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Windows 7: HP printer installation

01 Mar 2011   #1
judd

win 7 64 bit
 
 
HP printer installation

Samsung netbook (Atom10)
Win 7 Starter.
Home lan ethernet connection
When I try to install the software for a HP C5180, it "checks the system" and "applies updates", ask for EULA and then starts the circle over again.

I've installed this printer many times on Vista and Win 7 Ultra with no problem.
I install a Brother TCIP laser with no problems.
I'm thinking it's a Win Starter problem.

Can any one shed any light on this problem?


If this is the wrong forum, please advise.

Thanks to all who help.


My System SpecsSystem Spec
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01 Mar 2011   #2
unifex

Windows 7 Ultimate (x64)
 
 

I have a C5280 and it works without any problems.

My suggestion is to first uninstall everything HP-related from your system, reboot if necessary, use Revo to make sure nothing is left over, then download the latest drivers and/or software from the HP website (do not use the discs that came with your printer, the software version there might be outdated) and install. Make sure you run the installer "As Administrator" using an account with administrative privileges.

I really doubt that HP software is incompatible with 7 Starter Edition. However, you might also try installing just the driver. This way you'll be able to print, but you'll have no HP tools (not sure if you actually need them).
My System SpecsSystem Spec
01 Mar 2011   #3
judd

win 7 64 bit
 
 

Quote   Quote: Originally Posted by unifex View Post
I have a C5280 and it works without any problems.

My suggestion is to first uninstall everything HP-related from your system, reboot if necessary, use Revo to make sure nothing is left over, then download the latest drivers and/or software from the HP website (do not use the discs that came with your printer, the software version there might be outdated) and install. Make sure you run the installer "As Administrator" using an account with administrative privileges.

I really doubt that HP software is incompatible with 7 Starter Edition. However, you might also try installing just the driver. This way you'll be able to print, but you'll have no HP tools (not sure if you actually need them).

Thanks for responding.

I've done emptied the temp and rebooted.
What is Revo. I searched HP for a cleaner without luck.

To my knowledge nothing is installed except the %temp% dir. I empty that on a regular basis.

The installation package is an exe file. So, I wouldn't know where the driver is unless Windows will find one.
My System SpecsSystem Spec
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01 Mar 2011   #4
techmonkey74

Windows 7 Home Premium 64bit-HP OEM SP1 Installed
 
 

My System SpecsSystem Spec
01 Mar 2011   #5
alphanumeric

Windows 10 Education 64 bit
 
 

One thing I've noticed with the HP printers and all-in-ones I've setup here at home is, don't plug the USB cable in until prompted. If I plug the USB cable in before trying to install the software it fails at the detection stage. Even if the printer isn't turned on until I get to that screen.
My System SpecsSystem Spec
01 Mar 2011   #6
judd

win 7 64 bit
 
 

Quote   Quote: Originally Posted by alphanumeric View Post
One thing I've noticed with the HP printers and all-in-ones I've setup here at home is, don't plug the USB cable in until prompted. If I plug the USB cable in before trying to install the software it fails at the detection stage. Even if the printer isn't turned on until I get to that screen.

I've tried everything!
The same file is used for 32 & 64 bit.
I tried compatibility XP sp2 & sp3
I've tried ethernet and USB. (USB cable connected and disconnected.)

The software never gets to the point of selecting type of install.

I'm no greenhorn at this. It's got me stumped.

I would like to know what Unifex meant by "REVO"
My System SpecsSystem Spec
02 Mar 2011   #7
alphanumeric

Windows 10 Education 64 bit
 
 

Revo uninstaler I would think. > Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems
Looks like you can download a 30 day trial. I've never used it but from what I have heard it can get some or maybe even all the bits left over from a failed install/uninstall. Like I said I haven't used it but I can't see it making things any worse. I like the HP printers, but the software could us some improvement. I haven't had any problems since I figured out to leave the printer off and disconnected until prompted. I've done some head scratching in the past though.
My System SpecsSystem Spec
02 Mar 2011   #8
unifex

Windows 7 Ultimate (x64)
 
 

Yes, thanks alphanumeric, that's what I meant. The free version works fine, the paid version is more powerful, but in my opinion is only useful if you install and uninstall programs on a daily basis.

judd, did you try to download drivers from the HP site? At this page you can see everything you need, but don't forget to choose your OS.

Edit: if you expand the "Utility" on that page I referred to, you'll find "HP install wizard". Perhaps that would be of help.


Attached Thumbnails
HP printer installation-capture.png  
Attached Images
HP printer installation-capture2.png 
My System SpecsSystem Spec
02 Mar 2011   #9
IownAmoneyPit

Windows 7 Pro x 2/Windows 10 Home/10 Pro//Windows 10 Insider Preview ?
 
 

Hi Judd sometimes you may get a corrupt or incomplete download, I have had it happen to me resulting in a failed install. Use the link posted above by unifex to download the drivers but check to make sure the size of the downloaded file is the same size as that listed by HP.
My System SpecsSystem Spec
02 Mar 2011   #10
Mark Phelps

Win7 Pro 32-bit, Win8 Pro 32-bit
 
 

Are you trying to install it as a network printer?

If so, the following thread will be interesting:

Windows 7 Starter Edition & network printer
My System SpecsSystem Spec
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 HP printer installation




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