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Windows 7: HP Printer Problem

20 Jan 2011   #1
Graemzy

Windows 7 Home Premium 64bit
 
 
HP Printer Problem

We have this printer in work, it is set up on the network. found it ok, that was not a problem.

HP LaserJet M2727nf Review - Multifunction Devices - CNET Reviews

Problem is that it will only print from tray one, have changed the setting so that we can have headed paper in tray two but the settings will not save. when we go out of settings and try to print from tray two it still only prints from tray one. then check the settings again to find they are set back to default everytime. also we have to manualy press ok and the printer before it even prints anything.

hp support id terrible, no help at all!

anyone know anything i can try to fix???


My System SpecsSystem Spec
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20 Jan 2011   #2
DeVandal

Windows 7 Ultimate x64
 
 

I am fairly certain that you will need to uninstall the printer drivers (and any other related software). Boot the machine. Re-install the most current printer drivers.

You are possibly dealing with a file version conflict with one the files in the driver set.

Be absolutely certain that you do not allow Windows to automatically install the driver.

See HP LaserJet M2727 Multifunction Printer series*-* Download drivers and software - HP Business Support Center
My System SpecsSystem Spec
22 Jan 2011   #3
Graemzy

Windows 7 Home Premium 64bit
 
 

i havent been in work since i made that post. was the last thing i done that eve. we did download the drivers again, and the other ones that were on offer to see if that was the problem.

its installed on the server so its defo not installing auto.

ill have a root around when i get back in on Tuesday and see what i can do! thats if its not already sorted!

Thanks for the advice and if we still run into problems ill get back! thanks!
My System SpecsSystem Spec
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 HP Printer Problem




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