HP Phtotosmart 3310 Scanner Problem

I haven't tried it yet, but I've considered it. The main sticking point is that I don't have a USB cable that will fit it. It has one of those strange USB connections more common on a MAC than a PC. I probably have 20 USB cables, and none of them will fit. The next time I'm at Fry's I'll try to find a a USB connector that fits something that fits the printer on one side, and my computer on the other.

I found a USB cable that worked, on my wife's MAC. It connected her MAC to a keyboard. Now that I know it works, I'll go out and buy me one, so she can use her keyboard (not computer keyboard, think piano).

I can't get it downloaded because I'm not on XP. Nothing I've tried works.

lmaturo said:

I have an HP Photosmart 3310 All-In-One Fax/Scanner/Printer. I am connected to it through a wireless network. The printer works just fine. It has a built in web site, which I can get to through the IP address, and I can use the scanner application to scan, but I can't get the output from it to my computer. However, it does show that the scanner is working.

The Windows FAX/Scanner applications does not see it, and the HP Scanner application can not find it. I have tried turning off my firewall and antivirus, and that did not solve the problem. I'm not sure what troubleshooting procedure to use at this point. Any pointers, or solutions?

Have you tried this? Disable pop-up blocker, or change its settings so that your scanner´s IP-address is allowed to open pop-ups.

I had the same problem. I found scanners internal web-interface, could scan but couldn´t see any output. Then I noticed problem was my own need for security: I had an effective pop-up blocker installed, and because HP devices internal web-interface needs to open a new window (or tab if you use tabs) for it´s output, I naturally couldn´t see the output window/tab because pop-up blocker didn´t let scanner to open it.

I'll definitely check it out. I had no idea where the output went. Thank you!

lmaturo said:

I'll definitely check it out. I had no idea where the output went. Thank you!

Did it work?

Yes, it worked! I forgot to test it, until you reminded me. I've been going back and forth with HP support, who finally told me that it was only for diagnostic purposes, and you could not get any output from it. This was after a two page email telling me how to set things up to use it, and my replying back, asking how to get output from it.

They are worse than worthless. When I first contacted them they said they would have drivers out in October when Windows 7 was released. I told them I was a developer, and I was okay with their answer either way, but was just curious. Was it because they needed new drivers to support Windows 7, or was it just their policy not to support it until Windows 7 came out. They replied with a no answer answer, so I assumed it might work, and as you have proven, it does. Why they couldn't have saved me some grief and just be honest and say they aren't going to support it until Windows 7 comes out is beyond me.

When they told me you couldn't get any output, I thanked them so they would just leave me alone, and they replied with this lovely email. Resolved? Further assistance? I think not.
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Thank you for writing back to HP Total Care.
This is Gia from technical support team.

You are welcome. I am glad that the issue is been resolved and I appreciate your efforts in trying to resolve this issue.

Thank you for being a valued customer and should you need further assistance, please reply to this message and we will be happy to assist you further as we are available round the clock.

If you need further assistance, please reply to this message and we will be happy to assist you further.