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Windows 7: Bootup / HDD issue

14 Feb 2011   #1

Windows 7 x64
Bootup / HDD issue

My computer was stuck at the logging off (while shutting down) screen a few days ago, so I had to do a forced power off (pressed power button for 4sec).

When I tried to turn the computer back on, it would now stuck on the Windows 7 loading screen, without HDD activity. After several tries, I attempted to run Windows Repair through F8/DVD, in which I tried both the auto repair option and through command prompt with bootsect /nt60 (all/sys/d: )

This method allowed the Windows to boot into the desktop sporadically, and yesterday, after booting into desktop, I noticed that one of my HDD is missing.
So I tried to reboot again, and noticed that the said drive would fail during SMART...

Again, I ran the Windows Repair, and tried to access it through command prompt, with the following results:
Bootup / HDD issue-listvol.gif (G drive is the one with issue)
Bootup / HDD issue-chkdsk.gif (chkdsk /f on G: )

And through Ubuntu pendrive...
Bootup / HDD issue-ubuntu.gif (Ubuntu error when trying to open the HDD folder)

Does this mean the HDD is dead? Or is this something that can be fixed through software/configuration of some sort?

Thank you for the help!!

My System SpecsSystem Spec
14 Feb 2011   #2
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8

That does not look too good. If even Ubuntu cannot open it, I would say it is history.

Next time you have to force a shutdown, do not use the power-off button. Instead press Start on your keyboard, then press the right arrow key twice, then press the letter "U". That will shut the system down in an orderly fashion. For Restart use "R".
My System SpecsSystem Spec
14 Feb 2011   #3

Microsoft Community Contributor Award Recipient

Vista x64 / 7 X64

The filesystem is a mess - that doesn't mean there is a physical problem with the HD.
My System SpecsSystem Spec

15 Feb 2011   #4

Windows 7 x64

Well, if it's dead... I guess the only option is to replace it with a new one...

In the case of messed up filesystem, any recommendation on how to proceed with the recovery?

Right now, it seems that whenever the said HDD did not pass SMART, Windows would boot up okay, but I would not be able to access it in anyway under Windows and OnTrack Recovery.

However, if the said HDD pass SMART, Windows would be stuck at the Windows loading screen.

I am thinking of unplugging the HDD and moving it to an external enclosure to solve the boot up issue, but I am not sure how to proceed with the recovery past that.

Any recommendation would be grateful, thanks!!
My System SpecsSystem Spec
15 Feb 2011   #5
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8

This is a tough one. If the filesystem is messed up so bad that even Ubuntu cannot deal with it, you do not have a lot of options left.

If you attach it to another system with an enclosure, you could try Shadow Explorer - provided there are restore points on the drive/partition. Another option may be Recuva - but that needs an MFT that is intact. Lots of luck, you'll need it.

PS: there is a chance that the drive itself is still OK - just a messy filesystem.
My System SpecsSystem Spec
16 Feb 2011   #6

Windows 7 x64

Thanks for the tips so far!
I decided to buy a enclosure and a HDD to replace it.

However, when I booted into Ubuntu Pendrive to give it another go before tearing down the PC, the previously unreadable disk is suddenly readable now, with another previously readable disk now unreadable!

Ubuntu's disk manager was able to identify those two disks, yet unable to identify the filesystem... How strange is that!

Anyway, I decided that the physical disks must be alright, and the issues must be of logical nature. With that, I formatted my C: and reinstalled Win7. This seemed to solve the "stuck at loading screen" and I was able to get all my data back.

Yet, during the process, Win7 did not load my 2TB backup drive, and I had to go into Disk Management to configure it... All I had to did was map a drive letter to it. However, after that, I noticed that the drives' status are quite strange. The 2TB backup drive is indicated as "system" and "active", as seen in the image attachment...
Bootup / HDD issue-disk_mngmt.jpg
(when I right click on the 2TB drive, the option to format it was grayed out.)

From my research, the "system" status should be on my C:\...
So my questions now are...
Should I be worried about the current status of the drives?
If these status may cause havoc in the future, how do I fix them?

Thank you again for the help!

My System SpecsSystem Spec
16 Feb 2011   #7

windows 7 home premium 64, and Windows 10 64 bit

Glad to see you have it working. Now that it is up and running, if everything looks and works fine then you should back up now and make sure that you save everything on a separate drive of storage device. I would still suspect that there will be some issue in the future. Back up first. Try a defrag and then check the system. If after a check disk shows any problem then You can run the repair feature of windows 7 and see if that cleans up anything. Just be sure to back up and save anything you do not wish to lose.
My System SpecsSystem Spec
17 Feb 2011   #8

Microsoft Community Contributor Award Recipient

Vista x64 / 7 X64

Hi Zomad,

That is normal.

It should be ok as it is.

However, I would make the win 7 drive system - it will be easier if you want to change your drives, and for backup imaging.
My System SpecsSystem Spec
17 Feb 2011   #9

Windows 7 x64

I did some checking...
It seems that I'll have to do some fixing with bcd editing...
Will give it a try after work today.

Not sure if a program called EasyBCD will be a better choice for such task..

Please let me know if anyone got any suggestion, thanks!
My System SpecsSystem Spec
17 Feb 2011   #10
Mark Phelps

Win7 Pro 32-bit, Win8 Pro 32-bit

EasyBCD is better if you want to use menus and buttons to do everything. BCD Edit does the same stuff but you need to know much more of the details.

As to Ubuntu reading your drive, it uses one of two different sets of drivers to read NTFS volumes, depending on what you have installed and which is the default. But either way, if the volume undergoes unclean removale, Ubuntu will firmly refuse to read the volume again. So, errors like you saw don't mean the drive is damaged, they don't necessarily mean the filesystem is damaged. They are quite often fixed by running chkdsk on the NTFS volume -- something you can't do from Ubuntu.
My System SpecsSystem Spec

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