse my computer>let me choose> have disk> navigate to the driver folder on your desktop>run the setup.exe file.

If this doesen't work you can try following the same method only when you get to the end instead of running the setup.exe file click or double click the .inf file. and see if this will make a difference.
Fabe
My System SpecsSystem Spec
23 Dec 2010   #15
sygnus21

Windows 10 Pro
 
 

The problem is "finding" a driver. Can't find the manufacturer or driver for the item. The closest we came was here.... Silicon Valley Peripherals
My System SpecsSystem Spec
23 Dec 2010   #16
Dave Heff

Windows 7 64bit & Windows 7 starter
 
 

attaching a screen shot and the error messagesincompatible device-driver-report.jpg

incompatible device-report-2-re-drivers.jpg

incompatible device-driver-report-3.jpg

incompatible device-report-4.jpg

incompatible device-report-5.jpg


My System SpecsSystem Spec
23 Dec 2010   #17
sygnus21

Windows 10 Pro
 
 

I think I asked this before, but did you not get a manual with that machine? Does it not have a contact number or website for support?

Quote   Quote: Originally Posted by sygnus21 View Post
Quote   Quote: Originally Posted by Dave Heff View Post
Link to item (not the company I bought it from but the same product) NEW! 3-in-1 Digital Photo/Negative Films/Slides Scanner on eBay (end time 23-Dec-10 05:21:01 GMT)
That's not really telling anything. You're going to have to find the company that makes that scanner and see if they have drivers for it for Windows 7. Do you know who makes the scanner? Surly it is printed on the owner's manual or the item itself?
My System SpecsSystem Spec
23 Dec 2010   #18
Dave Heff

Windows 7 64bit & Windows 7 starter
 
 

Hi everyone who has tried to help.

I just had a flash of inspiration. One thing I didnt mention is that my new system was 64bit. On looking at the driver disc, there were 2 drivers, one for 64bit and one for 32bit. I must have been loading the 64bit driver. I have just downloaded the 32bit and everything appears to be working now. Thanks for trying to help, it at least got me thinking lateraly and helped me sort it..feliz fiestas
My System SpecsSystem Spec
23 Dec 2010   #19
derekimo

Microsoft Community Contributor Award Recipient

Win 10 Pro x64
 
 

Quote   Quote: Originally Posted by Dave Heff View Post
Hi everyone who has tried to help.

I just had a flash of inspiration. One thing I didnt mention is that my new system was 64bit. On looking at the driver disc, there were 2 drivers, one for 64bit and one for 32bit. I must have been loading the 64bit driver. I have just downloaded the 32bit and everything appears to be working now. Thanks for trying to help, it at least got me thinking lateraly and helped me sort it..feliz fiestas
Glad you got it working, Thanks for posting back.

Happy Holidays!
My System SpecsSystem Spec
23 Dec 2010   #20
sygnus21

Windows 10 Pro
 
 

Quote   Quote: Originally Posted by Dave Heff View Post
Hi everyone who has tried to help.

I just had a flash of inspiration. One thing I didnt mention is that my new system was 64bit. On looking at the driver disc, there were 2 drivers, one for 64bit and one for 32bit. I must have been loading the 64bit driver. I have just downloaded the 32bit and everything appears to be working now. Thanks for trying to help, it at least got me thinking lateraly and helped me sort it..feliz fiestas
Would have been nice to know you had a disk with drivers. Been asking about that since the first page.

Anyways glad to hear you figured it out and got it working.
My System SpecsSystem Spec
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