'Windows has recovered from an unexpected shutdown' - BlueScreen


  1. Posts : 1
    Windows 7 64Gb
       #1

    'Windows has recovered from an unexpected shutdown' - BlueScreen


    Hi all,

    New to the Forums so would appreciate any help on offer!

    I have just purchased a new HP Pavillion dm3 laptop running Windows 7 64Gb. It has an AMD Athlon Neo X2 dual core processor.

    Immediately after the initial setup (only within the past 24 hours) I have experienced various instances where the computer goes to a blue screen with various different scrolling diagnostics and actions before shutting down and restrating itself.

    Upon reboot a message box appears with the heading:

    'Windows has recovered from an unexpected shutdown'

    In the box is the following information:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.768.3
    Locale ID: 2057
    Additional information about the problem:
    BCCode: 124
    BCP1: 0000000000000000
    BCP2: FFFFFA80047EF038
    BCP3: 00000000F6002000
    BCP4: 000000000000017A
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 768_1
    Files that help describe the problem:
    C:\Windows\Minidump\123110-33259-01.dmp
    C:\Users\Leon\AppData\Local\Temp\WER-2016936-0.sysdata.xml
    Read our privacy statement online:
    Windows 7 Privacy Statement - Microsoft Windows
    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt

    If anyone has any ideas or suggestions as to how to repair this issues then that would be greatly appreciated.

    Many thanks in advance and regards

    Leon
      My Computer


  2. Posts : 11,408
    ME/XP/Vista/Win7
       #2

    Check for any driver updates on the HP website.
      My Computer


 

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