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Windows 7: PC Hardware Problems

12 Jan 2011   #1
codyw

Windows 7 Ultimate x64 with SP1
 
 
PC Hardware Problems

About a week ago my PC was infected with 101 pieces of spyware. I removed them all and it still didn't seem to help so I reinstalled Windows 7 on my HP laptop. Now, I am noticing different things going on - the CD drive will only read certain disks but yet it can burn contents to a disk and read the contents it burned. The other thing it just started to do is when I close the lid, the entire PC shuts itself down. The Geek Squad said that it could be a number of things from the motherboard, to the hard drive going bad to a number of other problems.

My question is, does anyone know what would be going on here? It sounds more like a hardware issue to me more than it does a software issue.

Thanks.


My System SpecsSystem Spec
.
12 Jan 2011   #2
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Hi,

I'm not sure about the CDROM drive, but with the laptop lid, there is often a setting which will power off the laptop if the lid is closed. See if you can locate that setting and if it can be changed. Have a look under the Power Options under Control Panel for that.

Regards,
Golden
My System SpecsSystem Spec
12 Jan 2011   #3
Here To Help

Windows 7 Pro x64 Bit
 
 

Sounds like the hard drive to me or the controler for the hard drive and disk drive is going bad. What is the model and how old is it.
My System SpecsSystem Spec
.

12 Jan 2011   #4
codyw

Windows 7 Ultimate x64 with SP1
 
 

Hi,
I found the settings for what is supposed to occur when the lid is closed:
  • When I press the button - SLEEP is set for operating on battery power and when charger is plugged in.
  • When I press the sleep button - SLEEP is set for operating on battery power and when charger is plugged in.
  • When I close the lid - SLEEP is set for operating on battery power and when charger is plugged in.
Not sure what else could be causing this.

Quote   Quote: Originally Posted by Golden View Post
Hi,

I'm not sure about the CDROM drive, but with the laptop lid, there is often a setting which will power off the laptop if the lid is closed. See if you can locate that setting and if it can be changed. Have a look under the Power Options under Control Panel for that.

Regards,
Golden
My System SpecsSystem Spec
12 Jan 2011   #5
codyw

Windows 7 Ultimate x64 with SP1
 
 

It is an HP Pavilion dv4 Entertainment PC laptop. It's only a year old.

Quote   Quote: Originally Posted by Here To Help View Post
Sounds like the hard drive to me or the controler for the hard drive and disk drive is going bad. What is the model and how old is it.
My System SpecsSystem Spec
12 Jan 2011   #6
RST101

Windows 7 Ultimate x64.
 
 

You need to fill in your system specs so we can see what makes up your computer.

Go to usercp at top of page and down left hand side you see system specs, proceed to fill in as it will help us understand better.
My System SpecsSystem Spec
12 Jan 2011   #7
Hopalong X

Windows7 Pro 64bit SP-1; Windows XP Pro 32bit
 
 

+1 RST

Go here and find your exact model # then go to downloads and drivers and get the newest driver for the DVD/CD player. Then give it a try.
That way you have the right one.
HP Pavilion dv4-1000 Entertainment Notebook PC series*-* Download drivers and software - specify product name - HP Business Support Center

A bit more info also there are about 300 versions of the dv4 Entertainment listed at the above web page.
Mike

----------------------------------------------------

Heretohelp

Not likely the hard drive since the problem is the CD drive and a software setting.

Mike
My System SpecsSystem Spec
12 Jan 2011   #8
codyw

Windows 7 Ultimate x64 with SP1
 
 

Hi,
I could only find so much info about my system in the control panel. I filled in what I could find. I have been to HP's site and did download some driver updates but the updates didn't seem to work.
My System SpecsSystem Spec
13 Jan 2011   #9
TVeblen

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 

Will the laptop go into Sleep when you select the Sleep option on the Start > Shutdown menu?
My System SpecsSystem Spec
13 Jan 2011   #10
theog

Microsoft Community Contributor Award Recipient

ME/XP/Vista/Win7
 
 

Quote   Quote: Originally Posted by codyw View Post
About a week ago my PC was infected with 101 pieces of spyware. I removed them all and it still didn't seem to help so I reinstalled Windows 7 on my HP laptop. Now, I am noticing different things going on - the CD drive will only read certain disks but yet it can burn contents to a disk and read the contents it burned. The other thing it just started to do is when I close the lid, the entire PC shuts itself down. The Geek Squad said that it could be a number of things from the motherboard, to the hard drive going bad to a number of other problems.

My question is, does anyone know what would be going on here? It sounds more like a hardware issue to me more than it does a software issue.

Thanks.
When you reinstalled, did you clean the HD first?

SSD / HDD : Optimize for Windows Reinstallation
My System SpecsSystem Spec
Reply

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