Brother MFC-210C & Win7

Infiltrator · 31 Mar 2011

So I have this weird problem with my brother mfc scanner, suddenly stopped working, don't remember doing something big on my PC, except registry cleaning few days ago, but I don't understand how this may be connected.

So i have this in my scanner properties, searched the web for a solution, didn't find any.
Screenshot Uploader

I get error 0x00000015 "The device is not ready" when I'm trying to scan.
MFC210 doesn't have drivers for Win7, it detects the device automatically, since some Win7 update, tried to install Vista64 drivers, nothing, don't want to do it again, it's not the drivers, it's some settings in my OS.
I'll appreciate the help.
I have all system specs in my profile.

Irene · 01 Apr 2011

According to the Brother website, I think you may need to update your Windows 7 Printer drivers list:
Windows 7 Compatible Models | Brother

During the initial installation of Windows 7, not all available printer drivers are listed. Clicking the Windows Update button will cause the operating system to query Microsoft's servers and download the remaining available drivers. See below to learn how to update the printer list using Windows Update.

Note: For USB and Parallel users, connect the interface cable to the Brother device while your PC is connected to the internet and the operating system will automatically download and install the drivers for your device.

Open the Printers folder. Click START -> Devices and Printers
Click ADD A PRINTER
When the ADD PRINTER WIZARD appears, click on Add a network, wireless or Bluetooth printer
Select your Brother printer from the list and click NEXT
When the Install Printer Driver screen appears, click Windows Update. This will take a few minutes to contact the Microsoft server and download the additional drivers.
Once the drivers list has been updated, please select your Brother printer from the list and click NEXT.
Click NEXT to accept the default name of the printer.
You will be asked if you want to print a test page and set the printer as the default printer. Select YES or NO. Click FINISH.

Please let us know how it goes. :)

Infiltrator · 01 Apr 2011

Irene, thank you for your reply, I did the procedure as you suggested and all it did, it moved my scanner to a separate window Screenshot Uploader which showing there is a problem, still getting the same error, same in scanner properties.

btw, all seems to be normal in the device manager, no messages about any problem there.

Irene · 01 Apr 2011

OK, someone has found a driver which works here:
Brother MFC 210c driver update - Window 7 Home Premium - Microsoft Answers

There is a link to a suitable driver there - I think you just need to press the 'I accept' button.

Infiltrator · 01 Apr 2011

Not helping, printer works fine, scanner doesn't.
Maybe it is something with the ports, what should I choose here Screenshot Uploader, when I'm adding new printer ?
I tried creating new port, called it USB1 and it replaced a port "USB virtual port", in existing ports.
Tried creating on LPT1, and USB Virtual, and this new USB1, doesn't make any difference.

I don't understand how this could be a driver issue, while the printer is working fine, and the scanner worked before, I just wanted to know if there is something in OS that could block incoming data from Brother Scanner.

Irene · 01 Apr 2011

I have asked for more help from other experienced members.

Hopefully they might have some more ideas. :)

Infiltrator · 01 Apr 2011

Irene said:

I have asked for more help from other experienced members.

Hopefully they might have some more ideas. :)

I really appreciate it, thanks.
I tried to contact Brother support via e-mail, but they ask for registration and don't have my country in it, very sad. And even if I could contact them, they probably would send me to Microsoft.

Just to make clear, I searched google, all kinds of forums, searched for scanner related problems, the link you gave me, I saw it yesterday, I just tried a different driver then, one I had before Win Seven was released, when I had Vista64.

Well I really hope to find a solution here, cause reinstalling OS is pain in the ...

TVeblen · 01 Apr 2011

You may need to make an exception for the scanner in Windows Firewall.

The registry cleaner could most certainly have "cleaned" needed keys.

Infiltrator · 01 Apr 2011

TVeblen said:

You may need to make an exception for the scanner in Windows Firewall.

The registry cleaner could most certainly have "cleaned" needed keys.

I didn't find the scanner in firewall exceptions, neither any software related to the scanner nor the service Windows Image Acquisition (WIA).

Anak · 01 Apr 2011

Infiltrator said:

So I have this weird problem with my brother mfc scanner, suddenly stopped working, don't remember doing something big on my PC,

except registry cleaning few days ago,

but I don't understand how this may be connected.

So i have this in my scanner properties, searched the web for a solution, didn't find any.
Screenshot Uploader

I get error 0x00000015 "The device is not ready" when I'm trying to scan.
MFC210 doesn't have drivers for Win7, it detects the device automatically, since some Win7 update, tried to install Vista64 drivers, nothing, don't want to do it again, it's not the drivers, it's some settings in my OS.
I'll appreciate the help.
I have all system specs in my profile.

TVeblen said:

You may need to make an exception for the scanner in Windows Firewall.

The registry cleaner could most certainly have "cleaned" needed keys.

Can you find a restore point to go back to before you preformed the "registry cleaning"?

Have you tried to use a restore point to before you tried the cleaning?

Go to Services scroll down, and make sure Windows Image Acquisition (WIA) is started and set to Automatic.
This Provides image acquisition services for scanners and cameras