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Windows 7: HP Phtotosmart 3310 Scanner Problem

25 Jun 2009   #1
lmaturo

Windows 7
 
 
HP Phtotosmart 3310 Scanner Problem

I have an HP Photosmart 3310 All-In-One Fax/Scanner/Printer. I am connected to it through a wireless network. The printer works just fine. It has a built in web site, which I can get to through the IP address, and I can use the scanner application to scan, but I can't get the output from it to my computer. However, it does show that the scanner is working.

The Windows FAX/Scanner applications does not see it, and the HP Scanner application can not find it. I have tried turning off my firewall and antivirus, and that did not solve the problem. I'm not sure what troubleshooting procedure to use at this point. Any pointers, or solutions?


My System SpecsSystem Spec
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26 Jun 2009   #2
stevieray

windows 7 x64 Home Premium
 
 

I couldn't connect with my printer/scanner after installing Win 7 either. I emailed HP directly and explained the situation... they emailed me a workaround within an hour.

HP has great customer service. they always reply quickly to my problems, and their fixes work great. Give them a try... they'll have a fix for you.
My System SpecsSystem Spec
26 Jun 2009   #3
lmaturo

Windows 7
 
 
Thanks

Thanks! I'll, do that.
My System SpecsSystem Spec
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26 Jun 2009   #4
lmaturo

Windows 7
 
 
Well, I tried HP tech support

HP tech support said they don't support Windows 7 yet. Call back in October when they release drivers for my printer for Windows 7, which is exactly the response I would have expected.

So, anyone have any ideas to get me up and running before October. If not, it's going to be a long summer.
My System SpecsSystem Spec
26 Jun 2009   #5
stevieray

windows 7 x64 Home Premium
 
 

That's odd. When I emailed them back in early May, they sent me a workaround right away. Maybe they got too many Win 7 help requests and decided to stop helping until the official release. Sorry I couldn't be more help.
My System SpecsSystem Spec
26 Jun 2009   #6
stevieray

windows 7 x64 Home Premium
 
 

Here is the email they sent me two months ago. Maybe there is something in it that can point you toward a fix.



Quote:
Thank you for contacting HP Total Care.
With reference to your email, I understand that you’re getting a fatal error while installing HP Photo smart C5550 All-in-One Printer on your Win 7 OS.

Thanks you for providing me an opportunity to assist you with your concern today. I will make sure to resolve the issue to the best of my abilities and up to your satisfaction.

Sorry we do not have any update for the Win 7 (64 bit) OS. But we have some work around for the same.

Workaround
===========

Step One: Plug the USB cable and Install the Generic 990c driver.
  1. On the Windows taskbar, click the Windows icon ( ), type control printers in the Start Search box, and then press Enter. The Printers window appears.
  2. Click Add a printer from the menu near the top of the window. The Add Printer dialog box appears.
  3. Click Add a local printer.
  4. Click Virtual USB printer is selected for the printer port, and then click Next.
  5. Under Manufacturer, click HP, under Printers, click hp DeskJet 990c, and then click Next.
  6. Click Use the driver that is currently installed, and then click Next.
  7. Use the default printer name, click to remove the checkmark next to Set as the default printer, and then click Next.
  8. Click Do not share this printer, and then click Next.
  9. Click Finish to complete the setup.
This should resolve the issue. If you need further assistance, please reply to this message and we will be happy to assist you further.
My System SpecsSystem Spec
26 Jun 2009   #7
lmaturo

Windows 7
 
 
Thanks

Actually, mine is connected through a wireless network, which is probably why I'm having problems.
My System SpecsSystem Spec
26 Jun 2009   #8
Webadict

Windows 7 Rc Build 7264 x86, Ubuntu
 
 

Do you have the install software that came with the printer ?

Here is the latest .

ftp://ftp.hp.com/pub/softlib/softwar...etwork_enu.exe

And you may try this one to, as the tablet software in windows can break the Hp scanning drivers, that may cause this issue as well.

ftp://ftp.hp.com/pub/softlib/softwar...blet_patch.exe
My System SpecsSystem Spec
27 Jun 2009   #9
lmaturo

Windows 7
 
 
Thanks

Thanks! I tried them, but no joy. I had downloaded the latest software from HP, but tried the ones you posted, just in case they were newer than the one at the HP site, but no luck. Printer still works, scanner still doesn't. Neither the HP scanning software, nor Windows FAX and Scan can see it.
My System SpecsSystem Spec
27 Jun 2009   #10
Webadict

Windows 7 Rc Build 7264 x86, Ubuntu
 
 

Just for fun, have you tried it using the USB connection? . . .
My System SpecsSystem Spec
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 HP Phtotosmart 3310 Scanner Problem




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