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Windows 7: External HDD won't show up in Disk Management or Explorer

03 Feb 2011   #1
leeroy1978

windows 7 ultimate x32
 
 
External HDD won't show up in Disk Management or Explorer

My WD Passport 320gb external drive is not recognised. When I plug it in the light comes on and i can hear the disk fine as normal. But it won't show up in either My Computer or Disk Management.

I've tried Re-Scanning is Disk Management, as well as every single USB port on my Toshiba Equiuim L40 laptop.

I can't assign it a drive letter because literally nothing shows up.

I was hoping to format this hard drive to FAT32 so I can backup my PS3 data before I upgrade it's hard drive. Any help much appreciated, and just to make it clear there is absolutely nothing on the drive I want to keep so it doesn't matter what is lost from it!

Many thanks to anyone who can help!!!!!!

)

(By the way this is my first time ever posting in a forum so bear with me please!)


My System SpecsSystem Spec
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03 Feb 2011   #2
brianzion

Operating System : Windows 7 Home Premium Edition 6.01.7600 SP1 (x64)
 
 

hi there fellow uk man :) try this microsoft fix it from there site
Hardware devices are not working or are not detected in Windows go to link Hardware devices are not working or are not detected in Windows

http://support.microsoft.com/fixit/


Quote:
What it fixes...

When you install a hardware device, it is not detected
Determine if your audio device is plugged in
Driver updates aren't automatically installed by Windows Update
You receive one of the following errors:
Your <Device Name> is currently disabled or turned off in Windows
Your <Device Name> has a driver problem and needs to be reinstalled
Windows has detected a problem with your <Device Name>, it is not working properly
There is no driver installed for your <Device Name>


Attached Thumbnails
External HDD won't show up in Disk Management or Explorer-magical-snap-2011.02.03-13.37-001.png   External HDD won't show up in Disk Management or Explorer-magical-snap-2011.02.03-13.39-002.png  
My System SpecsSystem Spec
03 Feb 2011   #3
theog

Microsoft Community Contributor Award Recipient

ME/XP/Vista/Win7
 
 

Have tred pluging in to a mates PC?
My System SpecsSystem Spec
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05 Feb 2011   #4
leeroy1978

windows 7 ultimate x32
 
 

I have tried the microsoft fixit that doesn't detect it, and i have also tried 3 other computers they don't show it either. The drive definately hasn't been dropped and the lead works... AGGGGHGHHHHHHHH!!!! :)

Thanks for trying to help though guys... much appreciated
[IMG]https://www.sevenforums.com/data:image/gif,GIF89a%12%00%12%00%B3%00%00%FF%FF%FF%F7%F7%EF%CC%CC%CC%BD%BE%BD%99%99%99ZYZRUR%00%00%00%FE%01%02 %00%00%00%00%00%00%00%00%00%00%00%00%00%00%00%00%00%00%00%00%00%21%F9%04%04%14%00%FF%00%2C%00%00%00% 00%12%00%12%00%00%04X0%C8I%2B%1D8%EB%3D%E4%00%60%28%8A%85%17%0AG*%8C%40%19%7C%00J%08%C4%B1%92%26z%C7 6%FE%02%07%C2%89v%F0%7Dz%C3b%C8u%14%82V5%23o%A7%13%19L%BCY-%25%7D%A6l%DF%D0%F5%C7%02%85%5B%D82%90%CBT%87%D8i7%88Y%A8%DB%EFx%8B%DE%12%01%00%3B[/IMG]
My System SpecsSystem Spec
05 Feb 2011   #5
brianzion

Operating System : Windows 7 Home Premium Edition 6.01.7600 SP1 (x64)
 
 

i can understand your frustration i have had the same problem but with my main tower machine in the end i unplugged the motherboard connectors to the usb leads to the ports and that solved it windows booted and reinstalled all the usb drivers, guess that's a little of the rails for a lappy?
My System SpecsSystem Spec
05 Feb 2011   #6
brianzion

Operating System : Windows 7 Home Premium Edition 6.01.7600 SP1 (x64)
 
 

Quote:
from op and just to make it clear there is absolutely nothing on the drive I want to keep so it doesn't matter what is lost from it!
has the drive not been for-mated with anything? no file system on it? im sure that is why windows will not see it if so. in disk management is there no sign of a drive not assigned with a drive letter etc?

at the bottom of the drive list in disc management they show up there.

"USB Device not recognized: One of the devices attached to this computer has malfunctioned and windows does not recognize it." do you get this in a pop up?
My System SpecsSystem Spec
05 Feb 2011   #7
DocBrown

Win7 Enterprise, Win7 x86 (Ult 7600), Win7 x64 Ult 7600, TechNet RTM on AMD x64 (2.8Ghz)
 
 

Welcome leeroy1978

Is this a new WD external HD, or have you used it in the past? If used what was on it previously? & what file system was used?
My System SpecsSystem Spec
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 External HDD won't show up in Disk Management or Explorer




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