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Windows 7: HP920c printer

06 Feb 2011   #1
unhappyuser

windows 7 Prof 32 bit
 
 
HP920c printer

the HP920c will not print colour when connected to my pc running under WIN 7 Prof. Black prints perfectly. When the LP is connected to my other Pc running under WIN XP Prof, it prints everything perfectly. I have tried downloading driver for it under win 7 but it still fails to print any colour. It prints it all in black. what am i doing wrong? suggestions please


My System SpecsSystem Spec
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06 Feb 2011   #2
bobkn

Windows 7 Pro X64 SP1
 
 

How are you connecting to the printer?

If you aren't using a USB cable, give it a try.
My System SpecsSystem Spec
06 Feb 2011   #3
mitchell65

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

First off welcome to the Forum though I can't say I am particularly inspired by your chosen user name!
In your printer dialogue you can select "Color" or "Black and White" Just check these settings first. Then in the advanced tab you can select "Print in Gray Scale" This needs to be checked!
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06 Feb 2011   #4
mitchell65

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Sorry Bob we crossed. I took time as I have just downloaded the User Manual for this OP's printer!
My System SpecsSystem Spec
06 Feb 2011   #5
unhappyuser

windows 7 Prof 32 bit
 
 

Quote   Quote: Originally Posted by bobkn View Post
How are you connecting to the printer?

If you aren't using a USB cable, give it a try.
yes I am using a USB Cable. the LP is recognised and installed. it printed a test page BUT only in black checking the
LP setup colour was selected. thanks for the reply
My System SpecsSystem Spec
06 Feb 2011   #6
unhappyuser

windows 7 Prof 32 bit
 
 

Quote   Quote: Originally Posted by mitchell65 View Post
First off welcome to the Forum though I can't say I am particularly inspired by your chosen user name!
In your printer dialogue you can select "Color" or "Black and White" Just check these settings first. Then in the advanced tab you can select "Print in Gray Scale" This needs to be checked!
yes obviously all these were checked it printed ok in black and white as well as greyscale but even with color selected it failed to print in color only in black and white. Phsycaly moved the lp to my other CPU and it printed fine in color etc but it wont when run under Win7 prof even thought I downloaded and installed the latest driver for HP920c .thanks for the tips though. MY name-cause i am at the moment a very unhappy user!
My System SpecsSystem Spec
07 Feb 2011   #7
mitchell65

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by unhappyuser View Post
MY name-cause i am at the moment a very unhappy user!
I understand that but we haven't really established whether this is a printer problem or a Windows 7 problem!
My System SpecsSystem Spec
07 Feb 2011   #8
mitchell65

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Have you had a look at the HP Forum? If not try this link:
Other printing questions - HP Support Forum
My System SpecsSystem Spec
07 Feb 2011   #9
unhappyuser

windows 7 Prof 32 bit
 
 

Quote   Quote: Originally Posted by mitchell65 View Post
Quote   Quote: Originally Posted by unhappyuser View Post
MY name-cause i am at the moment a very unhappy user!
I understand that but we haven't really established whether this is a printer problem or a Windows 7 problem!
I thought I have made it clear that it is not the printer problem, as I had connected it -using the same usb cable to my other pc running under Win XP Prof. 32 there were no problems printing in color to and with this LP HP920c. it is only when i installed it on the new Pc running under Win7 Prof 32 that the problem arose. it refuses to print in color. Ihave downloaded and installed the latest driver fron HP and let windows look for and install the latest driver when I installed it on the new PC i also tried installinmg it using the original CD Disc that came with the LP all no good! it resolutly refuses to print in color!
My System SpecsSystem Spec
07 Feb 2011   #10
unhappyuser

windows 7 Prof 32 bit
 
 

May I ask what has my username got to do with my posting a problem on the Windows 7 Forums? surely the forum is here for people to help each other with problems they are encountering? or are people only "inspired" to help if they like a particular username or avatar? Any comments ??
My System SpecsSystem Spec
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 HP920c printer




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